We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
I honestly do not understand the bad reviews. We've had them for a year now and just got my renewal offers and it's the best I can find for my size house. Never had any issues with lose of power or payments ect. I go online and pay every month. I do nor do auto pay bc my pay schedule is odd but they are nothing but helpful and honest that I have found.
DO NOT USE PULSE POWER! I should have read the reviews before signing on with them. I signed up, then read reviews and called and canceled with them 15 minutes after I signed up. After I cancelled, they continued to bill me over and over again. I signed up with a legit power company and then Pulse cancelled them on me and then turned my power off. I called them and cancelled more than three times and now they've sent my details over to a collection company. This company is a dishonest disaster. If I could give zero stars I would!
Customer service is intentionally untrained.
DO NOT DO BUSINESS WITH THIS COMPANY AS THEY WILL SCREW YOU FIRST CHANCE THEY GET!! Charging me $400.00, because we sold the house. Saying I didn't give proper proof of having moved to a different address or sufficient reason to cancel service. I gave Pulse Power proof of my electricity service (out of state), not once but twice because they didn't like the format the first time. Proof of new service in an area they don't provide service isn't a sufficient reason to terminate service with them?!? SERIOUSLY?!? No one to talk to but the customer service agents who answer my calls and tell me they agree with me that I shouldn't have to pay but they can't help me. I have to talk to a special person in a special department who I can never talk to. I never hear anything from them, just that I owe $400.00, because I didn't provide proper proof or a legitimate reason as to why I needed to disconnect service. I MOVED AWAY! THIS IS NOT REASON ENOUGH?!? I don't feel up to paying someone else's electric bill! DO NOT do business with this company as apparently being a long time customer and on time payments mean nothing and they will screw you any chance they get. Guess it's time to contact the PUC!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
