We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
TXU Energy is one of the biggest and most well-known electricity providers in Texas. But, that doesn't necessarily mean they have the best rates. In fact, in most cases, TXU will be one of the most expensive options for electricity in Texas.
So why do people sign up for TXU Energy plans? There are two primary reasons Texans sign up with TXU.
TXU is a well-known, stable electricity provider. But, seldom will they be the cheapest option for your home or business. Before signing up with TXU, compare your rate to other providers and plans in your area.
TXU Energy is a retail electricity provider that serves residential and business customers in Texas. The company is headquartered in Irving, Texas and is a subsidiary of Vistra Energy, a leading integrated power company in the United States.
TXU Energy was founded in 1882 as Dallas Electric Lighting Company, and over the years it has grown to become one of the largest electricity providers in Texas. In 2002, the company was acquired by Energy Future Holdings (EFH), which at the time was one of the largest utility holding companies in the United States.
In 2018, Vistra Energy acquired EFH, which included TXU Energy, and became the largest competitive power generator in the United States. Today, TXU Energy provides electricity to over 2 million customers across Texas, and offers a variety of plans to meet their diverse energy needs.
The company is committed to providing reliable and affordable electricity to its customers, while also promoting energy efficiency and sustainability. TXU Energy offers a range of products and services to help customers reduce their energy consumption and lower their bills, including smart thermostats, energy-efficient appliances, and renewable energy options.
TXU Energy is also actively involved in the communities it serves, supporting a variety of charitable organizations and initiatives. The company's charitable giving focuses on education, environment, and community outreach, and it has contributed millions of dollars to these causes over the years.
Excellent help me set up my new account and answered all my questions
I had an excellent experience with TXU Energy's customer service today. Martha helped me renew my plan and made the entire process seamless and stress-free. She took the time to explain all the details clearly and went above and beyond to assist me. I really appreciate her patience and help. Highly recommend their customer service!
I am a longterm customer of TXU . From Customer servie CHRISTOPHER JAVIER is patient and helpful.
Excellent customer service
Christopher Javier was very helpful. Spoke to him using the chat feature on the website.
Christopher Javier was incredibly helpful with setting up my service!
1 star. I would do 0 stars if I could. I scheduled my bill payment and TXU’s site told me it failed because their system was down. So I paid again, and both payments went through magically. I was charged $355.82 for a $177.91 bill. They took the money right away. But when I asked for the duplicate back, I was told to write up a case and wait for it to be reviewed. Their system made the error, so customers shouldn’t have to work this hard to get their own money back. On top of that, their rates are some of the highest I’ve paid. Between the pricing and the way this was handled, it’s hard to see why anyone would stay with TXU.
Martha w/TXU was very helpful in our chat to get us a better plan for 2 years.
I’m disappointed with how TXU Energy handled my final bill and request for payment assistance. I was enrolled in Average Monthly Billing to make my bills more predictable, but when I switched providers, I received a final bill of $689.01 for an accumulated billing difference. I understand that I’m responsible for electricity I used. My concern is how far the averaged payments fell behind the actual charges and how limited the assistance was when I reached out. During a chat lasting over an hour, I was initially told an open service ticket prevented a payment arrangement. Eventually, I was offered a plan requiring $344.51 upfront, followed by 11 weekly payments of $31.32. I explained that the weekly payments were manageable, but paying half upfront wasn’t. I was told that was the only option available. The representative was polite, and I appreciate his time. However, I left without an affordable arrangement or a clear answer about whether following an approved payment plan would prevent collections. I would have appreciated more direct answers and greater flexibility for a customer actively trying to pay their balance.
Jorge is awesome! He's professional and makes the process so easy and efficient!
Very knowledgeable and professional people. Thanks very much. My question and problem was taken care of right away. Thanks TXU. I thank God this is a very understanding company that is there to meet the client's needs.
Make sure you mention "welcome bonuses". TXU essentially scammed me by forcing me to call, and instead of offering me the $100 gift card I was supposed to get, they put me on a plan without a gift card because I didn't mention it. I called and spoke to a supervisor who basically pinned it on me and said I "had" to mention it or else the agents are just trained to give plans without welcome bonuses. Complete and total scam when they push it online but don't honor it on the phone unless you specify it. Very unhappy.
Maria was very patient with me I'm 80 yrs old and get so confused sometime.
Kind, very helpful and informative
🌟🌟🌟🌟🌟Alex at T&U Energy was absolutely amazing to work with! She was very helpful, patient, and made the entire process smooth and stress-free. She took the time to help me through everything and made sure things went as easily as possible. It's refreshing to deal with someone who genuinely cares about helping their customers. Thank you, Alex, for the excellent customer service! T&U Energy is lucky to have you! 🙌
Diana was amazing and helpful.
When things are good they are ok. When things go bad their customer service department speaks like an automated system. Through an error on the txu website I was billed twice. Txu has had almost $500 for about 10 days now. The customer service rep just kept reading the email back to me when I asked a question. Definitely shop around.
Great and quick customer service provided by agent Leslye Guadalupe.
way overpriced !! NEVER go with txu Engery there are way better companies in the area that will provide better service for a lot less $
ESTUARDO VILLAGRAN WAS AN AMAZING CST SERVICE REP! :)
Very detailed and a huge help great job Maria O.
Absolute crooks. No one speaks English. No one can explain anything that makes sense. They magically "lost" a payment that they say was cancelled by my bank while my bank explicitly shows the payment cleared. No one has actually done anything to help except ask for more and more and more money. Been with them for almost a decade and had nothing but problems. TXU is trash, avoid them at all costs.
Today I called to ask for assistance with my account, I am always given option, its always a pleasure contacting this company all of their customer care rep are very helpful. I guess that is why am still with the company. thank you so much.
They way way way over charge you. I would not use them. Go to Power to Choose and find a plan that is much much cheaper
TXU Energy operates like armed robbers. They have the highest rates once your sign up rate expires. I had a couple of months when my bills were over $700.00. On a 4 bedroom house. Save yourself the headache and stay far away from TXU Energy.
TXU completely lied about the amount of power I was using month to month. I am a young adult man living with one roommate and according to their own website, we were using TWICE the amount of energy as the average household. Completely ridiculous. We were "calculated" to be using 1,400 kw/hrs a month. I've never had to pay an energy company before so I thought this was normal. But my bills were over $300 if not $400. Everybody I talked to said we were paying WAY too much. I tried to talk to a representative on the phone to figure out why it was so high even tho our situation shouldn't be using that much power. And we were repeatedly told that we were using TWICE the average household amount of power because "it's summer and it's hot outside." Now that we are with True Power we are apparently only using 426 kw/hrs in a month. And our bill was only $66. TXU COMPLETELY RIPPED US OFF AND LIED ABOUT THE AMOUNT OF ENERGY WE WERE USING AND STOLE HUNDREDS OF DOLLARS FROM ME AND MY ROOMMATE. I swear there's a law suit in this. There's no logical explanation as to why TXU "estimated" is too be using 1000 EXTRA kw/hrs a month and charging us multiple HUNDREDS of dollars compared to one of their competitors. I will never be using TXU ever again as they clearly scam their customers and milk them for all the money they can. I will actively tell people I know not to use TXU Energy for the rest of my life. I'm much happier not being screwed over my hard earned money ✌️
Started service May 18. Bill keeps getting higher. I was told I could cancel in 60days w/ no termination fee. I called July 25 bc that's when I received the bill & was told I couldn't cancel due to the 60 days being up. Even though my bill didn't generate til the 18 & I received it the 25 of July. I don't like the fact that I can't pay $254 on a bill that's $294 without facing disconnection. Seems like the $40 should go onto the next bill. Looking for a new Electric company ASAP! Update 10/14/26 TXU said competition where?! Lol! Thank yall for doing better!
Not a straightforward provider. Although I understand that the delivery charge is a legitimate fee imposed by CenterPoint in my area, I don’t understand why TXU excludes it from the quoted price when other providers include it upfront. I was caught off guard after signing up for a plan with no cashback, and my actual cost turned out to be much higher than expected. I ultimately switched providers after less than five months and had to pay an early termination fee. Overall, the lack of transparent pricing and the unexpected costs left me very disappointed.
⭐ **1 Star – Very Disappointing Experience with TXU** I was a loyal TXU customer for over 4 years, and I’m extremely disappointed with how they treated me when I switched to another provider. TXU charged me a ridiculous $295 cancellation fee despite my years of loyalty. Their pricing has increased significantly, and the customer service has been disappointing. What customers really need to be careful about is that if you change your plan, your contract restart from that point, locking you into another two-year commitment. After more than 4 years as a customer, this is how TXU chooses to treat its loyal customers. I will not be returning to TXU, and I strongly encourage everyone with TXU to make sure you understand the cancellation fees and contract length before committing. There are better options out there. Be careful before signing up with TXU!
Worst Electric company possible, total scam. They try to sell it like they are giving a deal but it’s a total rip off. I hope no one else falls for their scams. Bullshit company. And no one cares to help or see to know where the manager is. I’ll never use them again ! They should be shut down cause they are thieves
I've had them twice and both times they sucked! Always giving me the run around about why my rate couldn't be low. Went to Gexa and rate dropped from 14.5 to 6.2 cent per kw
Very helpful and Kind. She deserves a huge RAISE. ❤️❤️❤️
Very bad experience with supervisor Alan. Very bad service. I've been with TXU for twelve years. Very bad service.
Santos was a huge help.
Horrible company, all they do is lie, go with any other company, do not trust txu, learn from my mistake.
Never had more issues with an energy provider than TXU. Great account representatives but the billing is sketchy. Single girl living in a 700 sq ft apartment, travels a lot and energy conscious, the bill was never below $100. Moved into my boyfriend’s apartment the beginning of August and turned the AC off, didn’t have anything plugged in, and the bill for the month showed the highest usage to date of $255. This was a reoccurring experience with very high bills that didn’t make sense.
Excellent service! Was very helpful! And quickly had a solution
I have a really hard time believing that many of these excellent reviews are legitimate. We have had TXU for 20 years and the last 3 years or so specifically have had very noticeable cost increases. After the last 3 months' bills ($600-$800) and the plan renewal offerings they have available for us we will now be canceling and moving with one of the other providers we priced out who were substantially more affordable- regardless of what tier of usage we are in and even without additional discounts. Imagine, a 20-year customer receiving plan renewal offers that are over $0.20 per kwh in every single tier and as high as $0.28! Usage for our home normally falls around 1200 kwh but obviously with the last 3 months of extreme temperatures and full-on sun all day our usage has increased. Luckily we are no longer tied in with a contract and can find a company that works better for us. I tried to attach screenshots but when I did my review would not show up-naturally. But in all fairness, this has never really been an affordable electric company.
Helped me tremendously
Horrible experience with this company, not by choice. My mom came across them at the grocery store, inquiring about their plans and asking for information. She's 50+ and doesn't understand tech too much, and I guess the guy "helping" knew so he was checking her phone to send an email or text about registering? for more information or if she qualifies for the promotion they had .. he sent the texts and emails but then trashed them, which we found later. The next day I was contacted about our electricity being transferred. It's under my name, I didn't authorize it.. and she didn't say she was going to change. Had to contact both companies, and now our current company keeps telling our account is closed.. and txu guy lied! and said my mom did want to change, and lied again and said it was the companies fault and then kept lying... VERY unprofessional..Thinking of possibly reporting this to the BBB and definitely feels like a HIPPA. Too much to write on this review. DO NOT TRUST THEM.
I just love they customer service
Awesome experience with Oscar to move from Green Mountain Energy to TXU energy to meet our needs and more importantly to explain why our solar panels we have were not being utilized correctly by the other company.
I spent a long time paying Oncor bills at high prices, always up to date. I didn't know there were other companies that charged less with excellent service. I called in advance to disconnect the electricity, but the call never came through. They charged me for an apartment where no one lives; it's vacant, and they charged me the same amount I paid the last month before I requested the disconnection because I didn't want to renew with them. Be very careful with this company; I'm not the only one. I know of two similar cases.
Terrible customer service. Awful automation. The app only works for half the things half of the time. Overpriced and not worth the hassle!
Had a good experience with TXU service representative (Hector) for New service. Requested via chat. Thanks for the help!
Fast and friendly took the time to explain everything to me!
Worse option to go for!
Overcharging for energy, withdraw funds long before due date, unhelpful customer service.
TXU are such SCAMMERS, they pull you in with false deals and then say they can’t honor them bc the ppl are third party contractors! Even tho they come to your door representing TXU. Monica from the “Office of the President” at TXU is so unprofessional and rude! I’ve been with them for 72 days and hate it! I asked to switch services and they said it would be $397 fee since I was 12 days past the trial. Even tho I had already asked to cancel service with them multiple times!!! UNETHICAL PRACTICES.
excellent help today with matty great great great help
The agent understood what I needed and provided additional reaource information to assist with my bill.
Santos was awesome very helpful and answered all questions efficiently
Amazing help after listening carefully to my problem very efficiently and seamlessly corrected it with no extra hassle. Highly recommended
My service was interrupted and San tos didn't hesitate with helping me get the situation resolved. Thanks again for all of your help.
You guys suck! i called to cancel and you guys for an entire hour would not let me, i kept getting asked why and getting accused of going with a different electricity company when you guys thought I was going with someone else you were going to charge me $700. You claim to have free electricity at night which is not true at all, your pricing is always more expensive then before and my bill is always on a different day each month. any time i need help with someone i can never understand the representative and it’s always an unprofessional encounter.
I had left TXU for another provider and then had questions about my new bill compared to TXU. I went to the TXU website and started a chat with Jorge Fernando. He spent over half an hour helping me compare plans and answer questions. Then he assisted me with switching back to TXU - where I have had my service for over 25 years. He was respectful and patient, efficient and professional. He is a real asset to TXU and a real blessing to me. GOLD STAR JORGE! And a thank you to TXU in general for paying my fee to switch back and for making my plan affordable.
The attendance was wonderful.
One of the worst electricity billing experiences I have ever had. Do not even try choosing TXU Energy. TXU Energy charged me $719.75 for only 31 days in a roughly 2,000-square-foot home, despite what I consider very limited/normal household use. The bill shows 3,224 kWh, but the pricing structure is what makes this feel completely unfair and misleading. • Base charge: $9.95 • First 1,200 kWh at 11.4¢ per kWh: $136.80 • Remaining 2,024 kWh at 18.6¢ per kWh: $376.46 • “Smart Savings” credit: only -$50 • Oncor delivery charges and fees: $212.12 • Total before tax: $692.18 • Final bill: $719.75 Once usage goes above 1,200 kWh, TXU charges a much higher rate, then adds over $200 in delivery charges and fees. Advertising a plan with a low rate while most summer usage is billed at a far higher rate feels like false or misleading advertising. For a 2,000-square-foot home during Texas heat, going above 1,200 kWh can happen very easily. Customers should not discover the real cost only when they receive a nearly $720 bill. The pricing should be clear and transparent, not built around an attractive advertised rate that applies only to limited usage. I feel overcharged, misled, and extremely disappointed. Don’t even try taking TXU Energy unless you have carefully reviewed every usage tier, credit condition, delivery fee, and the full Electricity Facts Label.
Martha [on chat] got me signed up with new plan and answered all my questions. She was very polite and helpful.
I was visiting with Hany Karyn on the Chat format and it was very helpful. They were able to work out my issues with TXU to our satisfaction. I have been with TXU for over 20 years and am totally a satisfied customer and will for many more years.
Terrible customer service!
Do not set up energy services from here. Horrible customer service line and they send you multiple charges even after cancellation of your account.
The customer service was very easy & helpful
The TXU Energy Representative Diane Lucero, is Very Helpful, Supportive and provided Excellent Quality Customer Services!!
Dasmin , did an exceptional job and went above and beyond to ensure my power was restored by staying on a lengthy call even after her shift was completed by the okay from management to continue with assisting me. Dasmin provided professional exceptional service and explained everything that she initiated throughout the process. After providing care she assisted with calling out a requested technician, implemented what do do if power isn't restored and was overall a gem in the stressful situation. It would be amazing to see her receive a raise and or bonus after the amount of support i received !!!!! I remembered she is in US Base. Thank you TXU - Jessica RN
Customer service was fast and the support was very thorough.
Alan worked in a very professional and courtesy way
Great customer service , same day service , awesome rate plan’s , and affordable pricing
It so hard to get a representative who is caring and empathetic. Santos was the best and he assisted me the best way he knew how. Thank you TXU for such great customer service. Take care
Disappointed. I have been a TXU customer for over TWO decades. Always auto drafts. I pay a large amount and move monies over to cover a life insurance, house and car payment twice a year. I noticed that my auto draft was suppose to come out 9/21 but came out 9/17 without my knowledge. I called to stop that transaction so I could move monies over on my personal banking account. I spoke to SERGIO with a very thick accent, he assured me a ticket was in place and the transaction would not go through but it did without my authorization. TXU said that the auto debits may not hit the due date (for over a decade my auto debits only hit on the due date) but in 2026 this did not happen. Instead the rep said the auto debit that I AUTHORIZED ON DUE DATE hit 9/17 not 9/21 causing my bank to penalize me $27.50 for autodraft. I had to move monies over. The point is that businesses should honor due dates on auto debits and not be so Desperate to get their money early WHEN IT WAS NOT AUTHORIZED. Very upset. I will be cancelling my business with TXU. I am not legal but that seems fraud to authorize auto payments on bill due date and take it early. That is not okay and I will be calling TXU to complain and to whomever I have to make my complaints too.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
