We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Infuse energy has been my preferred provider for both my residence and my business. I have been very pleased with my rates and the customer service. I recently renewed with them again for 36 months and I could not be happier.
Infuse Energy is very good. They do a wonderful job of sending a daily and weekly electricity usage email. I would give 5 stars but, after a 3 month contract for my mom, they are going up significantly to renew, so unfortunately we are changing electric companies for my mom. Also, my 9 month electric contract is up in May 2019 and I am sure the rates will go up significantly and I will also have to change to another electric company.
So far so good. We just signed up today online for the True Blue Infusion 36 months. I was able to get all the information online and research for a few weeks before choosing Infuse. Before we signed up I called Infuse and talked to a CSR who was very nice, helpful and explained everything I needed to know. He answered all the questions I had as well. I will do an updated review after the first bill and again with the third bill to keep the review up to date.
This company has, in my opinion, has ALWAYS gone above and beyond their necessary duty of customer service exceeded my expectations beyond any company I have ever been an electric customer of. Whenever I've written them an email, they have probably gotten back with me. If I need to set up an extension or some sort of payment arrangement they have always helped me so I would never be without electricity. So I just thought I'd needed to share this on their review page, because if you are looking for an an inexpensive electric company with great customer service oh, and this is the one to go to! 👍😁🎉
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
