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Shell Energy Reviews & Plans

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Overall Rating

We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.

Plans and Rates
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(4/5)
Customer Service
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(2.3/5)
Renewable Plans
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(5/5)
PUC Rating
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(3/5)
GridHacker Rating:
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(3.4/5)
PUC Verified
License: #10174
PUC Report

GridHacker's Review:

Shell Energy may look familar. Shell (yes technically different than Shell Energy) is one of the largest oil and gas companies in the world. Shell's retail energy group has been oeprating under the name MP2 Energy, using the Shell logo for several years.

In December of 2023, Shell sold MP2 and it's retail energy business to Octopus Energy.

So while the brand 'Shell' is well known this actual iteration of the company as energy provider is relatively new. Octopus Energy has had pretty high marks so we would expect them to continue their apprach with the new to them Shell Energy brand.

Shell Energy Customer Reviews

Reviews for Shell Energy are pulled from various online sources including Google, Yelp, Facebook, and user submitted reviews.

Aaron Meek

Aaron Meek

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1/5
Do not buy as a solar buy back. They way overcharge for the encor portion of you bill, instead of charging 4.1 cents per kwh for the net usage, they base it on gross usage (before minusing out the solar usage). I switched to rythm and my bill is now what I expected for having installed solar.
November 29, 2022
Willem Kegge

Willem Kegge

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3/5
Everything is pretty good but they demand full SSN and refuse other id such as Tx drivers licence or passport The Social Security Site states they have no legal basis for this
June 15, 2022
Priscilla Nkosi

Priscilla Nkosi

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1/5
Don’t use them for your energy needs. They make all kinds of errors on their end but won’t give you your money back. I requested a transfer to my new address and they confirmed that it would be done. Fast forward 2 weeks they never transferred the service to my new address and never canceled the service at the old address. Now they want me to pay for the week and a half that I was no longer at the old address and was under the impression service had been canceled. They never notified me that the transfer was not completed and that the old service was never canceled. I had to call them when I noticed my online account was not reflecting the new service address and they told me that to finalize a transfer I HAD to agree to pay all accrued costs on my old account. Absolutely RIDICULOUS since they failed to disconnect and also failed to inform me they had never disconnected the old service.
August 15, 2022
Miss Elon

Miss Elon

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5/5
Olivia is an amazing representative! She is full of knowledge & very helpful. It was a pleasure allowing her to assist me with my energy needs !!!
August 26, 2022

Shell Energy Retail Limited, commonly known as Shell Energy, was a retail electricity and gas provider in the United Kingdom. It became a notable entity in the energy sector by offering a range of energy solutions, including electricity, gas, and broadband services, primarily to residential customers. The company aimed to distinguish itself in the competitive energy market through a commitment to renewable energy sources and customer service excellence.

In its operational strategy, Shell Energy emphasized sustainability, promising that 100% of the electricity supplied to its customers was backed by renewable sources, such as wind, solar, and biomass. This approach aligned with the growing consumer demand for environmentally friendly energy options and the global transition towards greener energy sources.

Shell Energy also expanded its services to include broadband offerings, leveraging its infrastructure and customer base to provide internet services, further diversifying its product portfolio beyond traditional energy supply.

In a significant industry development, Shell Energy was acquired by Octopus Energy in December 2023. This acquisition marked a pivotal moment in the UK's energy sector, with Octopus Energy, known for its innovative approach to energy supply and customer service, integrating Shell Energy into its operations. The acquisition was seen as a strategic move to consolidate Octopus Energy's position in the market, expand its customer base, and enhance its capabilities in renewable energy and technology-driven services.

The transition of Shell Energy into the Octopus Energy fold represented a notable shift in the landscape of the UK energy market, potentially setting new benchmarks for service delivery, sustainability, and innovation in the sector.

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Our Research

Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.

How we rate providers

Plans and Rates: 

We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.

For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.

Customer Service:

We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.

Renewable Options:

The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.

PUC Rating:

The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.

For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.

GridHacker Rating:

The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.