We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Edith at Ranchero was so very helpful and even laughed at my stupid jokes. Signing up was a painless process and I am looking forward to the savings because right now the rates are awesome!
Friendly and easy
Very polite and professional
Quick easy set up on phone. Much quicker than most companies
Easy and informative enrollment with a kind representative that didn't mind helping or answering questions my many questions. So helpful. Thanks
They refuse to provision service unless you hand over your biometric data to a third party.
Excellent customer service! Laurie was very efficient, helpful and congenial. She resolved my problem quickly and patiently waited for me to test my login to be sure my issue was corrected.
Laurie was such a wonderful help with my payment issue!! She went above and beyond!
Unfortunately I am currently a customer of this electricity company and I would advise anyone not to ever use them because I had one bill that I could only pay half of it and the following week I paid the rest of it which was $256 but they still charge me over $100 or they're going to cut my electricity off so if you're late you're going to charge you extra shitty customer service . And charge way too much for electricity 18 cents per kilowatt is ridiculous.
I was with them until my rate increased; needless to say, I’m back!!!
Lynn was amazing! I called to transfer my current plan over to my new residence. She made the transfer extremely painless! Thank you for the great customer service!
Laurie was a great help
My bill was higher than expected and they helped by allowing me to switch to a different plan and they waived the cancellation fee and credited my account. I wasn’t expecting to be treated with such care. I really appreciate the entire team. They went above and beyond. Thank you for your help.
Very efficient and nice representative.
10/10 recommend Rancho Power!! 🙌🏼✨ Their team is seriously the best — genuine, helpful, and actually cares about getting you the best results. You can tell they’re real people who truly want to help, and the customer service is unmatched! 100% recommend! 💯❤️
Excellent!!! Great job
Great Service!
Signing up as a new customer was very simple and quick. The rep was very professional, friendly, and patient in answering my questions and ensuring everything was very clear. Thank you!
Great service and easy hook up
The call agent was very helpful and giving me great detail for my plan in a timely maker!
Fair pricing and excellent customer service from Laurie! Happy to be a customer of theirs
I’m going into my third year with them, and I couldn’t be happier with the service. They consistently provide excellent customer service, are professional, and are always easy to work with. I highly recommend them!
Laurie with Ranchero Power was amazing at answering all my questions and helping me get started with this company. I highly recommend her and her company>
Absolutely the worst electric company ever. I wouldn’t tell my worst enemy to use this company. They’re absolutely horrible
Very good so far
A very professional and polite agent was able to set up our electrical services very quickly and with clear explanations of the plan.
The lady that helped me sign up was wonderful and made it so easy.
Laurie was wonderful! She spent extra time with me to make sure everything was correct and went above and beyond to accommodate me!
Had a question about the TDU delivery charge on my bill. Lynn was able to answer to my satisfactionm
Very helpful and pleasant! Thank you
Thank you Laurie for a professional and courteous enrollment experience.
Laurie was very helpful and kind. She explained everything I need to know step-by-step.
A seamless transition + great customer service
Laurie, the agent, was very helpful and patient. So far, I am happy with the service.
This will be my first time getting new services with ranchero electricity. Process was smooth and fast.
They keep calling me, even though I've never lived in Texas. I'll be filing a TCPA complaint
Representative Lynn is the most qualified person and friendly to assist me with my bill ! Thank you again aloha
Candace was amazing. Immediately solved my problem & let me get back to my spot on the lake in North Carolina. Please give her a raise & don't let her get away.
The setup of a new account was easy and the customer service representative, Laurie was excellent and patient with me! I will definitely recommend
These people and there services suck
The price was very good and the customer service was excellent
I've dealt with many REPs (Retail Electric Providers) through the years, and these people are the best. Prices are fair and there are no surprise charges. The Early Cancellation Program enables a rate change / extension at your option on an interim basis without a fee.
Excellent customer service! Speaking with Brittany over the phone about renewing my service went seamlessly. Thank you!
A big SHOUT OUT to Ranchero Power's customer service. I needed assistance in signing up and each and every person I spoke to was helpful, patient and kind in handling my situation. It was so nice to get the problem resolved and I appreciated Zoe's professional handling of my sign up. I look forward to working with Ranchero.
Kristina is the best to work with at Ranchero Energy!
Very great company. Very managenable rates
Very Simple and easy process to apply and a very swift turnaround.
This company is great , just got signed up on the 18 month plan and she helped me through the whole process, she made it easy for me and was so helpful , my hat goes off to her , I encourage others to look at this company and possibly sign ip with them.
Very pleased with Ranchero power. Have been with them for 3 years on a great deal and called customer service today to inquire about a myriad of questions I had regarding my bill, their renewal offer and any options I might have. Kristina very patiently and professionally answered all my questions and guided me to a new plan that was better than the renewal offer they had emailed me a few weeks ago.
RANCHERO is the BEST in Texas! I've dealt with both TXU and Reliant and can definitely tell you they've lost their touch. I called Ranchero this afternoon when a colleague had told me about them at work. I was already thinking I was going to be speaking to a person who had minimal English speaking skills like I have with TXU and Reliant. So when calling I was really apprehensive about who would be talking to me on the other end of the phone. Almost to the point of hanging up after a long hold time, but after listening to my colleague preach how awesome the service was, I thought of the reference, "Good things come to those who wait.", and I am forever happy that I did. I spoke to a woman named Sam. This woman was very friendly, understanding, articulate, and she spoke really good English, not Spainglish, not Englibushboogie, but good clear English and was so professional it amazed the hell out of me. I could clearly understand her and she could clearly understand me. She was very on point discussing the plans. She didn't miss a beat with me and she took her time to make sure I understood EVERYTHING. Not trying to seal the deal with disappointment later, this woman just by being polite was winning me over. But that's not what did it. She really put me first, told me everything I needed to know right to the letter. I haven't been this at ease ever with anyone on the phone before with those other providers. She really should be training others to be just like her! She had me sold and signed within minutes and I am so satisfied with everything she brought to the table. I normally don't compliment, but this woman will have compliments for life with the way she handles business. Thank you Sam! You really outdid yourself. I commend you on your service and to the executivesat Ranchero......don't you ever let her loose! She's going to have your job one day because with a professional like her, nothing could ever go wrong. I've never been so ecstatic about electricity. She taught me a thing or two while on the phone about what, and now I understand how billing works too! So if you're looking for eclectic electricity and superior customer service, call Ranchero today! If a woman named Sam talks to you, get ready to be taken care of from beginning to end. Thank you Sam. Thank you Ranchero! P.S. (They are super cheap and affordable!) I'm not their spokesperson, but I'll play one on T.V. anytime for these folks.
I had to set up multiple accounts for a client and they made the process seamless. Definitely recommend.
Always a wonderful experience with the customer service. Wait times are never long when i call in and any issue or concerns are always handled in that same phone call. It seems rachero takes pride in their customer service and their agents reflect that. Im very pleased with my service provided, great rates and a wonderful customer service team. I will definitely continue to stay loyal to ranchero.
I had a small ID glitch on my end during enrollment and ended up calling customer service. I spoke with two different representatives — Aurelia and Kandance — and both were absolutely amazing. Their politeness, kindness, and genuine willingness to help was impeccable. They not only made sure my enrollment was corrected and pushed through, but they did it with such a positive and upbeat attitude that it honestly surprised me (in the best way!). Experiences like this feel rare these days, and I truly appreciate the outstanding service I received.
If you use this company, please check if you have mysterious walmart.com charges on your credit card that you did not authorize. For the last 3 months I've had a single fraud charge on 3 different payment methods as I have had to get a new credit card with each fraud claim. I signed with Ranchero Power at the end of May. The only business who had my credit card information in all 3 fraud incidents was Rancher Power and their parent company Southern Federal Power. I wouldn't expect misuse of my personal information with a large company like this but like I said after 3 fraud claims, 3 new credit cards, over the last 3 months, all signs are pointing towards this company. I switched serviced and hoping to get rid of the crook(s) who keeps misusing my information for their own gain!
Easy online enrollment , very professional staff too.
You better think twice before signing up because they love to add LATE FEES. So my credit card got compromised and had to cancel and receive a new one (nothing to do with Ranchero). With busy lives we all forget to change the credit card on file when our cc change. Well Ranchero is super fast to tackle on close to $30 in late fees... just 1 day late because my credit card on file declined. As soon as I got the email that it declined I updated and posted payment with another card. I had to call to dispute late fees... they could only remove 1 because blah blah... They removed both because I had never been late and I've been with them 6 months now (soon to be cancelling them). I asked if I could set auto payment so it can be paid earlier that the due date. They said ABSOLUTELY NOT POSSIBLE... because they love charging late fees. Thats some bull crap if you ask me. I'm switching providers soon. 14 days letter... i got a pink letter... checked my account and its a zero balance... Dumb folks at Ranchero!
Kristina was quick and efficient and had my issue resolved in 5 minutes!
I had a great experience signing up with Ranchero Power. I had a question so I called their customer service number and spoke with Kristine. Sbe was awesome and helped by answering my question and made an update to my account for me while I was on the phone with her. The rates are better than other providers and this Texas based company earned my business. Thank you!
HIGHLY DO NOT RECOMMEND. Currently looking for a new service provider because I never did my research when signing up with Ranchero power in the first place. They are the worst. I would give it 0 stars if that was an option. They are overpriced and only offer “payment plans” to assist when you DON’T have the money to pay and ask for an extension to the following week when you get paid. Oh and get this, I am not an “authorized” user on the account so they can’t set up a payment plan with me, I would have to ask my husband to add me to the account just so they can release “numbers” (invoice amount details), my husband would still have to be physically on the phone to “approve” the plan. He works all day long and doesn’t have time to call, hence why I am calling. We should have taken our behinds elsewhere a long time ago. What a waste of money and time. When we set up the payment plan we also can’t pay over the phone we have to go to a cash lending place to pay while we both work full time and barely have the time or funds. Rant done. AGAIN/HIGHLY DO NOT RECOMMEND.
They take the time to answer questions and guide you through the entire activation process very kindly.
I'm giving four stars for the ease of signing up online . Quick and easy verification. I liked what i saw in comparison to the big name companies rates . I was recommended to Ranchero by a family member. It was time to switch after my business didn't matter enough to my current co. to keep us. I'll come back with the fifth star after a couple of bills if It all works out well with my new fixed rate plan.
Great customer service!
Great and easy customer service, fair prices
The customer service is amazing and every representative is professional. And they enjoy helping their customers.
I had this energy company I like it alot but the only thing I wish they would help out w people that don't have ID or that they have expired ID or no ID put do have a social security # they are very friendly and helpful
Orilia Pina was absolutely professional, helpful and kind. In today’s world a welcome interaction. Thank you and keep up the great work and Ranchero Power continue utilizing quality customer service.
Persona did not work on my webcam
My light bill has sky rocketed in just one month and they say we have used over than a month ago our temperature stays the same through our the year funny how I was in the 200 amounts till summer hit now it's doubled and I still use the same electricity
Lynn was amazing to deal with! So kind, understanding and even called me back after she researched my question a bit more after our initial call. She was concerned that I wasn't fully satisfied with her answer so she researched it more and called me back to make sure I was made fully aware of what I was asking about. This company truly does care about their customers and having that on the retail side of the energy industry is unheard of these days. It is such a cut-throat market, most companies do not care. BUT LYNN DID and I am going to assume that goes for the rest of the company as well! Thank you Lynn and Thank you Ranchero Power!
Karla was extremely helpful and pleasant on the phone while enrolling with Ranchero Power.
Kristina was very helpful and prompt
I did not set my account correctly for May 1st customer service was excellent. It would be nice if I would have gotten an additional email when I set up the original acct.
My rep was very patient and Texas friendly service all the way through! She was knowledgeable about the plans and was honest about a plan i had signed up for, that i was not aware of how the discount worked. I was able to change a more appropriate plan suitable for my needs. I was very grateful!
The agent Karla was very helpful. She made the process very easy. I’m thankful for her!
Ranchero Power has been wonderful to work with anytime I have a need to call them. I've spoken with Kenna several times and she is very helpful and kind. I found Ranchero Power through Energy Ogre; otherwise, I probably wouldn't have ever heard of them. I'm glad to have had the pleasure of having them as my electric provider. I highly recommend them based on their customer service alone!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
