We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Chariot Energy has earned top ratings for its Plans and Rates as well as its Renewable Plans, indicating strong performance in offering competitive pricing and commitment to sustainable energy sources. Its Customer Service has received a generally positive response, though there is some room for improvement. Regulatory aspects, as reflected in the PUC Rating, show average performance. Overall, Chariot Energy is viewed favorably in the industry, as evidenced by its high GridHacker Rating.
Absolute WORST company I have ever dealt with. I made the grave mistake of signing a four year agreement for a solar energy plan, which ended up being a very bad deal. When I tried to change the plan, they wanted me to pay an early termination fee for the remaining two years. I spent the next two months TRYING to get an answer to a very simple question "is the fee the same if I stay with you or drop you altogether?". As another reviewer said - it becomes a game of energy company escape room that you will never win. No one could (or would) give me a straight answer, and the only way I was able to get out alive was to switch provides and pay a $360 fee. It boggles my mind that this company would rather lose a customer than provide a more cost-efficient alternative to switching plans. Talk about cutting off your nose to spite your face!!! Avoid at all costs.
Very unhappy with their billing and customer service. I've been with them for several months (locked into a contract) and they have yet to send a bill. Only disconnect notices. Every month I call to have it corrected and every month I am assured it is corrected, yet, the next month, no bill, just a disconnect notice along with all the fees of the previous month added on. Customer service is argumentative and says that are sorry but never correct the situation. Reading other reviews, they seem to be sorry a lot. If you can avoid doing business with them, I'd recomend you do. Save yourself the aggervation and wasted time. (Currently wainting 34 minutes and counting for a supervisor.)
Switched to Chariot Energy Jan 26. Noticed my bills are much higher even though the rates were close to the old plan. Of course, they can't explain it. My most current bill was $610.88... and for some reason they keep putting it on auto pay. I continue to removed it. This month the auto pay came our twice... $610.88 twice and they can get me a refund for 21 days. This is what you get with Chariot energy. Good luck!
Worst experience ever. They never get back with you and don't honor what is on their website. Stay away.
Good luck getting anyone to solve your billing errors. All they have is a call service that will put you on hold and read from a list of stall tactics. I registered by company and we had all the work to be tax exempt for the production portion of our bill. They never filed the paperwork, have been charging me sales tax for over a year now and still cannot get it resolved.
Worst light company I have ever had!!!! So many hidden fees!!! I can never get anyone who can actually help on the line! They have hung up on me 3 times while I have been waiting on line for over 2 hours! Don’t choose this company it will cause you so many problems!!!!
Chariot is the WORST electricity provider I have EVER had. I am reporting them to the Public Utilities Commission and the BBB. My bill is over $2000.00. They will not send monthly statements and don’t give any information about why. I have call them and ask where my bill is. All together including last time, it may be 5 months. TRUST ME DO NOT USE CHARIOT ENERGY !!!!!!!!! Talk about unethical business. I am going to call a news station as well. I bet they would love this story about how people are barely surviving and you get hit with this! They get 0 stars, but it would not let me post until I hit 1….
As a few others have said - stay away from this company. I've had nothing but billing issues from the start. I have some months when I get invoiced and others months I don't then I receive a HUGE bill in the mail with threats to shut off service if not paid in full immediately. Always check your bill with this company. I can't wait till my contract is up. I am running away as fast as I can from this shady company.
Rates are great. The enrollment process was very easy. Best electric company by far!
Easy to sign up. But had trouble checking my credi(mine is 835).
Customer service was very helpful in setting up my service. I am new to the area and have never dealt with them before. I'm looking forward to a great experience!
The portal to setup as a new customer is very intuitive and easy to complete
Stay away from this electric provider. When my 12 month contract ended with this company they owe me a credit refund that I have been waiting 3 months now. After several phone calls to customer service they keep finding excuses not to process my refund.
Only been with them 2 months and I have free days. My bill was $260 and I had charge of $231 for TDU delivery charge which made my bill $512!! Why is this charge just as much as my bill? The bill is not the problem it's that extra high fee!!
The sign up was quick and easy. Would do it again!!!
Looks great on paper, but steer clear of this company. I send my bill via bill-pay and they went to a "new improved billing system" about 4-5 months ago. Every month since then they have been calling payment late and sending disconnection notices. I am not late, this is paid directly through my bank and this happens almost every month now. I've called in numerous times, with and without the bank on the line as well, their customer service people are fine, but their billing system is such a mess I will be going with someone else as soon as possible (regardless of whether they're more expensive or not).
Never have I ever dealt with a company that does so LITTLE to help their customers. I switched to them 3 months ago; every single bill so far has been higher than anything I have ever paid being with my previous company. I call and all customer service does is read back the bill that I have in hand. There is a fee to cancel contract, no surprise there, but even if you are switching to another of their own plans, they still charge that fee. They cannot adjust your pay date or billing cycle to accommodate you. They do not send a late notice only a disconnect notice and charge you $24 for said notice 2 days after due date. Now I know that if your bill is late then you may acquire a fee but geez!! They give a so called "credit" when you hit a certain usage but that is a tactic to make the customer feel that they are saving when in reality their rates are on the higher end of the average rates in Houston. I regret whole heartedly switching to Chariot!! I can't wait to get out of this awful contract. DON'T DO IT!! Keep shopping around.
I would strongly caution anyone considering Chariot Energy to look closely at the recent customer experiences before signing up. Our biggest issue has not even been the electricity service itself — it has been Chariot’s customer service and account systems. We have been locked out of our company account for weeks. I have called, emailed, and repeatedly attempted to reset the password using links Chariot sent me. None of them worked. I am the person who originally set up the account for our company and who manages the payments, yet I ultimately had to get our CEO on the phone just to get Chariot to speak with me. Today, I spent approximately 1.5 hours on the phone simply trying to update payment information. Despite all of this, we are still sitting on a disconnect notice while actively trying to resolve the payment and account-access problems. What makes this even more concerning is that our experience does not appear to be isolated. Other recent customers have reported similar issues with Chariot’s new portal, inability to access their accounts, problems with autopay, difficulty reaching customer service, and disconnect notices while trying to make payments. A utility company should make it easy for customers to access their accounts and pay their bills — not create hours of work, repeated phone calls and emails, and the risk of disconnection because its own systems are not functioning properly. The amount of time we have wasted trying to accomplish basic account maintenance is unacceptable. Based on our experience, I would not recommend Chariot Energy. I wish I had read more of the recent reviews before our company signed up.
Great experience!
Fantastic service we highly recommend!!
Very easy signing up.
I was pleasantly surprised at how easy it was to sign up. I did not use the recommended venue “ Choose Texas Power “ because only after calling them and enduring a lengthy sign up process …..I was only offered alternatives to Chariot ,and when I asked for a renewable only company I was never offered Chariot because they don’t offer it in their menu of companies. I then called Chariot directly and the plan I signed for beat all the others!!!!
Excellent service
Awesome experience.. Very easy to set up..
So far so good with signing up with Chariot Energy. They are not our service provider yet but I was prompted to leave a review of the sign up experience for $10 off. I had no problems signing up. I chose them for green energy. I may have preferred wind energy but solar seems to cost less with Chariot. I did notice the web site didn't have a chat feature like my current provider. Update 9/25/2026. We haven't had a problem with this energy provider. Of course green energy is a couple cents more than traditional. I did run into an issue with the website functionality again. I couldn't remove a credit card on file unless I called and had them do it which was irritating.
So far the service is really great. It was fast and easy to enroll. No hassle or much of a fuss.
Super easy to sign up!
I have been a chariot customer for years and always loved them. Their customer service has TANKED! It will be fine as long as they don't make a mistake and you need them to correct something. I moved out of state and when calling to disconnect my service, I wanted to make sure I wouldn't be charged an early termination fee. I was assured that under these circumstances, I would not be charged a fee. Cliff hanger. I was charged a fee. I have called and no one on the phone can actually resolve the issue. They have to create a ticket number and escalate it. I called back 4 days later and of course, it has not been addressed. I tell them that it is going to auto draft soon so I need it resolved quickly. Uh oh. New information. We need to cancel that auto draft because since it has been scheduled, it will draft that amount no matter what. So even if they resolve my issue, I have to call back AGAIN to make sure they are taking the correct amount. Customer service is scripted and "says all the right words", but they hold no weight. They have been great in the past, but I would not use them anymore.
Very easy switch
Im Chariot Energy customer and their customer service is terrible and reps don't have any knowledge of their products and can't understand customer questions. EXTREMELY DISAPPOINTED!!!
Our company applied for service on 09/02/2026 because of cheaper rates. Our current electric company gave us a better deal so we canceled the service the same day and requested our deposit back. We were told 5-7 business days. On 09/08/2026, we called again and were told the deposit was processed and we should receive deposit by no later than Friday, 9/11/2026. It is now Thursday 09/17/2026 and called again and was told there was never a refund for the deposit processed. We received a ticket number and was told it will not be 14-21 days to receive the refund. We are a new business and don’t like the fact that we were lied to by two representatives. We thought this would be a great company but sadly we found out there was false representation and as a commercial business we need honesty and transparency. Will not recommend this electric company to any new business or any existing.
I just was helped by April at Chariot Energy with a 36 month renewal at a very attractive base rate and we will therefore be continuing for a second 36 month service period.
I have been using Chariot Energy for 3 months. For two months they have advised that my account was past due even though it was on Auto Pay. They send out a nasty email then charge for late payment for no reason. When you call it is difficult to reach anyone on the phone. For this reason Chariot is not a good option.
Very poor long wait
I was very pleased with the entire process of getting my service changed to Chariot Energy It was easy and fast with no problems or issues I am happy to be with Chariot Energy
Good customer service
Chariot energy is the 👌
Everything is excellent.
Signed up as a new customer. Had no issues understanding the rep and she did a good job of explaining everything
Being able to text them for a question and them responding so quickly has been a great service. Registering and getting all the info has been very easy.
Chariot makes sure I have the best rates and service
It was quick and easy to sign up!
Easy sign up!
Great team
⭐ 1 Star I am extremely disappointed with Chariot Energy’s customer service. I have been waiting for my refund for more than a month, and despite contacting the company multiple times, I still have not received my money or a clear solution. Today, I have been on the phone for more than an hour waiting for someone to assist me. Every time I have called in the past, I have ended up speaking with the same agent, Ricardo, but my refund issue still has not been resolved. It should not take more than a month and multiple phone calls to receive a refund that I am owed. The lack of communication and the extremely long wait times are unacceptable. I simply want my refund processed and a clear answer about when I will receive my money. Very disappointing experience with Chariot Energy.
Setting up a chariot energy has been really easy and really smooth transition for my energy company. I really like the professionalism and I will definitely recommend them to anybody.
Easy to setup service!
Easy enrollment, super fast approval.
Signing up with Chariot Energy was easy and quick. Representatives were very friendly and gave me the best rate.
My experience with Gerry was so easy.he eased my mind about my last electric co. And how quick and easy easy it would be and it was..thank you so much
Very smooth transaction. I would highly recommend this service.
Easy sign up, easy choice for power. Hope service turns out as good.
Very easy to sign up. Best rates around. Did a 3 year price lock. Very awesome company
A terrible experience. I was with them for three years, and it was very expensive every month. Before breaking the contract, I contacted them, and they offered me a pretty good plan. They offered free nighttime electricity, which I accepted. They gave me my new account number, and we started using all the appliances at night. When the bill arrived, it turned out they hadn't switched me to a new plan, and the charge was $545.48. I immediately contacted them and cut off service for six days. The penalty for breaking the contract was $298.93. Therefore, these companies shouldn't exist. But the blame lies with the government, which does nothing to protect the consumer.
SIMPLE FAST AND POSITIVE EXPERIENCE!!! Thank you Chariot
Excellent communication and customer service!
Signup was easy
Easiest sign up process I’ve had with an energy provider. Highly recommend!
Great and easy experience signing up for my electrical service.
Took deposit and have account under review
Fast and clear service
⭐⭐⭐⭐⭐ I had a great experience signing up with Chariot Energy. The entire process was smooth, quick, and easy from start to finish. Everything was straightforward, and I didn’t run into any issues or confusion along the way. I really appreciated how simple they made the whole process. So far, I’m very pleased with my experience and would definitely recommend Chariot Energy to others.
Thank you for switching me so fast. Very professional answered all my questions thank you
Huge shoutout for how fast the team got me switched over to my new electricity service! I needed this done in a really tight timeframe, and they handled everything from start to finish without missing a single detail. Incredible customer service and super efficient. Highly recommend!
Absolutely horrible customer service experience. I found Chariot on powertochoose.org and had every intention of signing up with them, as my contract is nearing expiration. That being said, I want to switch the account holder from my family member to my name. I wanted to know if I can coordinate with my family member and Chariot to ensure we don't have any time period without power during the switch. I asked numerous times if this switch was possible without losing power, but all the rep would say to me is to call back when I'm ready to initiate the switch. I was unable to tell if she didn't understand me, or if she is unable to answer that question without deviating from the script they have to follow. After attempting to get an answer to my question multiple times, I finally asked to speak to a supervisor. I had to insist no less than 10 times that I wanted to speak to a supervisor before they agreed. I was put on hold for two minutes, and then the same rep came on the line again to tell me we're still waiting on a supervisor, and asked to answer my question again. I said no thank you, I'd just like to speak to a supervisor. I had to insist to speak to a supervisor another few times before she agreed. She said she'd put me on hold again, but instead I was forwarded to the "customer experience survey" and after that, the line automatically hung up on me. I then called them back and I've now been on the line for 40 minutes. I had to again insist on speaking to a supervisor no less than 15 times, and now I'm on hold. Every two minutes, the rep is coming back on the line to make sure I'm still there (surely so they can hang up if I don't respond quickly enough). They've also repeatedly insisted on trying to get me to accept a call back, try to handle my concern themselves, etc. Every 3-5 times the rep comes back on the line, we have to go through the whole thing again. I don't think I'm the first person that's ever asked this question, so I'm completely unsure why this would be so difficult. It really seems like Chariot is trying to convince me to not go with them. They have a lower cancellation fee, good rate per kwh, 100% renewable energy, and better Google reviews than the other cheaper providers. I was 100% convinced that Chariot Energy was the retail provider I should go with, but now I'm concerned that if something ever goes wrong with my bill or something, I'll be forced to deal with this customer service team and it will be a nightmare. If having at least mediocre customer service is a requirement for you, I suggest you avoid Chariot Energy.
easy to sign up and get my business set to turn on.
Chariot Energy has been great so far. We signed up for the Free Nights plan and it’s actually made a noticeable difference on our bill. The switch was easy, customer service has been solid, and everything works just like they said it would.
I ordered new service from Chariot for a new manufactured home. I had requested service to be set up for August 20th. As of August 24th Chariot had not placed the order with ONCOR Electric. When I called customer service to speak to a supervisor I got a run around. I told the customer service rep what my issue was and she kept making excuses and would not let me speak with a supervisor. I finally told her to cancel my order. After another 15 minutes of arguing with me she finally said she canceled it. I immediately called another provider and placed an order with them. ONCOR told me to tell them to place a Priority 3 on it and they would place the meter within a few hours. A short time later I get an email from Chariot confirming my order has been placed. I immediately called Chariot to cancel the order. The customer service rep I spoke with this time assured me he would cancel it. He gave me a cancelation order number. I requested a confirmation email but never received it. Later I received a phone call from the new provider I went with telling me ONCOR has canceled my order with them because there were competing orders. ONCOR canceled both orders. After telling me they canceled my order Chariot still went through with the order causing another delay in us getting service. My new provider sent in a new request with a Priority 3 to ONCOR but it was late in the day so we will not get service today. Hopefully tomorrow. So be warned. Chariot Energy will lie to you and will not help you. All they want is your money. Fortunately I was able to stop them before it got worse. Don't walk, run away from Chariot Energy.
Chariot said there would be a $5.00 charge if I did not use auto-pay and I was OK with that. I do not like using that service. I have absolutely great credit (775+) and I do not like using auto-pay because the amount varies from month to month. However, there was no option to pay my bill any other way. This is not good. I feel Chariot is being very deceptive and forcing people to use auto-pay when they don't need or want to pay that way. Chariot has more information about me and my bill paying habits than necessary. If I don't pay my bill, they have the power to cut off my electrical service. This is not a good way to treat new customers. I do not like this at all.
Well so far we have had a good experience first week with there company will give an update later on
Very professional and time is everything
So far so good! Their rates were clearly stated on site and swapping to our new plan was a breeze. Just filled out a form online and Charity took care of the rest. I’m looking forward to finally getting a reasonable electric bill.
This process was so easy! No phone calls, no hassle, just service!
They provided fast and reliable service the next day. Extremely happy 😊
I change because i was paying to much since i use one window ac i feel confident that im paying less and enrolling was easy and the trasfer as well i really like my new service.
Easy to switch and great prices!
Great rates, sign up couldn’t have been easier and their website actually functions well unlike some other providers. One less thing to think about. Thanks for making it easy.
Literally the best the process was so easy 🥹🥳
I just tried to transfer my service to a new address and was informed that I have a 60 month commitment which was new to me and of course they would not change it. I am 56 years old and have never had a utility slip in a 5 year commitment.......I promise they will lose my business as soon as I'm able and they will never be able to earn it back. Do yourself a favor and pick someone else.
I’m convinced there’s some type of scam going on. There is absolutely no reason I should continuously have issues logging into my account just to make a payment. I also set up AutoPay some time ago, yet somehow surprisingly, but not surprisingly I’m receiving another disconnection notice. At this point, the repeated issues and inconvenience have completely ruined my trust in your service. I will not be renewing my service.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
