We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Chariot Energy has earned top ratings for its Plans and Rates as well as its Renewable Plans, indicating strong performance in offering competitive pricing and commitment to sustainable energy sources. Its Customer Service has received a generally positive response, though there is some room for improvement. Regulatory aspects, as reflected in the PUC Rating, show average performance. Overall, Chariot Energy is viewed favorably in the industry, as evidenced by its high GridHacker Rating.
Easy to enroll since I have solar
Requested a deposit refund Dec. 2023 and still waiting. The customer service said 2-3 weeks multiple times when I ask for an update. Still have not received it and it's now March 2024.
IF YOU HAVE SOLAR PANELS, DO NOT GO WITH CHARIOT. They misrepresented their buy-back rate to me. My old company used to give me a buy-back at the rate they would charge me per KwH. Chariot gives me ONE CENT. Totally fraudulent. The contract states up to 25 cents per KwH.
If you have solar panels DO NOT use this company. They charge out rages prices for their delivery fee. Find a company that has a delivery charge with a flat rate. I went through power wizard and was quoted one thing and when my service started with company it was not what I was quoted.
Pesimo servicio la cliente,estuve esperando a que alguien atendiera mi llamada mientras escuchaba ese molesto mensaje de navidad y año nuevo(actualisen sus mensajes de bienvenida) Finalmente mi llamada seria atendida y la cortan sin siquiera contestar.
Sadly, this company raised our rates when our contract was over and then stole my balance owed. I have a child with autism and am a single mom, we really needed the balance paid in order to pay our electric bill next month. Disgusting company. I contacted them about it multiple times. They don't care.
I like their more modern website and how easy it is to move around their site. I like the weekly usage updates. And especially I like that we've had only 1 outage for a few hours since I've been with them. I highly recommend them.
Switching was very easy on the website. Looking forward to see some reduction in my bill with our solar panels!
I was given a number of choices from my contact and Chariot Energy provided the best situation for my family and myself based on our KWH usage. The process was rapid, straight forward and easy. Looking forward to quality service.
Enrolling in the solar buy back plan was simple. Right now, excess energy credits roll over month to month and don't expire. Most companies don't offer this. Thank you, Chariot Energy!
VERY GOOD PEOPLE GLAD TO BE PART OF THEM
Really bad company to get electricity from especially when you have solar panels. I paid 1237 dollars this year for important 3700 kwh electricity which comes to 2.8 dollars per kwh. Please do not use this company every as they will rip you off.
Moved in beginning of November and paid the bill for November in full, at the end of December Chariot Energy had not completed the "move-in" so when the previous owner's bill was over due (with TXU Energy) Center Point shut off my power without any notice to me (the current owner). When you call Chariot Energy's customer service you're going to get someone with a fake name in India. All they will do is "open a ticket" and then you'll never hear anything again unless you call and go through it all again and again. DO NOT USE THIS COMPANY!
One of the better rates for solar buy back.
Any time I have called this firm I was assured that I would be listened too and given correct information. They provide fair prices for there power
I wish I could remember the lady name that I talked to. She was very nice, knowledgeable, and helpful with me. Chariot Energy is a good energy company to go with if you have solar panels!
Easiest enrollment ever!
He was very knowledgeable, very polite, and would answer all my questions. It was very easy to enroll.
Chariot has great solar buyback plans and the agent was very friendly and knowledgeable to help me choose the right one for my needs.
Excellent. Todo fue muy rápido, el servicio muy profesional, amable y paciente. Lo recomiendo 5 estrellas ⭐️
Thank you Chariot Energy for the user friendly website and for the best prices available for us solar users!
Easy signing
No stars , they lied about their rates and early termination fee. They told me early termination fee was a total of 15.00. It was 15.00 per month you have left in your contract. The buy back for solar is substantially less than you purchase it for. they charge you the daytime rate and buy it at the night rate. They put you on hold fro long periods so they don't have to talk to you and they never call back when you leave a call back number. Stay away these guys are not representing the rates they charge truthfully.
Myles Lett signed me up. Myles was very professional and knowledgeable about your product and the sign up process. I look forward to a long relationship of energy savings with your company.
Very easy to enroll
Pensé k esta gente era seria resulta k me moví de dirección y me kerian cobrar otra ves depósito me arrepiento aver agarrado esta compañía
Two weeks ago I started the process of buying my home utilities only to discover the hidden wording that can cost you double what you are currently paying. A friend suggested Chariot and thy solved all our problems and provided a simple easy to understand offer. The absolutely the best. You can’t go wrong with Chariot. Ron L
12.6.23 Update: The plans are super shady and hide the fact that they're buying energy back from me at a much lower rate than I'm buying from them, making my total cost of energy higher than if I hadn't gone with solar. The plans have lots of hard to understand fine print. Will be getting rid of these guys ASAP. Easy to understand plans and sign up.
Easy and quick transfer from another provider. Excited for the first bill to check out my savings!
This company is a joke. I signed up for the solar buyback program which states that if I cancel service the over production would be refunded or credited to another account. My system collected over 1600.00 and now they say they don't pay anymore for overproduction even though it is a solar buyback account. They then sell my overproduction to other consumers and refuse to pay out for what they owe. I will be cancelling my other chariot account and filing a lawsuit.
I was very pleased with my experience setting up new service with Chariot
Easy 2 change providers
Best prices for now. All other above 16 up to 18 pre kw. Sign up very easily online.
Chariot Energy, customer service i spoke with was amazing. I called to transfer my services since going SOLAR. He made a smooth and friendly transfer. Thank you for your help and walking me through the process. My new company, looking forward to being your new customer
I called in order to find out about rates and the rep was really informative and I switched over …., it was so easy
Amazing customer service and care!
Very easy experience
Easy sign up.
It was so easy to sign up and the prices were great. Just need to see how service is once we officially switch and see next months bill.
Chariot was great! The associate who helped me enroll spent over an hour on the phone with me answering my questions about solar plans. While I'm not sure about the variable buy back rate, I'm not getting large bill credits anyway so I figured switch from Reliant was worth a shot to get the lower electricity rate. They also do average billing & give you a $200 bill credit! Looking forward to 2024 with Chariot!
It was so easy to transfer our electric over to Chariot Energy online even while I spoke to the Rep on the phone at the same time. He made sure I was able to apply our discount code to the correct area. He also went over all the charges in detail with me to make sure I got exactly what I was looking for. We are also a solar home which they do as well! Thanks!
Do not recommend
Chariot energy has been great easy to see the plans and online. I was able to get service online without speaking with someone that’s easy for me thanks Chariot!
It appears that $275 was spent with my credit card from this institution. I did not make this payment and I do not know how it happened. I demand that the authorities deal with it. PS: Thank you for taking care of the situation and refunding my money
Such an easy process to switch over to a company that will credit solar production. Everything was taken care of on the same day.
Easy signup and good net metering rates on solar buyback
Don't have no details.
We have only been customers for a few months, and I can say that I really can't tell the difference from one provider to the next (since they all deliver energy through Centerpoint) so to me the real difference comes down to the customer service you receive. So far I'm disappointed because it seems that nothing that was told to us has yet to be delivered. When it comes to the solar buy back, we have found out that the amount paid for electricity that we put into the grid is actually paid on a "Market value" basis which seems to change numerous times per day. So far the most I've seen is roughly 4 cents per kilowatt that we produce. But hey, something is better than nothing, right? Just not what was promised. Also, we were told that we would receive a $200 credit for changing providers (this was a big deal for me as I still had over 2 years left on my old contract and the price from Chariot was actually higher than what I was getting from Tri-Eagle...but T.E. does have a buy back program, so we switched). We'll needless to say that we have called, emailed, left online messages and so far no one has been able to provide our promised credit. And please do something about the almost hour wait time to get someone on the phone, only to be told that there's no Manger currently available..."we'll have to escalate this and call you back" seems to be the customer service moto.
just started service on the 1st of November and already have a bill for the 1st-3rd of November and I've never had this happen before so we will see what happens as time passes.
Very easy to sign up for and their pricing is hard to beat
Switching over was very easy and fast! Within minutes after applying I received communication with my account information and service was switched the same day.
Chariot currently has the best solar buy back program in. Y area! You should check it out. Great customer service!
I just had my solar system installed which was totally exciting but then cam the task of selecting the right power provider. I compared everyone that offered Solar buyback plans and chose Chariot. They offer 1:1 buyback and a 60 month plan that locks in the rate. The customer service representative was really awesome. I hope I continue to be so pleased.
I had a great experience switching to Chariot Energy. They were able to answer all my questions and and my solar panels were connected to them the same day (I switched from another energy provider because of solar buy-back. I am just a new customer but the onboarding was a pleasure.
SCAM!! They offer you “up to 25 cents” per kwh for solar buyback. It will never even go over 2 cents!! Be veryyyyyy careful folks, it’s a wholesale price scam. Go in a different direction!
Signing up was really easy!
They made the process so easy. Great customer service.
Super easy to sign up the representative explained everything to me and simplistic detail.
Easy switch over and ready to save some money on my electric bill!
At the moment I have no good or bad things to say . haven't gotten amy first Bill yet ..
The process is easy and fast to sign up but once a member, Chariot energy will give you 7 days to pay after your due date and if not paid on that 7th day they will cut your electricity off.
Process was quick and easy to understand. Connection happened faster than promised.
Professional and VERY helpful !!! Thank you Chariot Energy👍👍
Easy online sign up !
I have been with Chariot Energy for 4 years. And have never had issues rates are good and excellent customer service.. I recommend Chariot Energy to anyone looking for excellent service and rates.
I haven't experienced the services with Chariot because I just signed up. However, the experience signing up was great efficient services. Thanks for the new services and I look forward to you serving me :-)
Knowledgeable and courteous people, so a welcome pleasure with whom to work.
Looking forward to saving $$$ with my new solar panels & Chariot Energy!
Chelsea York and Heather Carlile were very helpful
Happy with the progress
I only signed up yesterday, so I have limited experience, but so far it's been great. Their website is incredibly informative, which really helped me understand how solar buybacks work and what differences there are between companies. Signing up online was very easy. Then I called this morning with a question, got through to a real person quickly, and got the answer I needed. So far so good.
I spoke to 2 different ladies and their customer service was amazing. I would just encourage people to do your research so you know the right questions to ask
So quick and easy sign up also $90 Bill credit each month
Signing up was easy. Details of the contract appeared clearly. Looking forward to fair compensation for surplus power.
The process was quick and easy. Everyone I spoke to was very nice and courteous.
Friendly, knowledgeable, and easy going..
This was the easiest switch I have ever made and I can't wait to see what's next with this company # Go Solar...
Rates were competitive, sign up was easy and switching was handled by Chariot! Go for it!
Was referred by a friend that has solar also and has been screwed over by a few companies. This seems to be a lot better deal than I was getting, the proof is always in the pudding so I'm waiting to see results.
Chariot has the best rates around. I love that they're passionate about clean energy and are willing to provide cheaper electricity to my family and home!
It was very easy to sign up. I looked at other companies and they are the best. After signing up, I was connected very fast! Very happy 😊
We recently switched our electric service provider to the CHAROIT ENERGY BACK PLAN. The process was easy and fast. The plan we selected is the most competitive one we found and so far and Chariot in doing what they said they said they would do.
Sign up was very quick and easy!
Easy sign up process. Looking forward to better rates for energy usage.
My experience with Chariot Energy was a Great One, Great Costumer Service.Rsted 5 Stars
Charit rep was great it was very easy to transfer over.
Easy to get our new service set up at our new house!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
