We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
AE Texas does one thing that deserves more credit than it gets: their plans are actually fixed.
Most of what gets sold as a "fixed rate" in Texas is a bill-credit product where the advertised number only materializes if your monthly usage lands in a specific window. AE Texas builds around True Fixed pricing instead, which means the rate on the label is the rate you pay whether you use 600 kWh or 2,000. If you've ever been surprised by a bill that didn't match the plan you signed, that difference is the whole ballgame.
Their non-recurring fees are also among the lowest in the market. If you end up needing a disconnection and reconnection, AE Texas charges materially less than most Texas REPs for the administrative work.
On the corporate side: AE Texas sits under Atlantic Energy, the same parent behind Atlantex Power, and the two share a REP certificate. For most Texas shoppers, AE Texas is the brand you'll actually run into — Atlantex is the newer label. Just don't treat them as two independent providers when you're comparing.
Where AE Texas falls short is service. Our customer service rating sits at 1 of 5, and independent scoring places them in the bottom half of the Texas field despite the strong plan structure. Transparent pricing doesn't help much if support is poor when you need it.
AE Texas is the retail electricity brand most Texas customers will encounter from Atlantic Energy. The parent company also operates Atlantex Power, and both brands run on a single REP certificate held by Atlantic Energy Texas, LLC — but AE Texas is the name with the longer Texas presence and the broader customer base.
AE Texas focuses on True Fixed plans, where the advertised rate applies across usage levels rather than depending on bill-credit thresholds, and publishes correspondingly straightforward Electricity Facts Labels. The company has grown partly through acquisition, including taking on customer accounts previously served by Summer Energy.
The brand is noted for unusually low non-recurring fees, particularly disconnection and reconnection charges. PUC certificate #10335, verified July 2026.
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Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
AE Texas and Atlantex Energy are registered with the PUCT with license #10335.
