We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Went to transfer my service from them to another company. They processed my transfer as a moveout and my power was turned off before the transfer was completed. It's over 100 degrees here and I work from home. I was pretty much just told "sorry." I DO NOT RECOMMEND. If there was a lower than 1 star rating they would have received that from me.
Don’t even think about using power next. I canceled my service with them because I no longer live in an apartment. I had this fee of over 500 dollars being charged to me. I call them about it and I was told that if I sent proof of relocation, then the fee would be waived. I sent proof of relocation A WEEK before the due date for the fee. Not only did it not get waived, but I was charged at full price. I didn’t even pay for it on my own, it just automatically got taken out of my account even though I NEVER used autopay. I called them and demanded for a refund and basically all they said was “sorry there’s nothing we can do.” Oh and by the way, you have to wait like 2 hours for them to reach out to you whenever you call them. THIS COMPANY IS FULL OF LIARS AND THEY WILL SCREW YOU OVER. USE A DIFFERENT COMPANY.
Good rates but they are difficult to reach (I called 3 times, left messages, they call and put me on hold for > 45 minutes (said she was transferring me to supervisor but remained 'second caller in line > 45 minutes). Asked to know my social security or pay extra to confirm identity so they could tell me why I was getting additional bills when my contract was up. Poor communication, poor customer service, questionable business practices.
It’s takes more than 5 hrs to get customer service ,not really company
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
