TXU Energy is a well-known brand. Their service is commendable but their rates are traditionally higher than most other companies.
Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
When exploring the deregulated energy market in Texas, two prominent players stand out: TXU Energy and Reliant Energy. Both companies bring their unique strengths and offerings to the table, making the choice between them worth a closer look. Our goal at GridHacker is to provide a data-driven, brand-agnostic comparison that aids you in making an informed decision. Here's how they stack up against each other based on various critical factors.
Both TXU Energy and Reliant Energy offer competitive plans and rates, scoring a 3/5 in this category. TXU Energy is known for its commendable service, although its rates are traditionally on the higher side. Conversely, Reliant Energy tends to provide rates that are competitive yet still higher than some other options available in the market.
Customer service is a standout feature for both companies, but with a slight difference. TXU Energy leads with a perfect 5/5 rating, highlighting its exceptional commitment to customer satisfaction. Reliant Energy follows closely with a 4/5 rating, also showcasing a strong focus on serving its customers well.
In the realm of renewable energy options, both TXU Energy and Reliant Energy have room for improvement, each scoring a 2/5. This indicates that while they do offer renewable plans, the options might be limited compared to other providers or aspects of their service.
The Public Utility Commission (PUC) of Texas has given both TXU Energy and Reliant Energy a top-notch rating of 5/5, underscoring their compliance with regulatory standards and their overall reliability as energy providers.
Taking into account all the factors, GridHacker rates TXU Energy at a 3/5 and Reliant Energy slightly higher at 4/5. This difference primarily reflects Reliant Energy's competitive edge in customer service and perhaps slightly more attractive plans and rates.
Choosing between TXU Energy and Reliant Energy depends on what you value most in your energy provider. If exceptional customer service and reliability are your top priorities, TXU Energy might be the better choice. However, if you're looking for competitive rates without significantly compromising on customer service, Reliant Energy could be the way to go. Remember, both companies have areas for improvement, particularly in renewable energy options, so consider your personal or business energy needs carefully before making a decision.
I was late for my bill, they gave my grace period of two days and the moment I called and apologized I made the payment and got it reconnected in less than an hour! Excellent customer care, highly recommend :)
Great company will really recommend it
They are ok when they work but our here at Cedar Creek Lake??? If the sun is shining, the power goes out. If it’s raining, the power goes out. Then you say ,” You need to Email us”. But the POWER IS OUT. You folks have inferior equipment and refusing upgrade. That’s YOUR FAULT.
Very easy and simple with their live chat agents
Happy appreciated the help today
My TXU rep was Ana. I have to say she was wonderful! She was informative, patient, kind and knowledgeable! She went above and beyond to help me reduce my electric bill. Thank you, Ana! Give this lady a commendation from me TXU! And give her a raise!
Very helpful
The process of contracting with TXU was easy and very well guided.
Dianna V was awesome and very informative
Online chat is easy to use and very convenient. We get busy in our daily lives and our electric contract expiration date slipped our minds. We were able to get on the TXU website and use their online chat. We had a new plan within a few minutes and slightly cheaper than our current plan. Walter Fajardo was our chat representative and found us an affordable plan with savings! He also offered added coverage that was a great benefit to have at low cost. We checked online for a better deal through other service providers, leaving us confident to choose TXU.
