We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Very helpful and made it easy and smooth to change my service to a different address. Pamela R was super helpful! I have not had any issues with services!
Pamela R was fantastic with making the sign up process smooth and easy for me. She was polite and professional. She answered every question I had quickly. So thankful I got paired with her through the website chat feature.
Allan Reyes walked me through step by step the plans I was considering a he broke down all the details with no added fluffs or gimmicks. He was straight to the point and helped me out a lot! Great customer service, friendly and very informative.
Easy and very clear interaction with Elisa. She clearly understood my problem and was quick to help sort it out. The outcome of this was TXU gained a new customer and I was happy with the service option and treatment i got.
I talked with Diana G on the online chat and she helped me get my temp plan fixed and even helped me backdate my new plan so that I wouldn't be charged a crazy amount. She was super helpful and friendly. I really appreciate the wonderful help she gave.
TXU Energy is a retail electricity provider that serves residential and business customers in Texas. The company is headquartered in Irving, Texas and is a subsidiary of Vistra Energy, a leading integrated power company in the United States.
TXU Energy was founded in 1882 as Dallas Electric Lighting Company, and over the years it has grown to become one of the largest electricity providers in Texas. In 2002, the company was acquired by Energy Future Holdings (EFH), which at the time was one of the largest utility holding companies in the United States.
In 2018, Vistra Energy acquired EFH, which included TXU Energy, and became the largest competitive power generator in the United States. Today, TXU Energy provides electricity to over 2 million customers across Texas, and offers a variety of plans to meet their diverse energy needs.
The company is committed to providing reliable and affordable electricity to its customers, while also promoting energy efficiency and sustainability. TXU Energy offers a range of products and services to help customers reduce their energy consumption and lower their bills, including smart thermostats, energy-efficient appliances, and renewable energy options.
TXU Energy is also actively involved in the communities it serves, supporting a variety of charitable organizations and initiatives. The company's charitable giving focuses on education, environment, and community outreach, and it has contributed millions of dollars to these causes over the years.