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Good Charlie vs Reliant Energy

Good Charlie vs Reliant Energy

Compare the pros and cons for Good Charlie vs Reliant Energy
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Thad Warren
Written By:
Thad Warren
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Anna Grisham
By:
Anna Grisham
On:
June 18, 2024

Good Charlie

Good Charlie differentiates with pet-friendly initiatives, providing affordable energy rates and customer-centric service.
Plans and Rates
5/5
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Customer Service
4.2/5
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Renewable Plans
4/5
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PUC Rating
2/5
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GridHacker Rating
4.5/5
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Reliant Energy

Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
Plans and Rates
4/5
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Customer Service
1.7/5
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Renewable Plans
2/5
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PUC Rating
5/5
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GridHacker Rating
3.1/5
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When comparing Good Charlie and Reliant Energy, each provider has unique strengths and weaknesses that can guide your decision.

Good Charlie is distinguished by its pet-friendly initiatives and affordable energy rates. Their plans, such as "GoodEnergy 36" at 16.3¢/kWh, receive high marks for customer service and renewable options, despite a lower PUC rating. Customers praise their innovative services, like free pet insurance and online vet access.

Reliant Energy, a well-known brand in Texas, offers robust customer service and reliability, reflected in their high PUC rating. While their rates are typically higher, they provide competitive plans such as "Reliant Power On 36" at 16.5¢/kWh. Reviews, however, indicate mixed experiences with customer service, highlighting both positive interactions and notable frustrations.

Ultimately, Good Charlie may be more appealing if you value unique perks and lower rates, while Reliant Energy could be preferable for those prioritizing established service reliability and higher regulatory ratings.

Good Charlie vs Reliant Energy Plans Side-by-side

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5/5
Edit 2024: Just renewed. Still a good value and the customer service is *chefs kiss* 🤌 The peace of mind I have knowing that there's a vet available for emergency questions is priceless. Please don't change a single thing about this company. It's perfect. Original review: This is the best experience I have had with an energy company. Good prices and customer service. Easy web interface. I have used the online vet service for both of my dogs when my regular vet was closed for the day. My older dog was recovering from lipoma surgery and the vet was so helpful with medication questions and how to help her get to sleep. And they donate to animal shelters. I hope they keep growing
February 15, 2024
Review for Good Charlie
Sailin Escalona
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5/5
Me encantanto la atención de natalia
February 14, 2024
Review for Good Charlie
Jay Michaels
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5/5
The representative I spoke to understood my issue and quickly helped me resolve it. Was very friendly and understanding
February 8, 2024
Review for Good Charlie
Latrice
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5/5
Leo was my rep and he was great! He helped me with all my needs he is awesome! Thanks Leo
February 3, 2024
Review for Good Charlie
Michelle Rodriguez
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5/5
I love Good charlie! Great rates !great customer service. Plus I get free pet insurance for each of my pets just for being a customer !
January 30, 2024
Review for Good Charlie
Andre J Reed
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1/5
Terrible service desk! If I had more hands, I'd give you three thumbs down.
March 6, 2024
Review for Reliant Energy
Jawad A. Rehman
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1/5
I have been on the phone with a request for a new conection over the phone with a representative name ‘JOEL’ as we speak and he constantly puts me on hold for 30mins and comes back with nothing. I asked for a manager- guess what - puts me a even longer hold times. Its been over 1 hour 15 mins out of which 1 hour is the wait time. WHAT THE HELL IS WRONG WITH THIS COMPANY. I would like the higher management to reach out to me ASAP. HORRIBLE CUSTOMER SERVICE.
December 7, 2023
Review for Reliant Energy
Sebastian Hernandez
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1/5
I recently had a really disappointing experience with Reliant Energy. Their customer service was poor, and I was constantly being transferred between different departments just to address billing and try to get better rates. It's frustrating that they couldn't offer assistance over the phone and insisted on doing everything online. I expected better service from such a big company. I do not recommend Reliant Energy.
November 22, 2023
Review for Reliant Energy
Karthik Chandramouli Subramani
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5/5
I was late for my bill, they gave my grace period of two days and the moment I called and apologized I made the payment and got it reconnected in less than an hour! Excellent customer care, highly recommend :)
October 13, 2023
Review for Reliant Energy
Chris Simmons
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1/5
Average billing very misleading. Beware!! Read the fine print. Switched and now owe 1.3k to reliant. Will never use this service again.
October 12, 2023
Review for Reliant Energy