When it comes to choosing an electricity provider in Texas, the options can seem overwhelming. The Texas electricity market is highly competitive, with numerous providers vying for your business.
It’s crucial to research and compare multiple providers to find the best fit for your needs. By exploring the various options and benefits each provider offers, you can make an informed decision about the best electricity provider to align with your priorities and energy needs.
Gexa Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
Gexa Energy prioritizes sustainability with numerous green energy options and competitive rates. They maintain high customer service ratings, making them a solid choice for environmentally conscious consumers.
Reliant Energy is well-known for its reliability and has high Public Utility Commission (PUC) ratings. However, their customer service receives mixed reviews, with some customers experiencing dissatisfaction.
In summary, Gexa Energy is ideal for those seeking sustainable and affordable energy solutions, while Reliant Energy is best for those valuing established reliability.
I worked this service representative named Juan Molina...If you guys are looking for excellent service.. Ask for him. I am glad to be a new customer with Gexa Energy
Well I switched to Gexa thinking all the good things I heard were true, and I'd see a less pricey bill from them. My family and I are not home from 7am to 5pm Mon thru Friday. I have free weekends. And my bill is still almost 400 a month. It makes no sense. Take this review as your "1st and 2nd thought" something is not right.
I would give them a 3 because I’m stuck in a plan with a ridiculously high delivery charge. Make sure you guys research your true costs. If it wasn’t for Melvin I’d be screwed two times. My experience overall with the company isn’t the best but Melvin on the customer care line truly helps and has a soul. I talked to one lady and she gave me no help and no remorse. I called Melvin and he helped me out and gave me a solution.
Sadly I am updating my review because Gexa is still charging me for a surge protection plan I cancelled a year ago!!! I have called multiple times to get it removed BUT I'M STILL BEING CHARGED. Daniel was really helpful in renewing my contract and finding one that will save me money this upcoming year! I've had Gexa for 2 years so far and the electricity service has been great. The website is easy to use for paying bills online and I haven't had any issues. I decided to call today for help with renewing, and the customer service team I spoke to was amazing! Thank you!
Service contract terms didn’t work out as expected. The actual per‑kWh cost ended up higher once usage and fees were included, and the early termination fee made the plan less attractive for me. It was not the right fit for my needs.
This company is terrible. I requested a new service a week ago and they haven't connected anything. I've even spoken to supervisors, and they blame Centerpoint, and Centerpoint blames them. In the end, they haven't connected anything, and I have a newborn baby. Every time I call, they give me a different answer. Every day they say they'll connect it today, and nothing happens. They're playing with me like I'm a child. What a bunch of liars!
NEVER put your energy service with RELIANT. I had a terrible experience and now I have to pay 555$ when I just wanted to switch to a lower plan and not a fixed contract. There are more details about the misinformation the sales representative told me. They said that “contract and plan” are the same words for them. I feel ripped off. Those words have different meanings. That was an excuse to charge me that much for one bedroom apartment. In a nutshell, NEVER put your energy with this company.
If I could give 0 stars I would. Reliant Energy incorrectly informed Acacia Energy that I was moving out today, June 24th, which led to the disconnection of my service. In reality, I’m not moving; I decided to cancel the service with Reliant due to being misinformed by a sales representative about the deal offered and opted to stay with my current provider, Acacia. After cancelling with Reliant Energy, their representative assured me that a refund was in progress and would be processed within 1-3 days. However, upon contacting another representative from Reliant Energy recently regarding this matter, they advised reaching out again by July 8th for an update on the refund status. The situation highlights poor customer service as there seems to have been misinformation provided initially leading up to confusion surrounding both account status and refund processing timelines. Not only that, but I’m sitting in my apartment with no electricity due to this misinformation, so inconvenient especially since I work from home. I requested documentation from Reliant Energy regarding the incident to provide evidence to my employer. The representative assured me that I would receive an email within 24 hours. However, instead of providing the specific information I needed, such as clarification on the situation where they incorrectly informed Acacia Energy about my move and subsequent service disconnection despite never having activated service with them in the first place, he mentioned sending an end-of-service email. It is crucial for me to have a detailed explanation of this issue as there was no prior activation of services with Reliant Energy involved.
If I could give 0 stars I would. First of, I called to switch to this electric service cause my present electric service charge us way too high for a small 1 bedroom apartment. I did all the sign up and everything, sign all the online paperworks. They said I don’t to call cause it will automatically switch our electric service with them. So I was confident that the process went smoothly. Til my current electric service sent me a message for my next bill. I tried to register my account on the reliant app but to my surprise it says account cannot be found. So I called customer service. They said the same thing, apologized for the inconvenience blah blah and said I should be hearing from them through email within the next 3 days. Nothing! Nothing was done. It’s been 2-3 months and they did nothing! Should I recommend this to my family or friends absolutely NOT! They’re just gonna lie to you over and over again! They took my info for nothing! And up until now no one has ever reached out.
