We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Wanted to give a shout out to Alishia and Dianna for going above and beyond Dianna in the call center actually figured out what was wrong and made sure we were taken care of. The call that went to a call center in India were part of the problem. Once it went through to South Texas they fixed what the India call center would not! You company could have saved a ton of time by sticking with Your Texas support team that figured out the problem and focused on the problem instead of making excuses.
Diana with Customer Care helped me update and set up my accounts. She was quick and professional. Greatly appreciated.
Like @Reggie... review below, the same thing happened to me. During the contract period they were great, but then I found out they have no apparent desire to KEEP long term customers. I too was hit with a .22 / KWH more-than-double rate, as soon as it reverted from contract to monthly. I imagine I had a little time before it went that high, but nooo, they jacked it up the highest they could possibly go (dare I say "price gouging"?) as soon as they get the chance.
Do not sign up with this company. Several days in advance, I spoke to Simone for a seamless transfer of services to my new address to start on 8/1/2023. On 8/8, I woke up to have no electricity. It had been continued fr the former tenant through 8/7 with their service. After trying to get somebody at APGE, I was on hold for over 20 minutes when I disconnected, I used the prompt to sign up for new services, and somebody answered immediately. It was Simone! She could not find me in their computer system and she is the one that signed me up. I had to make a mad dash to