We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
APG&E is a well-established independent energy provider that services customers in Texas, Ohio, Pennsylvania, Illinois, New Jersey, and Maryland. They typically have competitive rates, especially for business customers.
APG&E residential rates tend to favor short-term contracts.
So if you enroll with APG&E on something like a 3-month contract make sure you look out for rate hikes when it comes time to renew. APG&E is one of our most trusted providers. While their rates fluctuate, we can appreciate that they are an established and trustworthy brand.
Customer service was great. Quickly resolved my issue!
They are a terrible company looking to take advantage of you. All they care about is their bottom line. I used them for my electricity supply for my home. They overnight raised my price by 400%. When I called in to question their bill they said tough luck we can charge whatever we want. They showed no compassion. There are many other good energy suppliers out there to chose from and they are not one of them. Do not use them under any circumstance!!!!
Service inquiry was handled very fast and efficiently. Thank you very much.
Awesome customer service with speedy response times.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
