We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
The good reviews on here are definitely from employees or paid reviews, because this company is a joke! I switched to this company with high hopes only to be slapped down with foolery! When I first switched to just energy I was excited to experience this company, however; shortly after switching the problems began. Just energy had not lived up to the standards they conveyed to me upon switching to this company. I too fell for the free nights, everything seemed okay at first, however in June when I received an extremely high bill I started to pay attention to my bill It just didn’t make sense , so in July I started using more energy at night, even leaving things running and lowering the a/c to see what my next bill would look like and just like that they sent me a higher bill with the most being for day time use. I called and was told that centerPoint separates the bill when they send it to them, which I did check with centerpoint and have a recorded conversation that they do not separate the bill that comes from just energy, when I told this to the manager they argued and still can not provide proof of how they separate or know how to decide what was the days and nights use. All the lying and playing games has become sickening and I wanted off the roller coaster so I moved on! Your representatives are unprofessional and the supervisors could care less about the customer as long as they collect their paychecks. No one speaks English, their level of understanding is 0 and they are rudely ignorant and incompetent! The level of service I have received from Just energy is deplorable so I took my business elsewhere! I asked for an investigation for my bill and have heard nothing. Y’all have taken enough from me. Don’t use this company!!!!!
Since I have been apart of Just Energy, my bill has been cut in half. I’m happy with the nights free plan I have from 9pm to 7 am. It was the best move I have made. Before I was with TXU energy for ten years and my bill was mostly over 300 dollars all the time. I also love the referral credits also.
Worst company for fuel delivery. If you have chance, stay away from them or they can put you out of business for no time. They are full with excuses and bad attitude.
They deserve zero stars! Two months in a row my bill is close to $500! This is crazy! In July we were out of the country for 2 weeks and everything was off , had my thermostat at 80 degrees and still received almost a $500 bill! Even in winter when the ac is off my bill was almost $300 whereas with my previous provider it was below $200!
BAIT and SWITCH.
Just Energy is a retail energy provider that serves residential and business customers in North America. The company is headquartered in Toronto, Canada and has operations in the United States and Canada.
Just Energy was founded in 1997 in Ontario, Canada, and has since grown to become one of the largest retail energy providers in North America. The company provides electricity, natural gas, and green energy services to over 1.5 million customers.
Just Energy offers a range of energy plans to meet the needs of its customers, including fixed-rate plans, variable-rate plans, and green energy options. The company is committed to providing reliable and affordable energy to its customers, while also promoting energy efficiency and sustainability.
Just Energy offers a range of products and services to help customers reduce their energy consumption and lower their bills, including smart thermostats, energy-efficient appliances, and renewable energy options. The company is also actively involved in promoting renewable energy, with a focus on wind and solar power.
