We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Champion Energy is a well known Texas energy provider. Founded in 2004, they have been around since Texas first became a deregulated energy market. Their rates are typically in the middle or more expensive end of the market, but they score very highly from a customer service perspective. Providers with higher rates typically focus on customer service rather than competing for the lowest price.
Overall, Champion Energy is a trusted name in the space and if you don't mind paying a little extra for your electricity.
Champion is price competitive and it was easy to set up new service
Customer representative was very helpful. Excellent service.
I just renewed after 2 years with this company on a plan that made it affordable for seniors. Not much is affordable these days. This company is! My lowest bill was under 60 and during the heat wave of 2023 my highest bill was under 200 while everyone else was paying upwards of 500 or more. I renewed at even a lower rate this time around. They are definitely a company worth checking out!!
Fraudulent. Customer service is terrible & they genuinely do not care about the customer just the bottom line.
I received courteous and efficient service over the phone when I called to start service at my new home. Thank you!
It's contract renewal time and my CSR (Riah) was absolutely amazing!!! She was very thorough and patient with me and explained my options clearly. By far the best experience I have had with Champion Energy.
Martina was amazing! Give her a raise or promotion!!
I used Champion Energy for 10 years. Switched providers last week after an upcoming rate increase and finding a better plan elsewhere. I notified them of the switch in advance, as a courtesy. Power was disconnected at 8am, so I went 24h without power until new provider took over. Maybe that is a normal transition but Im not sure why couldnt have disconnected at midnight as requested. No other major issues with their services.
Easy to switch if you're willing to pay higher cancellation fee😏 Hope better than reliant as their buyback plan sucks!
Very pleasant, yet efficient and professional. Task accomplished in minimal time.
I pay over 150 for electricity here. I have a one bedroom, no kids, and two jobs ( so to state the obvious i am hardly home) DO NOT GET ELECTRICITY THROUGH THEM. Let this be your warning, this is robbery at this point
It was an OK experience, but the price of electricity is so sky high for absolutely no reason that it certainly is not a great experience to renew or look for an electric company.
Never felt so good about an energy company, the best part is they love their seniors and prove it with 'senior' energy plans that are prefect for my retirement income budget.
Champion is the right name for this company. They help you get it right. Friendly, helpful. It would be nice if we could get better rates. The overall market is tuff right now, but I believe this Company is doing its best!
Been with them for 3 years now, best so far.
I was unfortunately a victim of fraud and was forced to close my original checking account and then open a new one. I ended up missing Champion energy when I was trying to update all of my auto pay. I spoke to Martina(she is the best) and she helped me to fix the issue and to set up future payments. Martina was wonderfully helpful and able to help me get caught up on payments. She was very understanding and was willing to work with me! Thank you Ms Martina, you are the best.
Just changed over, I’ll let you know what I find out in the future, too early to tell me, we’ll it’s been a while and I’m disappointed in the buy back solar policy, can’t apply all of the solar power to my bill , thus my bill is still high and with the cost of the solar panels added to the bill it more than doubled. You must ask is solar panels a government scam?, I think so, be advised if you are interested in buying solar
Worst company ever. Waist of money. Please don’t get this light company!
The process of moving from one provider to Champion was very simple. I had a couple of questions and used the chat service and it was quick and answered all my questions.
keep the good work.
Just got my electric bill and it doubled in one month. We watch how we use our appliances so don’t tell me it increased that much due to the cold weather. I recently referred someone but no more. What a surprise to a senior household! Never in my life had such an electric bill. Shame on you! I’ll move my services as soon as I can. And don’t give me a response as what I should have done as this household did!
I have been a long-time customer because my bills used to be very reasonable, and I am extremely disappointed with the company's current direction. My bills for my two-bedroom two, two-bathroom apartment started out at $150 and slowly began to rise to almost $300. My final bill for not even all of January is $363.02 and was projected to be $427.71! It is completely outrageous and not reflective of a company that prides itself on having reasonable rates. I can no longer recommend this company.
Everything is good so far! Just enrolled so we will see how it goes!
I frequently use Champion Energy when one of our rental properties is vacant and we need power. I use monthly plans with no termination fees. Champion has never let me down.
Was the ONLY service that was started the day I spoke to them!
𝕴𝖙'𝖘 𝖌𝖔𝖔𝖉 𝖈𝖚𝖘𝖙𝖔𝖒𝖊𝖗 𝖊𝖝𝖕𝖊𝖗𝖎𝖊𝖓𝖈𝖊 𝖎𝖘 𝖌𝖔𝖔𝖉 𝖆𝖓 𝖌𝖗𝖊𝖆𝖙 prices
Simply outstanding. I have used for approximately 13 years. My rates are excellent and rarely change despite my needing new windows and doors on the entire north side of my house. The house is roughly 2400 sf , there are two of us here and my bill is about $150 per month. Their customer service couldn’t be any better, honestly.
You as a company should do better...I've had this company for a couple of years and sucks I gotta wait for contact to end so I can terminate services!!!....my bill was $750!!!!! I live in north Texas where it's COLD...what am I supposed to do let my kids freeze to death or get sick??? Last week was -2°...this is absolutely 🤬🤬 RIDICULOUS!!!
Energy Oger found Champion Energy Service and I am very grateful, I am paying a much better price than before!
Horrible customer service…will not ever use them again…stay away!!!
I want to recognize the Champion Customer Service rep who helped me Renew my contract she was very resourceful and answered all my concerns. Champion continues to be my #1 choice in providers!
It very Good
Called in regarding my solar panels, that they were aware that I have them and that I did switch to a plan that included buy-back. And they already knew.
Stay away from this company, their autopsy system is less than auto, their customer service is unprofessional and lacking the basics of customer satisfaction. There are too many options for other electrical companies, choose someone else.
I appreciated all the agents that I have spoken to (Deloris, Kiarra, and Jessica). All of those agents are very nice and helpful even though I can be frustrating about the new service for my new house. Thank you for all of your help.
I got to speak with Leater (Idon't know if I spelled his name correctly). He was awesome and so knowledgeable and made my renewal so easy!
I was a just energy customer for some years but decided it was time to make a change. A friend recommended champion to me so I went with them. So far so good!
Have used champion for years, over a decade at this point. It appears they're no longer offering me 6/18/30 month plans, only year long plans. This wasn't the case until I found myself stuck in summer renewal this year, and I feel I'm being forced to continue to renew when rates are the highest now that they have me here. I will likely be breaking my contract later this year to get out of this predictament. Champion used to be a fairly solid provider, but their rates are now among the highest you can find. Never have a significant issue with the service, but I can't justify these prices if I'm not even allowed to get myself back on a better cycle. Edit: haha, after they responded with "sometimes we offer other plans if it's a good time" - I checked power to choose in October, and hey look they have an 8 month plan that wasn't there before! Guess when that plan expires? Oops it's at the start of summer. It's extremely transparent. I bet in two months there will be a 6 month plan too :)
I have had Champion for 9 years and “someone authorized to end my contract,” but they can see it wasn’t me; however, they never contacted ME, via email or mail, to say anything, so now I have to sit in the dark on a wish and a prayer that they’ll turn my lights back on before 11:59pm. I just cannot believe it.
Scammed me out of an additional payment after my contract expired. Avoid this company if you can!!!
Way too expensive... Hidden fees. Not very honest or transparent
The support group was very helpful. However, I still couldn't log in to the portal, and the most recent bill still went to my late wife's email address.
DO NOT USE THIS COMPANY! Their prices are way too high! I should not be paying close to $200 for a one bedroom apartment. I renewed with them because they lowered their rate but come to find out the delivery charges increased and even with the temperature decreasing, as well as me conserving more energy,. It doesn’t matter, they’re still over charging me!
Recently switched to Champion Energy and the process is quick and smooth. No complaint so far. Use the code " HCAO002 " and save $50 off the first bill.
I would not use any other Electric Co. They have reasonable rates and offer bonuses,to recommend their service, to your family and friends. If your referral, changes to Champion Energy, they get a discount, that matches your bonus. Their customer service is excellent.
Been a consistent customer for over 3 years and I have never had any issues! Champion has been fantastic and have had no issues with them. Best rates in my area without a doubt.
Si le pudiera dar cero extrella lo aria la peor compañía son unos ladrones mi casa solo somo 2 persona y cada ves no baja de 600 es lo peor hasta nos fuimo de vacaciones y apagamos todo y sale lo mismo es un robo llevo 4 meses con ellos la peor comapnaia que he tenido te engaña con energía grati los fines de semana mentira para robar en en los Precio
Super easy and fast sign up process, I have heard nothing but good things about this company and I am so thankful they are able to accommodate me! :)
Champion Energy has the best customer service representatives in the Public Service Utilities of Texas
Corina Honeycutt, amazing!
Me cambié de TXU por recomendación de una amiga que tiene esta compañía.. pero OJO no se dejen engañar mi factura está llegando súper alta y vivo en un apartamento que prácticamente está solo y con todo y eso me llegan facturas súper altas.. según que tengo fines de semanas gratis lo cual también creo q es mentira.. ahora estoy en un contrato con ellos de 2 años y para salirme tengo que pagar.. le hablé al servicio al cliente y pésimo trato hasta me dijo que no tenía cómo comprobar que lo que yo decía era cierto 😡 NO LA RECOMIENDO ⚠️⛔️🚫❌ Por favor antes de hacer un contrato verifique bien.. No contraté esta compañía.
Excited that I finally have a chance to choose. This was super easy to set up. Also love the fact that a shorter term contract is available so that I can weigh my options more frequently. Thrilled to have a $50 bill credit using code REDENS001.
After reading reviews from loyal customers that have been with the company over years and the current issues they are having, i will have to pass 🤐
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We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
