We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
My electric provider contract was coming to an end and Gexa had the right numbers worth considering... again. I had been with them on a contract in the past. Called their posted number on PowerToChoose to ask questions and confirm things and got Jesus as a service/sales rep with Gexa. Such a great personality and he knew his end of the business. His explanations were very clear about the plans they offer and he was a delight to work with. Credit check in minutes and we sealed the deal. Happy to have gotten him... good enough to say he probably ought to get a raise for how he reps the company. ;)
Outstanding and right to the point. Explained everything!
Cake walk. Great service!
Jesse was a great agent who explained the plans available to me, was very patient with all my questions.
Thanks to both Armando and Josephine my account transfer to Gexa is now complete and service with my new provider should start soon. Both were professional, helpful and responsive. Armando even followed through with return calls to let me know my status! Unfortunately, I was not as lucky with several other representatives on my first call attempts. I was lucky to have landed on his line!
Fast friendly and affordable
I called Gexa Energy for a renewal plan. The plans offered did not match my needs. I spoke with a customer representative called Arley. I told him that I wanted the Gexa Simply Low 24 that I saw online on their site. He told me that it was not part of my renewal choices. I asked him if he could make it so. He then verified with his supervisor if it could be possible. After a minute on hold, he said they were OK to include it and proceeded to include this new plan in my account. Arley was very courteous, pleasant and knowledgeable. He took the time to explain the new plan and also to offer me other options that come with it. All in all, it was an enjoyable experience.
Good service and will explain what you want to know with ease.
Call to start service went very well. The rep was cortious and knowledgeable. He was thorough and explained the contact completely. Great job. Look forward to having solar buyback service with GEXA.
customer service rep was knowledgeable and patience in answering my questions.
Great set up phone call.
Customer service was very helpful in making the switch and and answered all of my questions in a thoughtful and patient manner.
Spoke with Armando to add service at new address. He was very pleasant and helpful and offered us a new plan which will work for us.
Gran servicio
Jaime Burgos did excellent job of signing me up for Gexa Eco Choice 24 electricity plan. He was very professional and patience with me as I had many questions and concerns. He clarified every concern and question I had and made me feel a valued customer. I highly recommend Gexa because of Jaime.
Edwin was pleasant to work with and adjusted my plan with the best rate based on my past kilowatt usage.
Sign up experience with Gexa customer service was seamless. Eric did a great job.
good services
Peace of mind knowing that an energy company will take you step by step through the process of getting power to a new residence. Would highly suggest working with this company as they are professional and courteous.
Gentleman was very easy to understand and offered great information. Was very polite. The experience of switching to Gexa was easy. I highly recommend to anyone else to make the switch to Gexa.
Victor was amazing helping me setup my new services. He explained everything very well and to where I could understand. He also helped find the best plan possible to save my mother some extra money on her electric bill as well.
100%, 5 Star, Exceptional Service. I am so pleased that GEXA Energy employs talented people, who understand customer service. I had a number of Power Companies that I was considering to change to, though my Gexa consultant guided me through the entire process efficiently & effortlessly, reassuring me on every question, that Gexa had the 'value add' customer service that was the differentiator.
I had a phone call with Eduardo. He explained all the plans very clearly. He looked up on my history account details, compared, and offered a great plans for next 2 years for saving electricity bill of my house. Great customer service. Thank you so very much!!!!
A company that produces the best value for the dollar while keeping the customer in mind during the entire process. Don’t change anything you’re doing great.
Very helpful. The representative was able to answer all our questions.
Victor is an awesome asset to Gexa very informative with finding best plan to suit my needs.
Mario is very professional and highly knowledgeable about all your products. He patiently listened to our questions until we made the selection that fits our needs. Thanks Mario.
Excelente Atención. Fueron contestadas todas mis inquietudes y resueltas. Gracias
Jose was very professional, kind and very informative. He was able to answer all my questions with ease and in a professional manner. I was left satisfied with the service i received.
Very helpful picking my service plan
What awesome customer service was provided by Andrea Pineda this morning, She helped me a lot with all my questions and concerns and guided me through the plans to choose the best option for me.
Very helpful in transferring my account to Gexa.
Definitely happy to be a new customer with Gexa!! The customer service rep was friendly, informative, knowledgeable and very helpful!! Very very happy I was able to get all my questions answered and switch in time!!
Julio was great, to the point and explained all of my options and add ons. Good customer service
If all the service reps are as good as José Calderón then rest assured you are getting great customer service. José was able to explain my options clearly and helped me find the best solution for my situation. I wish choosing service providers and solutions were always this easy. Thanks, José!
Confusing enrollment
After my first year with Gexa, it was time for me to Renew my service. My advisor, Daniel was nice and helpful with explaining my new rates and policies. Glad I was able to renew with him!
Jesus was so nice and professional! Thank you!
Buena Atención efectivo y rapido
Rep Antonio was very informative and helpful in explaining and helping me understand and choose the right plan according to my need and usage. Have been using Gexa Energy for several years now.
Buying experience was straightforward. Agent was knowledgeable. I like that I'll be using electricity tht is 100% green. Took about 10 minutes. My friend is getting 50$ off next bill for referring me.
Very helpful service, I was able to get the plan that was best for me and it took little time!
Jesus was very helpful in choosing a plan. I will have to update once I have service for a while as to that part. But so far so good!
He a representative was great to work with
Very effective customer service when I needed to renew. Thankful for Armando for making the services easy.
Quick easy sign up for new services
The customer rep Edwin. was very professional, friendly, clear and patient. I had a good experience signing up with Gexa. The plan is very cheap and they use 100% renewable energy. Icing on the cake!
Elena was great, quick and straight to the point. Highly re
The employee Natalia was very helpful and she has great understanding of my needs.
Victor was very helpful. I just received the service, so hopefully I won't have any problems. Long wait though.
I spoke with Joseph and He did provided an excellent customer service to me and he explained every detail, I'm so excited to be a new customer of this company.
El trato fue excelente y la información y ayuda de lo mejor
Jimmy helped me set up everything and was very informative. Plus I get great discounts, would recommend to anyone.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
