We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Atlantex Power is new to Texas — October 2024 — and that fact should shape how you read everything else about them.
The parent company isn't new. Atlantic Energy has been operating in other deregulated states since 2012, which means Atlantex arrives with real operational experience rather than starting cold. Their complaint record so far reflects that: roughly 54 PUC complaints over a trailing twelve months as of July 2026, comfortably below the industry average near 120.
What's genuinely useful in their lineup is the free nights and weekends product and the 90-day satisfaction guarantee, which is longer than most and makes trying them close to risk-free. Their renewable options are branded Luminous Green.
The area to watch is service maturity. Independent scoring puts their customer service and billing clarity in the mid-40s out of 100, and customer sentiment sits neutral rather than positive. On a provider still in its first two years, that reads as a young operation finding its footing rather than a structural problem — but it's the part of their record we'd expect to improve before we'd rate them higher.
One thing to know: Atlantex and AE Texas are the same company. Don't treat them as two options.
Atlantex Power entered the Texas market in October 2024 as the residential brand of Atlantic Energy Texas, LLC. The parent company, Atlantic Energy, has operated across roughly eleven states since 2012. Atlantex and AE Texas are two trade names of the same legal entity, operating under a single REP certificate.
Atlantex serves CenterPoint, Oncor, AEP Texas, Texas-New Mexico Power, and Lubbock Power & Light territories. Plans run fixed-rate from 12 to 36 months and include free nights or weekends options and Luminous Green renewable products. New customers get a 90-day satisfaction guarantee. PUC certificate #10335, verified July 2026.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
