We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Value Power is definitely the cheapest electric company that I've used. I used Energy Ogre to set it up the first time then when I renewed for year 2, I just renewed it myself. The website is easy to navigate and customer service responds back extremely quickly via email. I've never had an issue that wasn't solved. I had to cancel my services since I'm moving and that process was simple as well.
We experiences a glitch in our start up service. However, Kimberly in customer service was excellent. She handles the situation with confidence and rectified the problem very quickly!
I've had Value Power now for 3 months and I am very pleased with everything. The sign up was easy, they provided service on the date promised, and the bill is the most awesome part compared to my previous provider. Super easy, automatic draft of bill each month no surprises. They send me a weekly report by email showing usage which gives me an opportunity to estimate how much energy I'm going to be using each month before it's a surprise.
