We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
I signed up with OnPoint Energy roughly 3 months ago; zero issues. They made the transfer from my previous provider seemless and simple. Service, pricing, and billing "On point"!!!!
Great company! Easy switch from my last provider and friendly customer service. Recommended to all of my friends and family.
Excellent Customer Service! I encountered a problem while attempting to make an online payment. Unfortunately, the call center couldn't offer immediate help. However, I decided to reach out to their customer service via email, and to my surprise, I received a prompt call back from their main office within minutes. Together, we identified and resolved the issue efficiently. I must commend their outstanding attitude and commitment to providing top-notch customer service. Kudos to them for a job well done!
If you’re not using OnPoint, you’re just wrong!!!!!! I truly can’t say enough about this amazing new company. Since switching to OnPoint I have had nothing but a pleasant and EASY experience. From their personalized customer service (Marguerite is awesome to work with) to setting up auto pay for my account, everything has been a seamless and EASY process. In this high paced world we live in, life is so busy and hectic, and to have a utility provider that I trust and makes my experience EASY is such a breath of fresh air. Im there to stay!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
