We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Cirro Energy has established itself as a reliable player in the Texas energy market, showcasing strong performance across several areas. They excel in their Plans and Rates, having earned a perfect score, which signifies competitive pricing and attractive offerings. Their Renewable Plans are also noteworthy, scoring well and reflecting a significant commitment to sustainable energy sources.
Customer service at Cirro Energy is rated positively, though there's slight room for improvement to reach the highest mark. In regulatory terms, as indicated by the PUC Rating, Cirro Energy performs commendably, suggesting they meet industry standards effectively. The high GridHacker Rating further solidifies their reputation as a top-tier energy provider.
Overall, Cirro Energy appears to be a solid choice for consumers, combining fair pricing, a good selection of renewable options, and reliable service. Their consistent ratings suggest they are a stable and dependable provider in the energy sector.
I’ve had lower electric costs than I’ve had with other company
Brittany helped me with all my questions and concerns. She was great
I love this energy company
I have refured you to other people. When I do call Cirro I am treated very well.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
