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Shell Energy may look familar. Shell (yes technically different than Shell Energy) is one of the largest oil and gas companies in the world. Shell's retail energy group has been oeprating under the name MP2 Energy, using the Shell logo for several years.
In December of 2023, Shell sold MP2 and it's retail energy business to Octopus Energy.
So while the brand 'Shell' is well known this actual iteration of the company as energy provider is relatively new. Octopus Energy has had pretty high marks so we would expect them to continue their apprach with the new to them Shell Energy brand.
I took a solar buyback program and they say unused energy will rollover for each month but they never mentioned that it will expire each December. They say it is in the contract dammn it when you are selling product to customers in calls don't say half info and cheat the customers. Simple thing when you say rollover you should say it will expire each December otherwise say that you don't know about rollover then we go to contract, etc and check. Learn to be honest, create trust, sell the right way and get customers.
If you are thinking about signing up for there "solar plans" know that the real time is a rate they choose to pay you as little as possible. They do NOT monitor the production on a real time basis, there real time is when they decide to buy it. 1st month they paid me .08cents per kwh thos month it's 015 cents. So much for my solar investment, it's all going to my power company..
Someone needs to take a look at the credit requirements. My score is over 730, 0 missed/late payments, I do not have a massive amount of debt, and I'm in my late 30's(so I do have a full credit history). Why on Earth should I cough up a $250 deposit? I decided to go w/ another company that had a slightly better rate and didn't require me to pay a deposit after checking my credit.
Haven't had to leave a deposit, in order to begin electric service in over 10 years, but Shell required a $250 deposit, despite the fact that I haven't had a late bill in over 3 years.
Shell Energy Retail Limited, commonly known as Shell Energy, was a retail electricity and gas provider in the United Kingdom. It became a notable entity in the energy sector by offering a range of energy solutions, including electricity, gas, and broadband services, primarily to residential customers. The company aimed to distinguish itself in the competitive energy market through a commitment to renewable energy sources and customer service excellence.
In its operational strategy, Shell Energy emphasized sustainability, promising that 100% of the electricity supplied to its customers was backed by renewable sources, such as wind, solar, and biomass. This approach aligned with the growing consumer demand for environmentally friendly energy options and the global transition towards greener energy sources.
Shell Energy also expanded its services to include broadband offerings, leveraging its infrastructure and customer base to provide internet services, further diversifying its product portfolio beyond traditional energy supply.
In a significant industry development, Shell Energy was acquired by Octopus Energy in December 2023. This acquisition marked a pivotal moment in the UK's energy sector, with Octopus Energy, known for its innovative approach to energy supply and customer service, integrating Shell Energy into its operations. The acquisition was seen as a strategic move to consolidate Octopus Energy's position in the market, expand its customer base, and enhance its capabilities in renewable energy and technology-driven services.
The transition of Shell Energy into the Octopus Energy fold represented a notable shift in the landscape of the UK energy market, potentially setting new benchmarks for service delivery, sustainability, and innovation in the sector.
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Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
