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Gexa Energy Reviews & Plans

See what other customers are saying about Gexa Energy. Compare rates head to head with other energy providers.
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Overall Rating

We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.

Plans and Rates
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(5/5)
Customer Service
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(4/5)
Renewable Plans
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(5/5)
PUC Rating
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(3/5)
GridHacker Rating:
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(4.6/5)
PUC Verified
License: #10027
PUC Report

GridHacker's Review:

Gexa Energy Customer Reviews

Reviews for Gexa Energy are pulled from various online sources including Google, Yelp, Facebook, and user submitted reviews.

Salvador daw

Salvador daw

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5/5
El trato fue excelente y la información y ayuda de lo mejor
March 12, 2024
Retanda Sidney

Retanda Sidney

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4/5
Victor was very helpful. I just received the service, so hopefully I won't have any problems. Long wait though.
March 12, 2024
John Smart

John Smart

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5/5
Quick easy sign up for new services
March 12, 2024
David Rajan

David Rajan

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5/5
The employee Natalia was very helpful and she has great understanding of my needs.
March 12, 2024

Our Research

Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.

How we rate providers

Plans and Rates: 

We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.

For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.

Customer Service:

We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.

Renewable Options:

The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.

PUC Rating:

The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.

For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.

GridHacker Rating:

The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.