We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Good Charlie brings a breathe of fresh air to the world of energy providers. Most electricity providers focus on rates and promo items like smart home thermostats and other devices. That's great and all but many people already have these items we don't sue them, to begin with. Their unique focus on dog-friendly incentives is enough to get our tails wagging.
The biggest benefit to becoming a Good Charlie customer is their "Pack Benefits." Pack benefits have three parts.
Rates will change depending on market conditions, but so far Good Charlie has plans that are very competitive. Additionally, they have a decent set of options for 100% renewable energy plans.
Dog owners rejoice. There is an energy supplier with incentives to help your furry friend be healthy and happy.
Good Charlie is a Houston based energy provider that has a unique business model. While many energy suppliers bundle things like smart thermostats with your energy plan, Good Charlie bundles your plan with pet care. Every plan includes free tele-vet care, $750 in emergency vet care, and auto bill roundup that gets donated to animal shelters.
Edit 2024: Just renewed. Still a good value and the customer service is *chefs kiss* 🤌 The peace of mind I have knowing that there's a vet available for emergency questions is priceless. Please don't change a single thing about this company. It's perfect. Original review: This is the best experience I have had with an energy company. Good prices and customer service. Easy web interface. I have used the online vet service for both of my dogs when my regular vet was closed for the day. My older dog was recovering from lipoma surgery and the vet was so helpful with medication questions and how to help her get to sleep. And they donate to animal shelters. I hope they keep growing
Me encantanto la atención de natalia
The representative I spoke to understood my issue and quickly helped me resolve it. Was very friendly and understanding
Leo was my rep and he was great! He helped me with all my needs he is awesome! Thanks Leo
I love Good charlie! Great rates !great customer service. Plus I get free pet insurance for each of my pets just for being a customer !
Great prices, never had an issue with electricity at my apartment (knock on wood), their customer service is excellent, no "hidden fees"..etc. I do not have a dog personally, but they provide a service for your to be able to speak to a vet as well as $750 to use towards a pet emergency.
Their rates are competitive and their Customer service is above average. Thanks.
Had Good Charlie for multiple years and they are excellent choice for energy service. Price for usage was always low.
Needed to transfer my electricity to my new house and I spoke with a very nice man (Michael I believe, but I’m not 100% sure). He was so helpful in explaining the process and getting everything set up. Electricity at the new place was turned on in a few hours. One of the best experiences I’ve ever had with customer service.
Very great service and very helpful they help me to upgrade my plan to cheaper one without any trouble glad i found this company i ll defitnetly bring more people here
Agent was well informed and was able to guide me through the steps needed with clarity and ease.
My problem was promptly resolved by the associate.
Good Charlie is the BEST electric provider. I received phenomenal customer service today from Mr Cristhian Amariles. He went above and beyond to resolve my issue ASAP. Customer for life.
My name is lavinski Coleman and I want to thank the good charlie for their service and I appreciate it and I want to say they are the best light company I just love them and I want to let everyone know that if they get good charlie service they want regret it thanks good charlie and God will bless a good company like y'all keep up the good work 💪🏼 this company deserves a 5 star
I was told this was a very “affordable” yet quality company. When I called for a quote, it was really high! I’m in the medical district (77054), so I guess if you live in this area, they’re not affordable AT ALL! My brother lives in Katy and he swears by them. Unfortunately they seem to cater more toward the outskirts of Houston, not the actual city.
Unbeatable rates, great vision and amazing customer service!
Love with this company stands for. Great electricty rates and impeccable customer service.
Buena compania con un servicio al cliente espectacular. Esta compania es más que un servicio de luz es una gran atribución a la comunidad. Siempre están para ayudar.
Great service, friendly and knowledgeable
Switching to Good Charlie has been a fantastic decision. Their energy rates are competitive, but what truly sets them apart is their commitment to pets. The Pack Benefits, including 24/7 vet access and an emergency vet fund, offer great peace of mind. The customer service is outstanding, always ready to help with a friendly and knowledgeable approach. What’s more, Good Charlie’s community involvement, especially their Roundup for Rescues program, shows their dedication to making a difference. It’s refreshing to see an energy company that cares about both its customers and the wider community. Highly recommend Good Charlie for their excellent service and their support for pet welfare. They are just the BEST!
Great customer and vet services!
Well worth the call to Good Charlie Energy and speaking with Leo on energy plans as they provide a great competitive rate with no haggling. Greatly appreciated the service to retain my business.
Always very friendly and willing to help!
CSR was very successful in helping me make a payment!
O atendente mostrou-se muito prestativo em atender minhas solicitações
This company has been great to work with. Everything has been easy to set up and I love that they have a mission to give back.
Great service and great representatives😍
Excellent customer service!!
Very nice and helpful. Thank you very much! Your friendliness goes along way.
They answered all my questions and everything was done in a timely manner . Enjoying the service
The service with Good Charlie is transparent, and it feels good to know I am supporting animals! ♥️
Exelente atencion
Very helpful and explained of our bill polite gentleman
Muy buen servicio y muy amable con los clientes
This level of care and dedication to customers is rare to find nowadays. It's evident that they genuinely prioritize customer satisfaction above all else. I can't express how impressed I am with the customer service at Good Charlie. They truly set the gold standard for what outstanding service should be. The attention to detail and the quality are top-notch. The staff are incredibly knowledgeable and eager to help. I highly recommend Good Charlie to anyone looking for exceptional energy service and quality. It's rare to find a business that consistently delivers at this level. You've earned every one of these 5 stars!
For the last year, our experience with Good Charlie had been excellent. No billing Snafus, good rates, no cramming and pet benefits to boot! Was offered fair rates to continue for another year and didn’t hesitate.
He was very patient answer all my questions and gave me a better understanding as to what my issues are when it comes to reading the bill even I was frustrated but wasn't able to stay that way due to his calmness and understanding I give him 100 out 10 HE IS AWESOME!
The most amazing electric company in Texas!
I had the best experience with Good Charlie! My call was taken right away and Leo did an incredible job helping me with the problem I was having! Very thankful for his friendliness, great communication and the way he answered my questions!
Great customer service! Very glad I made the switch to Good Charlie. Will recommend them to friends and family!
Honestly one of the best energy companies in Houston
I recently used the pack benefit of the Vet Help . I was so worried about my little Foster dog. He had had a really ugly cough. I have a little bit of knowledge in canine health. But the cough was a little more intense than what I have seen before. It wasn't an emergency but I did want to talk to a vet to help Cooper out . Thank you so much good Charlie for offering these extra services. With the help of the tela vet and the information she provided. I was able to get Cooper up and healthy condition within 3 days here at home instead of having to take him to the vet and spending a whole bunch of money . that and this is no joke the money I would have spent on a vet in person I able to use to pay my electric and put something towards the round up plan 🙏🏼lol . I'm on a fixed income and every penny counts. Good Charlie is a blessing to the Texas community and k9 's of this great state. Keep Up the great work and God Bless Always Maria , Yola, Service Dog Yoshi , Yogi and Cooper 🐾❤️🐾❤️🐾
So far so good. Competitive rates, and the two times I've had to use customer service, they've been nice and helpful. I like the emergency vet fund. With 5 pets and 2 of them being seniors, you never know when/if something could go wrong, so it's cool to have that. Their site is a little bare bones and I didn't like that I couldn't transfer my service online, but it's not that big of a deal. Overall, very satisfied.
I've been with good charlie for 8 months and am absolutely pleased with them. They paid a vet bill that I had when my dog had a life threatening emergency. They are always there to help with 4th any bill questions I have as well. My bills have been so reasonable.
Every interaction I have had with Good Charlie has been a positive one. And to know that this organization is contributing to the betterment of animals is just the icing on the cake!!!
Very friendly and answered all my questions.
Great service awesome people and overall I just love them! Goooooooo Good Charlie
Best electricity provider we’ve ever used. Always very helpful, friendly and go out of their way to help with what you need. I talked to Leo today and he was amazing! Thanks Good Charlie!
Love this company and all of the amazing benefits. Great people that truly care about the community and their customers.
I've had Good Charlie electric for the last 5 months and thus far it has been a wonderful experience. Recently, due to a website update, the online payment portal was not working and I reached out to both the online chat and help number and received prompt, friendly and great help. Natasha, online was able to route me to the number to call and explained the situation that was happening on the site. On the phone I spoke to Richard and he, too, was very quick, professional and was able to process my payment over the phone and send the verification to me. While the payment portal being broken was a bit of an inconvenience, both these people made the process of paying alternatively quick and painless. I really appreciate their help and I hope to keep receiving the great service I have been through Good Charlie. 😁
Just Love it! we are Doglovers
Customer service is awesome!
I appreciate the quick and courteous assistance I received today to help me resolve my issue.
I love this service and good charlie is awesome I recommend this to everyone
A really good company 👍🏻
Good Charlie’s service is unmatched.
Incredible
5 Star All The Way!
I love this company. They offer great rates and have the best customer service.
I love Good Charlie they have competitive rates, great pet benefits and excellent customer service. 10/10 would recommend!
I’m very pleased with their service. I really like their dog rescue services!
Such a charitable organization! Helps take some stress away and bring some slight comfort, knowing I have access to emergency help for my fur babies!
When we first moved to Texas the whole provider thing was difficult to understand but we just got lucky when choosing Good Charlie. We have had no issues in 6 months and their website and customer service is great.
Great energy company. Love they help the rescues. Highly recommend
So easy to work with. Made the process streamline
Customer service is stellar. He was professional and friendly. All my questions were answered.
Great to work with.
Staff is always very helpful
Julian was very respectful & eager to assist. My experience today was very pleasant. Thank you.
Love this company. Great service!
Great customer service and I love the added benefits for my pup!
Christian the best best electric company
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
Good Charlie is licensed in the State of Texas by the Public Utility Commission of Texas. Additionally, Good Charlie is one of our highest-rated providers with a rating of 4.5 stars.
