We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Just Energy, a sizable and established player in the energy sector, has been delivering services for over two decades. With a significant customer base and operations in various regions, Just Energy has a history of adapting to market changes and evolving consumer needs.
In terms of Plans and Rates, Just Energy scores well with a 4 out of 5, indicating they offer competitive and appealing options to consumers. However, their Customer Service rating stands at 2.7 out of 5, which points to potential areas for improvement in customer relations and support. Their Renewable Plans have received a moderate rating of 3 out of 5, suggesting an average commitment to sustainable energy offerings.
The PUC Rating for Just Energy is 3 out of 5, reflecting a satisfactory compliance with industry regulations. Additionally, their overall market performance, as indicated by the GridHacker Rating of 3.4 out of 5, shows that while Just Energy is a competent provider, there is room for enhancement in certain aspects of their service and offerings.
Considering their size and history, Just Energy is a notable entity in the energy market, yet their varied ratings indicate that while they have strengths in offering competitive rates, they could benefit from focusing on improving customer service and expanding their renewable energy options.
I had excellent customer service from my representative for just energy. He was attentive and answered my questions with ease. I even signed up for a 36 month contract for electricity! Thanks just energy
Horrible
Very friendly, very friendly
So far the experience is good.
Just Energy is a retail energy provider that serves residential and business customers in North America. The company is headquartered in Toronto, Canada and has operations in the United States and Canada.
Just Energy was founded in 1997 in Ontario, Canada, and has since grown to become one of the largest retail energy providers in North America. The company provides electricity, natural gas, and green energy services to over 1.5 million customers.
Just Energy offers a range of energy plans to meet the needs of its customers, including fixed-rate plans, variable-rate plans, and green energy options. The company is committed to providing reliable and affordable energy to its customers, while also promoting energy efficiency and sustainability.
Just Energy offers a range of products and services to help customers reduce their energy consumption and lower their bills, including smart thermostats, energy-efficient appliances, and renewable energy options. The company is also actively involved in promoting renewable energy, with a focus on wind and solar power.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
