We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Octopus Energy might be a new name to Texans but the company has actually been around since 2016 in the United Kingdom. Octopus Energy is a renewable energy provider that has some interesting plans.
For example, their Intelligent Octopus plan requires the use of a smart thermostat. Why, you ask? This allows Octopus or Utility to adjust your home's thermostat settings when they need to relieve stress on the grid.
Some people might find this an invasion of their privacy, others might appreciate being able to do their part to help keep the grid stable.
Either way, Octopus Energy rates fluctuate daily. Most recently their rates have been on the higher side of the market. So if you are looking for a renewable energy plan you might want to check out other renewable energy providers like Rhythm or Green Mountain Energy before you decide on a plan.
I just had the best experience with a customer service representative named, Lizzeth. She was very professional, knowledgeable, and kind. I would definitely say my experience with Octopus Energy has been good so far.
Great company! Needed a Electricity company that will start service right away and found Octopus Energy. I decided to get the Prepaid option with a start up of $75. The app works great! Everyday it will tell me how much electricity was spent (KWH) and also current energy prices in the area. I had it roughly from 07/08-07/21 and the total cost was $65.08 with 732 KWH used that includes the $10 monthly membership fee. When I left because my husband wanted to give another company a try, the cancellation was easy and it took 10 days for them to refund my money back (whatever was left over) Definitely recommend this company!
stealing my MONEY!!! STAY AWAYYYYYYYYYYYY
Great innovative company doing amazing things for the planet and for their customers
Octopus Energy, a company with a presence in nine countries and a customer base exceeding 5 million, has recently extended its services to the United States. Octopus Energy is focused on facilitating access to affordable power as we move towards a cleaner energy future. Established in the United Kingdom in 2016, Octopus Energy has earned a global reputation for its advancements in energy technology and its commitment to delivering high-quality customer service.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
