We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
BKV Energy is a fresh face in the energy market in Texas. They first launched as an energy provider in 2022, but the company has been around since 2015 as a natural gas producer, primarily in Texas.
Our initial impression of BKV has been favorable. Their prices are fair and they have a good range of renewable options. But, as a new provider, there is the possibility of a few hiccups and growing pains as they become a bigger player in the industry.
Either way, we think they are here to stay and will likely keep improving. We are confident that BKV is a good option if you find a rate that works for you.
BKV Energy is a relatively new name in the energy industry in Texas, at least as far as retail providers go. The company actually started in 2015 and has been focused on energy generation, primarily natural gas.
If you live in Texas, North Texas especially you may have seen natural gas facilities in rural and urban areas alike. That's because of a geological formation called the Barnett Shale. Barnett Shale is estimated to be one of the largest natural gas reserves on hte planet. BKV is the largest natufal gas producer in the Barnet Shale area.
After becoming one the largest producers of natural gas BKV entered the retail energy market in 2022 is a retail electricity provider in Texas.
Just signed up last week so it’s hard to tell details about BKV. Signing up was easy and fast. They did everything to cancel my previous provider. Their website is very generic. Can’t track day to day usage so it’s difficult to estimate monthly usage. Previous provider was much more informational. When signing up can only use credit card for autopay. Wish ACH payment was available. Previous providers rates were too high. We’ll see how billing is when first one is received. It’s now been 3 months and the bills are half of what they would have been with my other provider. No hidden costs!! Once first bill was due, found out you can change your autopay preference to ACH option. Just doesn’t offer it when signing up. Work is also being done to the website to improve the customer information. BKV was definitely the right choice!!!
This is an early review since I only recently switched my electric service to BKV Energy but so far I'm well pleased. The switchover went smoothly and my new service began on the date I had hoped it would. The application process also went well and BKV has nice folks that can answer any questions you have and help you out if needed just by messaging them on their Facebook site. My first bill has been made available online and it sounds reasonable.
I have no experience yet. I have started yet.
Just initiated fixed-term contract. Change over was straightforward and seamless. Fixed $ / kWh rate was lower than most competition and didn't include a base charge. Customer service responsive and helpful for startup.
A cost effective and efficient power solution for everyone.
So far so good. Have not received first bill yet.
Unbelievable service, I'm glad I switch over.
Tried to signup online last Thursday and could not get it to work. It said anything with a * need to be populated. They all were populated. I then used the 855 number and a representative tried and said there was a problem with their system and they would call me back in 2 hours......crickets. I then yesterday submitted an email to support on the website, as of today...crickets. Do i need to move on?
Customer service is usually polite but it takes them forever to do anything, probably because of how clunky this company's processes are. They also are very slow to post payments and will change the PO box where to send payments without warning or prior notification. I would not get service through them; they are a big pain to deal with.
Lots of emails. Hope they slow down after initial service begins.
It was time to leave my old provider as they were no longer competitive. BKV answered all my questions completely making my decision easy.
Very professional company, full disclosure policy and docs available for scrutiny.
Just in the switch over phase BUT, I have to say it has been a pleasure switching to BKV. I had looked a several other companies, with one being so annoying that I went looking. BKV offers good prices and the best sign up ever. Then they tell you that you can download all the information for your new account, tell you they are mailing it also, actually do mail it, and then check back to make sure you are happy. Looking forward to BKV Energy.
So far everything has gone smoothly.
Process for enrollment was addressed promptly.
Electric power provider sent me this "It's been a few days since you signed up and we'd like to know how we're doing" ask me to leave review. This is getting out of hand and very annoying, one star may curb their enthusiasm.
I haven't received a bill yet but I have no complaints thus far.
Your service is very good, prices are lower than others. I highly recommend it.
Not courteous. We had to call them to confirm the switch. When we requested another email confirming the switch she was very curt and said you would get one when the service starts. Not friendly. Unlike the person who signed us up who was Fidel. I hope that the service is better 🙏
My bill has more than doubled in only 6 months despite nothing changing on my end. It was cheap the first month or two and then went up and up and up. At this point, I'm pretty sure they are falsely reporting my energy consumption. According to this company, my little 1 bedroom apartment consumes more electricity than a 2,000 sq foot home.
Sign up website did not work. I had to call in my sign up
Your service sometime are rude
There were so many technical glitches during the sign up process. At first I tried several times over several hours on the website and then I decided to call and after a long wait time I gave customer support all my info again only to find out they're receiving the same error. They told me to try again later which never worked. I had to figure out that you need to turn off auto pay during sign up and then re-enable it after you get your account opened. They activated service 1 day after the day I had selected. Other than that everything seems so far so good and they had the best prices at the time I was looking.
BKV energy is a great company to have and my experience with BKV energy has been great the only gripe that I have is that I'm already recovering a bill and I haven't used a months worth of service yet
I believe the sign-up went well. I take care of my mother-in-law's retail electric power contracts. I will be watching to see how the rates (which should be fixed on the energy portion) will work out. I will be reviewing the bills in detail. I have no loyalty to REPs. I always use the Texas run "Power-to-Choose" to find a low "fixed" price contract. I never stay with the same REP. I also do not fall for REPs that advertised "free" weekends or whatever. All they are doing is charging the unknowing customer higher rates to compensate for the "free" days. There is no free ride in the retail electric business.
BKV Energy has been phenomenal! Our energy bill has been cut in more than half and we are grateful to have found a reliable, honest company to utilize for our power needs. We highly recommend BKV.
Price good be better but a painless switching experience with an excellent website.
To early to tell. But if the prices are right my bills should be way lower and affordable. 3 for now till we enter the billing stage.
Sign up was easy, remains to be seen how the service is!!!
Wait to l get my first bill an then I can give you'll a review Right now I getting the same light no difference
Customer service was very nice and easy to work with, and explained exactly how my billing would be charged. I kook forward to their being my provider!
Really got now everything looks great, very easy swap to them. If anything changes I will change my review.
I made the switch to BKV because of what they could offer. I look forward to reaping the benefits of Joining this company. The switch was so simple.
They go above and beyond to help their customers! I love them
Good value and effective communication
Wow my electric bill never been this low I'm very satisfied switching to BKV
You don't answer your phones.Hire people that live in the U.S. (preferably Texas) that speak clearly & understand my needs.I will take my chances with Texanese any day of the week.
Could not register online, not sure who's fault but they didn't recognize my email address and didn't have the correct billing address.
I haven't received any bill yet. But I appreciate the close contact that BKV is having with me so far.
Just switched to BKV Energy! 🙌
What a crock. Worst mistake I've made by far in 23 years at our house. Just switched over 2 months ago and my bill has now doubled. Talking to CS is like talking to a brick wall, they blame local provider and local provider blames the billing company. So FRUSTRATED and no where to go but pay the HIGH $$$ COSTS! Highly not recommended to use this company.
Very easy to transfer service and now I wait to see if the monthly price is good
Good Experience so far. Service begins on Feb 12, 2024. Will update after a few months of service.
Easy enrollment
Cheapest electric company I’ve found in the Killeen area.
Thanks for having me as a customer
Very professional, informative, kind, and not pushy! I would highly recommend BKV!
Good price
This is a new program for me, when I talk to a representative from BKV, I really cared and like the gratitude and careness!
BKV employee Frank made enrolling very pleasant. He enunciated very clearly, and made sure I was understanding everything. I appreciated the 3 year contract, as being from Lubbock, we are unfamiliar with contracts and choices. It's all very confusing, but I felt BKV clarified the process substantially. Thank you BKV and thank you Frank.
I am very satisfied with BKV so far. They have saved me $
Everything has been great so far, only been a few days, but great communication and follow ups. We shall see what the first bill looks like. 🤞🏻
Energy ogre chose you for us. First time to use them or you. There has been a very significant change in our bill! We are retired and on a fixed income. We are very pleased with your service!!!
I transferred energy supply service to BKV Energy. The switch process was easy. Prior to signing up, I spoke with a live person at BKV Energy whom resolved my question promptly!
so far so good
BKV is saving me money month after month when compared to same months in prior years. Got you through Energy Ogre and could not be happier!
Scammers, liars and manipulators running this company. They say one thing on the contractual agreement online, then have a strange indian rep call you by phone when you are approved a week later. Once your get the bill, have questions or want to pay, it goes through what sounds like a latin scammers call center where they speak little english. No official office, or management to handle escalated calls. They never commit to any of what they claim in the contract. Chargr for things you never heard of, adding whatever they want whenever they want to the bill. Charge double what the bill should be, no grace periods so extra chargers will be added, no way to pay except online and the system fails to process payments so late fees are added. Forget making your payments the ordinary business way like; pay by phone or credit/ debt options through an agent...they ask for cash app so I knew it was some bullshiggy. I immediately reported them to the PUBLIC UTILITIES COMMISSION for unethical practices and then they went on an email apology tour and it's been month's and they continue sending me emails and just asked for a review. WELL HERE IT IS, SO STOP HARASSING ME!
So far so good haven't got my first bill but it he should be okay
Signing up was easy and professional.
One of the Worst electric company I’ve ever had, for those saying they are saving so much must be lying. My bill has never been so high in my life and my rates have never changed according to bkv, my last provider had the same rates and my bill was way less. How can I have the same usage and being charged double almost triple of what my bills are supposed to be.
Just got started with BKV Energy. It was more difficult to get signed up for residential service than I expected. I'm looking forward to being a customer.
People who are in customer service living in USA should have English speaking skills! Otherwise stay in the country you were born that doesn't speak English.
I don't know how to access your site. New member. Cannot sign up
Bill arrives 2-3 days before due date - when it arrives at all Can't wait for contract to expire so i can change
So far, so good. Switched to BKV this past August and couldn't be happier with the service and especially the price. Good website as well - easy to navigate and access my account and statements. Thanks!.
I’ve had no hiccups since rolling over to BKV Energy. Cost has been transparent and I feel that I am getting the best price!
This company offers good rates but their billing process every month is a nightmare!!! I was supposed to be on auto pay and have issues with them EVERY month!!!! Not sure if it's worth it...
Very pleased with my electric bills since I switched to BKV. Big reduction. Well worth the monthly fees.
Wow! Such a GREAT service!!! Not only great service but the BEST priced electricy you'll find!!! My one bedroom apartment... I've never had a bill over $30 !!! Thank you BKV!
Highest electric bills ever! Don't understand how Fixed rate plan is a different amount every month. Definitely shopping around for new provider.
I’ve had a great experience with upfront billing and lower costs.
Lights work! That's exactly what we want. Use Energy Oger who changed us to the BKV plan. Have automatic payment plan, so effort was seamless for us.
Electricity is fine, but their payment processing is extremely slow. If you don’t give them access to your bank account and send payment via BillPay well in advance, it takes them weeks to process and in the interim you get lots of notes indicating your payment is past due. Needs more connectivity with banks and hopefully they are working on that.
Switched by EnergyOgre
Very competitive rates. I am a happy customer.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
Yes, BKV Energy offers renewable energy plans at various term lengths. They are named accordingly: Bluebonnet Green 36, Bluebonnet Green 24, Bluebonnet Green 12.
BKV Energy is the retail energy arm of BKV Corp, a natural gas producer with large operations focused in the Barnett Shale. BKV Energy has been a licensed retail energy provider in Texas since 2022 per their PUCT registration. BKV Corp. has been in oepration since 2015.
