We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Good Charlie brings a breathe of fresh air to the world of energy providers. Most electricity providers focus on rates and promo items like smart home thermostats and other devices. That's great and all but many people already have these items we don't sue them, to begin with. Their unique focus on dog-friendly incentives is enough to get our tails wagging.
The biggest benefit to becoming a Good Charlie customer is their "Pack Benefits." Pack benefits have three parts.
Rates will change depending on market conditions, but so far Good Charlie has plans that are very competitive. Additionally, they have a decent set of options for 100% renewable energy plans.
Dog owners rejoice. There is an energy supplier with incentives to help your furry friend be healthy and happy.
Good Charlie differentiates with pet-friendly initiatives, providing affordable energy rates and customer-centric service. They round up bills and donate the difference to rescue partners, reinforcing their dedication to social responsibility.
In terms of electricity plans, GoodCharlie Energy offers unique benefits and competitive rates, making it a competitive alternative to other providers.
I am so grateful for this company one of the few that still has compassion for its customers. David my agent was very clear and understanding.
Read the contract!! I was a faithful customer for 3.5 years total. I cancelled to go with Base Energy and was charged a $385 termination fee! That’s robbery!
I haven’t had to talk to customer service at all so I can’t speak to that. They are very strict with billing. No grace period at all. Late fee if you pay 1day late with the threat of cutting off electricity for 10 days late. I’ve never had an electric company be so strict. Reliant and TXU would give more time before the cut-off notices were sent. My bill was due on a Sat and not slipped my mind and I paid Sunday and the late fee and cut off threat was sent bright and early Sunday morning. I paid immediately but it sucked. I’ll probably switch to another company when my contract is up because I also found out the pet benefit is only for life threatening issues and you have to get approval from their vet first. If it’s life threatening I’m not going to wait. And for the $400 unexpected vet bills I had recently were eligible because it wasn’t life threatening.
Never had a use case come up where we could use the pet benefits, although we did have plenty of vet visits over the past couple of years. I think that was why we chose GC. Found a better priced plan with Gexa through the marketplace. Otherwise GC flawlessly performed their job of collecting our money and sending it to Oncor.
They don't even answer when you call their 1 phone number.
I have been with Good Charlie for almost a year and I will say they are amazing!! Their rates are wonderful, the lowest rates out of any company I’ve ever used. They are amazing to speak to when you have a question ive talked to so many but always friendly and helpful and may I add the pet perks!!! So awesome I’ll never switch
Great service through David at Good Charlie! Answered all my questions quickly and thoroughly!
I am a new Good Charlie customer and the first bill I recieved had an error - Joaquin in customer service was super helpful and responsive and had a corrected statement to me the same day. Couldn't ask for any more, great job. Mark
Yesterday, I signed a contract with them, and today they disconnected the electricity to my apartment. I called them, and they told me I should have received an email requesting my ID and confirming that my address was the same. I sent it to them, and I met their requirements. Then, on the phone, they told me they couldn't provide service because there was too much activity in my apartment. Why didn't they tell me this on the first day? Instead, they disconnected me and left me without electricity. It's incredibly disrespectful.
Never an issue since I've started service with them and Everytime I call customer service they are super helpful and friendly and always resolve my questions thank you
Carolina was extremely helpful and friendly understood my situation and was able to help me out and give me one day extension until I got my money together and they didn't have to delay my disconnection at all so that was very nice of them
Carolina was a really good representative, very helpful. Thank you,
A+
David was great, kind and patient. I really appreciate his customer service.
I am very satisfied with the service; they have always provided me with help when I needed it. Thank you very much, God bless you 🙏
David was very kind, helpful and knowledgeable. Great customer service if everything goes as he has said and confirmed.
Great job
Ill give them 2 stars because over all I'm happy with the service. However we switched from a provider we had for 8 yrs over to Good Charlie because we are huge animal lovers and lets face it the benefits SOUNDED amazing. We have 5 healthy dogs, or shall I say 4 dogs. 😭 Our elsa got really sick and started swelling and we contacting them to try and use the benefits that come with the service. They told us that it was a urgent matter but wasnt critical so they couldnt help us. The same day in the vets office elsa passed away. Her needs were not critical in their eyes but now we no longer have her with us.
I was asked to send more documents today via email and was assured by the technician this morning that they would be reviewed today as I am already in the queue. Mind you, I already sent the documents required but the team who reviews them couldn't open the zip file I sent. I then received another email this afternoon rejecting service as they needed more documentation; the same documents that I sent in this morning. So I called again and asked to have my application expedited because I need electricity before this upcoming Monday. The technician I spoke to said my information would be reviewed in 24-48 business hours, even though the other tech said my documents would be reviewed today. I asked to speak to a manager and the technician dropped her voice, became rude and asked why I needed to speak to the manager. I told her because of the service I've been receiving. I don't even have electricity yet and am already dissatisfied with the customer service given. Don't tell me one thing and then say the opposite later. The first tech I spoke to earlier this week couldn't even find my address so I had to call the property manager to get the ESIID number which took 2 days. Once I got it, I called back and that technician FOUND my address WITHOUT the ESIID number. I don't understand why everyone I spoke to said something different than the one before or after. I partially do not want to continue working with this company to get service but I've already started the process and do not want to begin again with another. There should be a way to expedite the approval process when the problems are coming from the technicians. It's 2026, who can't open a zip file?
Good charlie is a life saver . Always happy to help, Truly a great company . Ty
The fact that only words can express my gratitude for the customer service representative that assisted me is beyond wild. My heart goes out to all the CSR that still understand that we are all human and things happen..I so sincerely recommend good charlie because their agents really makes a difference.
Jassy was great, patient and well knowledgeable explain to me. Very patient!!!!
I’ve been with Good Charlie for a couple years now and they’re a great company and I love the emergency money available for our dogs.
Best customer service experience I’ve had from any service provider, for sure. David was extremely helpful and went above and beyond to make sure I was taken care of.
George, helped me today. He was very fast, helpful and polite. As usual, you guys are great
Ty for reminding me of renewal I’d forgot god bless
David was very helpful and was very patient!
Bryan from Good Charlie Was very courteous called me back within 10 minutes to get my problem resolved thank you Bryan!
Lucy was knowledgeable, thorough and ooh so kind and patient! Got the job done… she was awesome! Great experience ⭐️⭐️⭐️⭐️⭐️
Good Charlie has been wonderful to work with. The rates are great & Fabio was extremely helpful. Renewing was an easy decision for me!
Good Charlie is a great company. Customer service is quick and helpful. I spoke specifically with David and he was very helpful.
David has outstanding service very helping thank you good Charlie
Brian was very helpful. He took care of everything I needed to do and was very courteous.
Thank you David for great customer service, you have been very helpful
Contacted help & support with questions about switching service from another provider. David was helpful, knowledgeable, and courteous.
Everything he talk about was great job Dav8
I have nothing but good things to say for Good Charlie, they have amazing customer service and listen to your concerns. Fabio provided wonderful service and I'm so glad I found an electric company that rewards me for being a customer. They're very transparent and the pet benefits are 100% plus.
the person helping me set up an account over the phone was very helpful, informative, and patient.
They are rude, and don't post your payments properly
Love Good Charlie and all their people (and pets). David was great. Easy-going for resolved quickly. Would love to talk to him again. Best electric provider ever!!! And you can quote me. I have paid electricity for 50 years, you are the first company I do not mind paying. And the rates are low-that helps but you guys really are helping animals. That means a lot to me! Thanks again!
Customer service was fast and simple. David was kind and helpful!
Love Good Charlie as an energy company, they do a good job with customer service, and I've never had an issue with outages. The best part of it is the emergency pet fund! Which is so useful if something unfortunate happens! Check them out, pretty affordable as well!
If you are in Texas, go with GoodCharlie for your electricity needs. Their rates are fair and their customer service is the best you'll ever experience. I just got off the phone with Fabio (6 stars out of 5) to resolve a billing issue. He was professional, patient and extremely efficient! Thank you Fabio and GoodCharlie.
Amazing company to work with! Great service, amazing communication and I always get a helpful person on the phone when I need assistance. Thank you Valentine for your kindness and help! Jason
I have called Customer Service twice now and each time I was 1st in line and was talking with a representative almost immediately. And the Customer Service representatives have been very professional, attentive and efficient in answering my needs.
Good Service Answers all of My Questions. Quick &Polite
I had a great experience with this company. Mr Fabio went above and beyond to help me with my concerns. I highly recommend this company for future buisness. Thankyou !!!
"So far so good" with GoodCharlie! I signed up to switch my service but accidentally entered the wrong start date. This would have caused a $150 early term fee with my existing provider. Brayan was very helpful. He was extremely customer service focused and was able to bump out the start date for my service since I called 3 days in advance. He also wanted to make sure I knew about registering any pets for the pet perks program. My pets have recently passed and I wanted to do something in their honor. Switching to GoodCharlie aligns with my passion for pets and doing something in their memory.
Had to call in for some billing information. David was absolutely great. He understood exactly what I was trying to accomplish and gave the exact information I needed without any unnecessary information. I normally despise calling companies however David made it so quick and painless!
Good Charlie is the absolute best! I have been a customer for 4 years now. I will NEVER go anywhere else! The staff is always so kind, so helpful, so friendly. I have NEVER had a problem! The Pet perks are a great benefit. The Vet is super. If you are not using Good Charlie you should change NOW you won't regret it. Guaranteed!
David was very helpful. He explained very detailed to me. Thank you David
Charlie, the telephone representative, did a good job helping me with billing questions.
My experience at good Charlie with Fabio went great, Fabio explained everything to me step by step. Thank you
He was very polite and very helpful
I spoke with David because I had a billing problem and he solved it under two minutes. Very good customer service and very efficient. I’ve been a client of GoodCharlie energy for almost 3 years and I have never had an issue with them. Excellent company!
Excellent, very kind.
I love Good Charlie and my rep Brayan was amazing most professional and helped me so much
👍
Michael was very helpful
Lucy was our rep and was absolutely great! When we inquired about service she scheduled a call back and explained plans and was patient. She didn't rush the call or fast talk us into a plan but was patient. Great customer service!
Awesome light company , they always trying to help people love them
Very helpful
Fabio helped me greatly with setting up my electric plan. Quick and easy!
Caroline was very helpful and easy to talk to. She was professional and personable. She took care of my problem quickly!
Lucy was super helpful, knowledgeable and attentive to detail. Her customer service was great!
Bryan was very helpful and nice
Customer service is great.
Great Customer Service! Lucy was very helpful ! Thanks again
Brian God bless Brian for treating me as a good customer and with the lot of respect Brian keep up the good work with all the customers have good respect like you done to me God bless you
Customer service is top notch. David was most helpful in addressing my question in a timely manner
Great customer service from Valentine. He addressed my concerns quickly and in a professional manner.
I have raved about good charlie to several friends, colleagues and anyone that would listen. We stuck with them at renewal without hesitation for the pet benefits and fairly competitive rates. I'm disappointed in their emergency fund assistance. Don't expect it. They advised us to take our pet to the vet within 24 hours. Vet stated the pet needs emergency surgery but since their vet only deemed critical no emergency fund assistance was approved. Disappointed in this experience.
David answered and fixed my issue in under 5 minutes!
Brayan was an awesome help. He was super helpful and courteous.
Fabio has great customer service and makes you totally understand what you’re getting into. Very informative !! Thankyou 🥂
I had a great experience with the agent. Showed courtesy and concerned. I'm so greatly appreciated for assisting with me.
First year with Good Charlie and no surprises! Happy with them so I renewed again. Brian was very helpful and took care of me! Here’s to another year!
Bryan was helpful
Valentine was amazing!!! Helped me through the switch process for energy savings. Dill, Fig and Apple Dumplin get some great perks too!
The employees are very friendly and attentive, like Mr. David, a very nice person who helps his customers resolve issues.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
Good Charlie is licensed in the State of Texas by the Public Utility Commission of Texas. Additionally, Good Charlie is one of our highest-rated providers with a rating of 4.5 stars.
