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Direct Energy vs TXU Energy

Direct Energy vs TXU Energy

Compare the pros and cons for Direct Energy vs TXU Energy
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Thad Warren
Written By:
Thad Warren
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Anna Grisham
By:
Anna Grisham
On:
June 18, 2024

Direct Energy

Direct Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Plans and Rates
4/5
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Customer Service
3.9/5
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Renewable Plans
3/5
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PUC Rating
4/5
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GridHacker Rating
3.9/5
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TXU Energy

TXU Energy is a well-known brand. Their service is commendable but their rates are traditionally higher than most other companies.
Plans and Rates
4/5
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Customer Service
5/5
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Renewable Plans
2/5
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PUC Rating
5/5
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GridHacker Rating
4.3/5
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When comparing Direct Energy and TXU Energy, both have distinct strengths catering to various customer preferences.

Direct Energy is well-regarded for its competitive rates and green energy options. It maintains high customer service and Public Utility Commission (PUC) ratings, reflecting strong overall performance and customer satisfaction. They are a popular choice for those seeking sustainable energy solutions.

TXU Energy, a trusted and well-established provider, is renowned for its exceptional customer service and reliability, evidenced by their high PUC ratings. While their rates can be higher and renewable options fewer, they offer dependable service and robust support.

In conclusion, Direct Energy is ideal for those prioritizing cost-effectiveness and sustainability, while TXU Energy is best for those who value excellent customer service and reliability. Consider your specific needs to choose the best provider for your situation.

Direct Energy vs TXU Energy Plans Side-by-side

Stephanie Martinez
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5/5
Direct energy has the best rates and they have excellent customer service. They always go above and beyond to make sure you are happy. I have been with them over a decade, and I plan on staying. I highly recommend them
March 8, 2024
Review for Direct Energy
Marie Jares
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5/5
Excellent service. Again Direct Energy has surpassed my expectations!!
March 6, 2024
Review for Direct Energy
Bre E.
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3/5
Feedback Summary: While representatives at Direct Energy are perceived as courteous and polite, there's a significant gap in their support for customers facing financial difficulties after service disconnection. Instead of offering practical assistance or showing empathy, their response often boils down to a simple "should have called us beforehand" without exploring alternatives or showing understanding towards customers' predicaments. This lack of options and empathy leaves customers feeling unsupported and frustrated, highlighting a need for more proactive and compassionate approaches to customer service.
March 6, 2024
Review for Direct Energy
Gail Zink
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5/5
I have been a customer of Direct Energy for quite a few years. Each year the rate they have offered me, has reduced my electric bill considerably. I consider Direct Energy to be an excellent company to deal with and will continue to use them as my electric supplier.
February 24, 2024
Review for Direct Energy
DALE SAVOY
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5/5
I was very impressed with the customer service agent knowledge and pleasantful communication skills!
February 22, 2024
Review for Direct Energy
Lillie Harris
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5/5
My TXU rep was Ana. I have to say she was wonderful! She was informative, patient, kind and knowledgeable! She went above and beyond to help me reduce my electric bill. Thank you, Ana! Give this lady a commendation from me TXU! And give her a raise!
March 14, 2024
Review for TXU Energy
Nidia Montes
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5/5
Very helpful
March 13, 2024
Review for TXU Energy
Marino Segura
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5/5
The process of contracting with TXU was easy and very well guided.
March 13, 2024
Review for TXU Energy
Nedra Ross
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5/5
Dianna V was awesome and very informative
March 13, 2024
Review for TXU Energy
Megan Burley
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5/5
Online chat is easy to use and very convenient. We get busy in our daily lives and our electric contract expiration date slipped our minds. We were able to get on the TXU website and use their online chat. We had a new plan within a few minutes and slightly cheaper than our current plan. Walter Fajardo was our chat representative and found us an affordable plan with savings! He also offered added coverage that was a great benefit to have at low cost. We checked online for a better deal through other service providers, leaving us confident to choose TXU.
March 13, 2024
Review for TXU Energy