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Frontier Utilities Reviews & Plans

See what other customers are saying about Frontier Utilities. Compare rates head to head with other energy providers.
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Overall Rating

We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.

Plans and Rates
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(4/5)
Customer Service
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(4.8/5)
Renewable Plans
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(3/5)
PUC Rating
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(3/5)
GridHacker Rating:
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(4.2/5)
PUC Verified
License: #10169
PUC Report

GridHacker's Review:

Frontier Utilities Customer Reviews

Reviews for Frontier Utilities are pulled from various online sources including Google, Yelp, Facebook, and user submitted reviews.

Bob Kehr

Bob Kehr

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5/5
I had a good experience with Frontier Utilities when I called today to lower my rate. We found a contract that helped with that, and I consistently get good customer service with them.
March 7, 2024
letty Mendez

letty Mendez

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5/5
Me gusto como me explicaron los planes
March 6, 2024
Tay

Tay

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1/5
Absolutely avoid. Just more scammers. & the reviews are definitely fake and will not be your experience lol.
March 7, 2024
Elvira Juarez

Elvira Juarez

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5/5
I've never had problems with this Frontier Utilities. They are always very helpful when renewing my contracts. Courteous,professional and friendly.
March 7, 2024

Our Research

Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.

How we rate providers

Plans and Rates: 

We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.

For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.

Customer Service:

We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.

Renewable Options:

The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.

PUC Rating:

The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.

For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.

GridHacker Rating:

The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.

Frequently Asked Questions about Frontier Utilities

A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.

Texas electricity rates are determined by several factors:

  1. Production Costs: The cost of producing electricity, including fuel prices and power plant operations, affects the rates.
  2. TDU Fees: Transmission and Distribution Utility (TDU) fees are charged for delivering electricity from power plants to homes. These fees vary by location and are added to your bill.
  3. Energy Market: Electricity rates fluctuate based on supply and demand in the energy market. High demand can drive prices up, while low demand can lower prices.
  4. Company Pricing: Each electricity provider sets its own prices, leading to competitive and sometimes confusing rates. Providers offer different plans with various rates and terms.

Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.