We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
The customer service is horrible. I try to set up a resident account and business account, the lady just kept me on hold for a long period of time. The customer service is horrible. I wouldn't never recommended this company.
Been a business customer for well over 5+ years. Unfortunately even though we have not had a problem with the service itself, if they do not receive you payment on the due date or before, you receive disconnect notice the very next day. This is the ONLY company that would rather alienate a customer than allow a few days grace for mail delivery! Will not renew contract.
Great company, low price. I'm very happy to be a customer with them since 2015. After I switched to Texpo, I save about $50-80 per month. My bill was easily exceed $300 during summer before I switch to them, now it's never close to it. it's also very convenient to pay online and check the history on their website.
Always have the lowest rates for electric. Always one step ahead with helping you out.I can text or call my sales rep Zach, and he always answers/responds to my calls or texts. Happy with our service almost 7 years.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
