Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
Direct Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
The cheapest plan from either provider is currently "Autopay Texas 36" with a rate of 13.9¢ from Direct Energy.
Reliant and Direct Energy are both owned by NRG. So either way you are buying under the same parent brand, but our choice of the two is Reliant because of their customer support.
Based on our research, if we had to choose between Reliant Energy vs Direct Energy, we would go with Reliant Energy
Reliant Energy vs Direct Energy Plans Side-by-side
Karthik Chandramouli Subramani
I was late for my bill, they gave my grace period of two days and the moment I called and apologized I made the payment and got it reconnected in less than an hour! Excellent customer care, highly recommend :)
Review for Reliant Energy
Great company will really recommend it
Review for Reliant Energy
They are ok when they work but our here at Cedar Creek Lake??? If the sun is shining, the power goes out. If it’s raining, the power goes out. Then you say ,” You need to Email us”. But the POWER IS OUT. You folks have inferior equipment and refusing upgrade. That’s YOUR FAULT.
Review for Reliant Energy
Very easy and simple with their live chat agents
Review for Reliant Energy
Happy appreciated the help today
Review for Reliant Energy
Nada que ver con eso de tarifas bajas, solo 6 meses pague 80 dls a partir de ahí no baja de 200... demasiado, aquí no se queda nadie durante el día y aun así no baja el recibo.
Direct energy has the best rates and they have excellent customer service. They always go above and beyond to make sure you are happy. I have been with them over a decade, and I plan on staying. I highly recommend them
Excellent service. Again Direct Energy has surpassed my expectations!!
Feedback Summary:
While representatives at Direct Energy are perceived as courteous and polite, there's a significant gap in their support for customers facing financial difficulties after service disconnection. Instead of offering practical assistance or showing empathy, their response often boils down to a simple "should have called us beforehand" without exploring alternatives or showing understanding towards customers' predicaments. This lack of options and empathy leaves customers feeling unsupported and frustrated, highlighting a need for more proactive and compassionate approaches to customer service.
I have been a customer of Direct Energy for quite a few years. Each year the rate they have offered me, has reduced my electric bill considerably. I consider Direct Energy to be an excellent company to deal with and will continue to use them as my electric supplier.
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