We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Octopus Energy might be a new name to Texans but the company has actually been around since 2016 in the United Kingdom. Octopus Energy is a renewable energy provider that has some interesting plans.
For example, their Intelligent Octopus plan requires the use of a smart thermostat. Why, you ask? This allows Octopus or Utility to adjust your home's thermostat settings when they need to relieve stress on the grid.
Some people might find this an invasion of their privacy, others might appreciate being able to do their part to help keep the grid stable.
Either way, Octopus Energy rates fluctuate daily. Most recently their rates have been on the higher side of the market. So if you are looking for a renewable energy plan you might want to check out other renewable energy providers like Rhythm or Green Mountain Energy before you decide on a plan.
Brittany was very helpful in helping me understand my solar electricity plan, and she is knowledgeable in ways to help reduce your energy costs.
Lizzeth was great at addressing my questions about billing. I have a great rate but the billing department has problems every month. Hopefully Lizzeth has solved my problem. Thanks
My first experience with Octopus Energy was excellent because of the great help I received from Brittany. She made a hard paperwork task easy. Thanks for the help and look forward working with everyone at Octopus Energy in the future .
Pathetic energy business. Your mistakes have made me have to changes in my finance that are not easy to make. I never had one problem nor issue with Brilliant Energy which yall bought out and since yall started its been every month "we apologize for the inconvenience etc". I have to make double.payments for your mistakes. I know yall won't read this and if yall do just simply say, what could we have done better....I was a loyal customer to brillant energy for 10+ years now this b.s. I wish there were no stars and cannot waitnto start looking else where for better energy power. I apologize for all those having to deal with these idiots.
Octopus Energy, a company with a presence in nine countries and a customer base exceeding 5 million, has recently extended its services to the United States. Octopus Energy is focused on facilitating access to affordable power as we move towards a cleaner energy future. Established in the United Kingdom in 2016, Octopus Energy has earned a global reputation for its advancements in energy technology and its commitment to delivering high-quality customer service.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
