TXU Energy Reviews & Plans

Overall Rating

We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.

TXU Energy is one of the biggest and most well-known electricity providers in Texas. But, that doesn't necessarily mean they have the best rates. In fact, in most cases, TXU will be one of the most expensive options for electricity in Texas.

So why do people sign up for TXU Energy plans? There are two primary reasons Texans sign up with TXU.

1. They know the brand and want to enroll with a company they recognize. This isn't always a bad thing, but electricity is a commodity. So whether you sign up with TXU or another unknown brand the electricity service you receive will not be any better than if you sign up with a smaller lesser known company with more competitive rates. If you are worried about power outages, that's handled by your utility (which you have no choice over).
2. Marketing and sales gimmicks. TXU spends millions of dollars a year on TV commercials, pro-sports sponsorships, radio ads, and a laundry list of other marketing. Additionally, they advertise things like "free nights and weekends" and product giveaways when you enroll. In most cases, these plans and signup bonuses do not make up for the higher cost of the electricity per kWh.

TXU is a well-known, stable electricity provider. But, seldom will they be the cheapest option for your home or business. Before signing up with TXU, compare your rate to other providers and plans in your area.

About TXU Energy

TXU Energy is a retail electricity provider that serves residential and business customers in Texas. The company is headquartered in Irving, Texas and is a subsidiary of Vistra Energy, a leading integrated power company in the United States.

TXU Energy was founded in 1882 as Dallas Electric Lighting Company, and over the years it has grown to become one of the largest electricity providers in Texas. In 2002, the company was acquired by Energy Future Holdings (EFH), which at the time was one of the largest utility holding companies in the United States.

In 2018, Vistra Energy acquired EFH, which included TXU Energy, and became the largest competitive power generator in the United States. Today, TXU Energy provides electricity to over 2 million customers across Texas, and offers a variety of plans to meet their diverse energy needs.

The company is committed to providing reliable and affordable electricity to its customers, while also promoting energy efficiency and sustainability. TXU Energy offers a range of products and services to help customers reduce their energy consumption and lower their bills, including smart thermostats, energy-efficient appliances, and renewable energy options.

TXU Energy is also actively involved in the communities it serves, supporting a variety of charitable organizations and initiatives. The company's charitable giving focuses on education, environment, and community outreach, and it has contributed millions of dollars to these causes over the years.

Our Research

Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.

How we rate providers

Plans and Rates: ‍

We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.

For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.

Customer Service:

We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.

Renewable Options:

The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.

PUC Rating:

The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.

For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.

GridHacker Rating:

The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.