We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
i like payless my advice if you leave home just turn off lights. why blame the company when you leaving all your lights on when you leave home its prepaid not monthly. you use what you burn. I've saved a lot of money with this company and its zero deposit. 5 stars from me
PLEASE BEWARE! This is my first time ever writing a review. But with this place I had to. This place is a compete SCAM! I’ve been getting charged 40 dollars every other day. For a small 1 bedroom apartment. I have only been with them only a week and a half and have Been charged 160 dollars already! I called 4 times to ask why and to cancel services and been hung up on each time. They they throw these fraud sales tactics at you to make the enrollment sound nice. But please don’t be Fooled. Stay far away from this place. Save your money and choose another power company
I feel this company is scamming people for the simple fact that I use the same amount of electricity since I first gotten the service nothing much has changed other than me trying to use less and less energy when I first got with this company I was pay from 3 to 5 dollars a day that lasted a few months no it’s 10 to 15 dollars a day bare minimum 8 than if you don’t pay no more than 75 dollars they will charge you a fee or sign up for auto pay yeah I’m definitely leaving this company soon
Completely a scam… they charge you damn near 4$ on top of what their already asking for the kilowatts… and that alone is $100 a month.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
