We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Good Charlie brings a breathe of fresh air to the world of energy providers. Most electricity providers focus on rates and promo items like smart home thermostats and other devices. That's great and all but many people already have these items we don't sue them, to begin with. Their unique focus on dog-friendly incentives is enough to get our tails wagging.
The biggest benefit to becoming a Good Charlie customer is their "Pack Benefits." Pack benefits have three parts.
Rates will change depending on market conditions, but so far Good Charlie has plans that are very competitive. Additionally, they have a decent set of options for 100% renewable energy plans.
Dog owners rejoice. There is an energy supplier with incentives to help your furry friend be healthy and happy.
Staff is always very helpful
Christian the best best electric company
Great customer service and I love the added benefits for my pup!
Love this company. Great service!
Good Charlie is a Houston based energy provider that has a unique business model. While many energy suppliers bundle things like smart thermostats with your energy plan, Good Charlie bundles your plan with pet care. Every plan includes free tele-vet care, $750 in emergency vet care, and auto bill roundup that gets donated to animal shelters.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
