We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Shell Energy may look familar. Shell (yes technically different than Shell Energy) is one of the largest oil and gas companies in the world. Shell's retail energy group has been oeprating under the name MP2 Energy, using the Shell logo for several years.
In December of 2023, Shell sold MP2 and it's retail energy business to Octopus Energy.
So while the brand 'Shell' is well known this actual iteration of the company as energy provider is relatively new. Octopus Energy has had pretty high marks so we would expect them to continue their apprach with the new to them Shell Energy brand.
Update: I ended up switching services and unfortunately about to pay the cancellation fee. All in all, this company is a nightmare to deal with. They lack professionalism, are unreliable, and have very questionable practices. DO NOT sign up with them. Most of the time, customer service cannot even answer questions for you. Their mobile site is not user friendly and it is easy to make mistakes while paying on it. I have overpaid twice and now still waiting on customer service to refund my second overpayment. They have a 48 hour call back policy and they have not bothered calling back. When you talk to an agent, you can tell they’re not U.S. based so half of the time, you have to explain your issue over and over due to language barriers. At some point, I will be paying the early termination fee and getting out of this. Hands down the WORST energy company I’ve ever dealt with. Oh - and I had the same problem as another reviewer. They billed me for 3 months at once for my first initial bill which is why I had to resort to getting on a payment plan. To be on a payment plan there’s an additional cost although THEY are the reason why I’m on one. So unprofessional- and the cost of their delivery fees is outrageous.
Never heard of this company. Never done business with this company. Yet somehow they sent a collection agency after me. When I called and spoke to Jose, he said he did not have a record of my account there (cause there hasn’t been one) and that to resolve this issue I would need to file a police report. My local police suggest I file a forgery report. So, I will be reporting this company for forgery. Stop scamming people and get a job at Walmart. At least that’s honest work.
Absolutely crooks! I paid for service on Friday, representative said power would be here in 2 hours. Absolutely no power the entire weekend and I'm guessing none on Monday. Dishonest corporation to only take your money. Oncor has no connect order after my payment early Friday and you can't be reached. This is POWER for heating, for food, for lights, for living. And you failed to place my connect order while you are closed for business hours. You are a completely useless company there to only get money without actually providing any direct service. STAY AWAY!!!
I made a mistake to sign up with them and should have looked at the reviews. I enrolled online and got a message that enrollment did not go through and have to call them. I had to call 10 times ad reach out on Facebook to get a call back from them and then they told me to call Equifax which I never had to with any other company. Called Equifax and they had no issues and not even an inquiry and had to spend 20 minutes with Equifax. Tried 5 times again to reach Shell Energy and agent told me some system issue was there and she reprocessing it now then had me call Equifax. What a disaster? I said I would like to speak to a Manager and response no one is available and won’t have a chance to complain. What a great start for a new customer switching from TXU? Spent too much of my valuable time with them and would be looking to switch as soon as I can.
Shell Energy Retail Limited, commonly known as Shell Energy, was a retail electricity and gas provider in the United Kingdom. It became a notable entity in the energy sector by offering a range of energy solutions, including electricity, gas, and broadband services, primarily to residential customers. The company aimed to distinguish itself in the competitive energy market through a commitment to renewable energy sources and customer service excellence.
In its operational strategy, Shell Energy emphasized sustainability, promising that 100% of the electricity supplied to its customers was backed by renewable sources, such as wind, solar, and biomass. This approach aligned with the growing consumer demand for environmentally friendly energy options and the global transition towards greener energy sources.
Shell Energy also expanded its services to include broadband offerings, leveraging its infrastructure and customer base to provide internet services, further diversifying its product portfolio beyond traditional energy supply.
In a significant industry development, Shell Energy was acquired by Octopus Energy in December 2023. This acquisition marked a pivotal moment in the UK's energy sector, with Octopus Energy, known for its innovative approach to energy supply and customer service, integrating Shell Energy into its operations. The acquisition was seen as a strategic move to consolidate Octopus Energy's position in the market, expand its customer base, and enhance its capabilities in renewable energy and technology-driven services.
The transition of Shell Energy into the Octopus Energy fold represented a notable shift in the landscape of the UK energy market, potentially setting new benchmarks for service delivery, sustainability, and innovation in the sector.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
