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Reliant Energy vs Direct Energy

Reliant Energy vs Direct Energy

Compare the pros and cons for Reliant Energy vs Direct Energy
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Thad Warren
Written By:
Thad Warren
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Anna Grisham
By:
Anna Grisham
On:
June 18, 2024

Reliant Energy

Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
Plans and Rates
4/5
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Customer Service
1.7/5
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Renewable Plans
2/5
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PUC Rating
5/5
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GridHacker Rating
3.1/5
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Direct Energy

Direct Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Plans and Rates
4/5
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Customer Service
3.9/5
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Renewable Plans
3/5
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PUC Rating
4/5
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GridHacker Rating
3.9/5
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When comparing Reliant Energy and Direct Energy, it's important to weigh their respective strengths and weaknesses.

Reliant Energy is a well-established provider in Texas, known for its strong customer service and reliability. It holds a high Public Utility Commission (PUC) rating, which indicates solid regulatory performance. However, customer reviews present a mixed picture. Some users praise Reliant for its excellent customer care and timely service restoration, while others express frustration over power outages and lack of adequate equipment upgrades. Overall, Reliant Energy is often recommended for its reliability and strong support network.

Direct Energy, on the other hand, focuses on sustainability with a variety of green energy options. It also offers competitive rates and has high customer service ratings. Direct Energy's commitment to green energy appeals to environmentally conscious consumers, and customer feedback generally highlights their positive experiences, especially in terms of rates and customer service. However, there are some complaints about rate increases over time and occasional issues with billing.

In summary, if you prioritize reliable customer service and support, Reliant Energy might be the better choice. If sustainability and competitive rates are more important to you, Direct Energy could be a preferable option. Both companies have their own unique strengths, and the best choice depends on your specific energy needs and priorities.

Reliant Energy vs Direct Energy Plans Side-by-side

Karthik Chandramouli Subramani
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5/5
I was late for my bill, they gave my grace period of two days and the moment I called and apologized I made the payment and got it reconnected in less than an hour! Excellent customer care, highly recommend :)
October 13, 2023
Review for Reliant Energy
Alba Rodriguez
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5/5
Great company will really recommend it
December 13, 2022
Review for Reliant Energy
Rodney Johnson
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4/5
They are ok when they work but our here at Cedar Creek Lake??? If the sun is shining, the power goes out. If it’s raining, the power goes out. Then you say ,” You need to Email us”. But the POWER IS OUT. You folks have inferior equipment and refusing upgrade. That’s YOUR FAULT.
December 11, 2022
Review for Reliant Energy
Ashley Luna
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5/5
Very easy and simple with their live chat agents
December 11, 2022
Review for Reliant Energy
Hernan Gonzalez
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5/5
Happy appreciated the help today
December 10, 2022
Review for Reliant Energy
Aracely Acevedo
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1/5
Nada que ver con eso de tarifas bajas, solo 6 meses pague 80 dls a partir de ahí no baja de 200... demasiado, aquí no se queda nadie durante el día y aun así no baja el recibo.
March 13, 2024
Review for Direct Energy
Stephanie Martinez
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5/5
Direct energy has the best rates and they have excellent customer service. They always go above and beyond to make sure you are happy. I have been with them over a decade, and I plan on staying. I highly recommend them
March 8, 2024
Review for Direct Energy
Marie Jares
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5/5
Excellent service. Again Direct Energy has surpassed my expectations!!
March 6, 2024
Review for Direct Energy
Bre E.
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3/5
Feedback Summary: While representatives at Direct Energy are perceived as courteous and polite, there's a significant gap in their support for customers facing financial difficulties after service disconnection. Instead of offering practical assistance or showing empathy, their response often boils down to a simple "should have called us beforehand" without exploring alternatives or showing understanding towards customers' predicaments. This lack of options and empathy leaves customers feeling unsupported and frustrated, highlighting a need for more proactive and compassionate approaches to customer service.
March 6, 2024
Review for Direct Energy
Gail Zink
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5/5
I have been a customer of Direct Energy for quite a few years. Each year the rate they have offered me, has reduced my electric bill considerably. I consider Direct Energy to be an excellent company to deal with and will continue to use them as my electric supplier.
February 24, 2024
Review for Direct Energy