We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Rate was changed without us locking in new rate. Was able to work with Alex to lock in a new rate and receive a credit for the month charged at a higher rate. Appreciate it being worked through.
Alex was the person I spoke to over the phone. He was so very helpful and answered all of my questions! I appreciate that he took the time to explain everything in detail and left me with no unanswered questions. Alex is great!
I called to cuss them out for the spike in my Energy bill and the no knowledge of having 2 parties for my energy consumption; After explaining the reason for separate company and i now know in asking for a budget as i did (paying same p/mo, no matter the time of year) through Meted, actually means they sign you up with a separate energy company for cheaper kilowatts, you must keep your contract active. Alex was patient, empathetic and resolved any future issues. Thank you.
Had pleasure speaking with Chelsea, I hope i spelled that correctly. She was extremely professional, helpful and knowledgeable. Getting with customer service is always a nightmare but she made my experience great and solved all my issues.
I reached out to your company regarding a bill and why it rose almost 240 dollars from the month prior. I spoke with Alex who helped me understand that my contract expired. He updated all my contact information and added my email and phone numbers so I wouldn't fall into the same situation again and be able to renew before my contract would expire. Top notch help from everyone. Greatly appreciate the friendly help and service today!
