We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
DO NOT CHOOSE TEXPO. I had Texpo for a little over a year. I had my service on auto pay. Inexplicably, they stopped taking my payments. I didn't realize it because I always had it on auto pay. 2 months later, they cut my power. I call them over and over during business hours and can't get ahold of them. I go online and it says my balance is $0 and it won't let me pay them anything. DO NOT CHOOSE TEXPO.
I switched to this company after receiving an email survey from the city. I lived in saying they would do a survey to see if I could save on my electric bill. After being with TXU Energy for more than 12 years I switch to this company. The first few bills weren’t anything out of the norm. But after three months, they got huge with no explanation. And then I got two big bills in August almost $780 worth of bills. and then they sold my account to another company. When I called them, they said we no longer have your account those or just your final bills in August. I never received a bill or information about the new provider. Mid September I got a past due bill from discount power for $360. This was 20 days into September. I contacted customer service for an explanation of my service and power usage and bill information. And they said that was for August. I explained I paid the other company this company in August more than $700. How my owing you for August? The representative had no explanation only information he said was, I could cancel I hung up and literally went to text you immediately. This company is crooked. Not legit starts off normal and will hike your prices up with all these fees at the end when they sell your service to another provider, which is equally as crooked. Stick with a legitimate company like TX, you energy.
I regret signing up with this horrible company please save your time and money and go with someone else
Stop sending phishing messages I am not a customer nor need your services
I have been with this company for way too long, their customer service is horrific at best. Among this highly competitive arena of energy providers, if you want one that appreciates you as a customer...stay clear of Texpo Energy!
We moved to Texas a little over a year ago and was referred to Texpo by a friend. The representative we originally spoke with was at first very friendly and accommodating to our family's needs. This summer we were out of town for several weeks and shut everything off before we left. The times we were home, we were extra careful to minimize our power usage (to the point where we didn't even turn on lights most days and set our AC to almost 80 degrees.) Our power bills were no less than just under $500 a month. I tried to call the company and set up a temporary payment arrangement for a couple months, due to not being able to afford such a high bill. Customer service refused to work with us, so we ended up cancelling our contract with Texpo, fulling expecting to pay the remaining balance. We received an email and a text from ZACH (the same rep that originally helped us) shortly after, about our outstanding bill. I contacted him promptly and told him that we had gone with a different power company and wanted to set up a payment arrangement so we could pay for the power we used. It was very obvious he was mad because during the course of our conversation, he repeatedly cut me off mid-sentence and even used foul language several times, which included the F-bomb. He also said several times that he thinks "It sucks that Texpo is now going to be out money." We still intend to pay for our outstanding balance because that's the fair thing to do. However, I would highly discourage anyone from going with or switching to Texpo for their power needs. Power bills are excruciatingly high, and I was absolutely appalled by the customer service and the conversation that had taken place with ZACH and I. Hopefully, someone higher up in his company will see this review and reprimand him for speaking to a customer and woman in the manner he did.
Avoid this electric company! Been with them two months and my bills have been messed up twice. Its almost impossible to get someone on the phone, can take an hour. Then, they cant get you an answer, say they'll call back. Paid my bill the day before it was due, but they cant find payment, send email about disconnecting my electric. Sent email too, never heard back that way either...
These people also do business as Southwest Power and Light. DO NOT USE. Seven months after I had a disconnection, they sent me a letter saying I had to deposit $600.00 with them, even though they always get their money every month. Such a pretense. Greedy liars. Unamericans.
Been trying to reach someone by phone for over an hour about my bill....still waiting. Update - someone finally answered, said the person I need to speak to is not available... wow. Guess I'll try the email approach.
Had a contract with them and they NEVER informed me about changes. Went from all time summer high of 450 to 1495!!! After we went to energy ogre they conveniently sent me an email about my contract ending. Very very shady operation. Be Aware!!! To the response below I call bs! So nice job trying to cover a bad operation
this is just 2nd month with this texpo energy. i never used 2100 kwh in my life even bigger home. now i am in small home and got billed for 2510 kwh for last month. better to switch on previous energy. at least they never charge over than real kwh.
My contract ended in June, and I didn’t renew. Now I’m having a bill for $946 dollars for a 2046kw. I will never renew contract with them again.
Horrible customer service. Horrible rates. If I could give 0 stars I would. Literally get any other provider and you'll be better off.
My experience was excellent, the representative Belinda was very helpful and was very patient with assisting me with my online account . I definitely recommend this company great excellent customer service!!
Really expensive and not accommodating . I got them when I was first considering moving to Texas. Things happened with my complex and I never moved in and they still wanted me to pay the cancellation fee even though I NEVER lived in the complex and didn’t need energy in Texas anymore.
PLEASE DO NOT SIGN UP WITH THIS COMPANY!!! They happen to be the worst company I have EVER signed up with!!! You definitely need to read the fine print. I actually did read before signing up! I know I wouldn't have signed up for this if I had known the terms that I have now! I believe the contract was altered and there is NOTHING I can do about it because I can't prove it! So please stay away from this company unless you like paying high rates! I thought I was actually in good hands with low rates! WRONG! The highest EVER! I am NOT looking forward to the Summer months with this company! I fear the damage this will cause this entire year I have with TEXPO Energy!
Lowest rates I can find. Professional and never have a billing issue. Been using them for over 5 years on two residential properties.
Don't go with this company. It is fraud.They have lot of hidden fees. ************* The company replied that all fees are in Fact label. These hidden fees were not added in the EFL.
I have been at Texpo Energy customer for the past year and my contract comes up for renewal on July 1st. I called Texpo Energy and was greeted by a phone representative by the name of Ciara.Ciara was extremely professional , courteous and patient with all of my questions and took her time in trying to find the best plan available to me. Ciara recommended an 18-month plan that was even cheaper than the 12 month plan I had originally signed up for. Thank you Ciara for the savings, for the great customer experience and for making this process very easy! 5 stars .. EARNED AND WELL DESERVED!
Horrible company that did not switch us in the given time, then sent a notice that the plan was expiring so I switched to another company and they are now trying to charge me a $175 early fee. Stay far away from these fraudulent people
We have been with Tepco for a little over 6 months including the period of the deep freeze and power outages. Yes we had the rolling power outages but that was the fault of the Grid and the Generating companies. Our service with Tepco, on a Fixed price contract, has been excellent the invoices are clear and easy to read with plenty of time to pay. Our February bill after the sub-zero weather, when many were complaining, actually went down from our January bill.
Customer service is horrible and they keep changing my start date
WORST...PLEASE DONT FALL FOR THE TRAP.... SHOWS LESS RATE..... BUT BILLS ARE HUGE.....
We have been Texpo customers for about 10 years. Their customer service is top notch and their prices are always low. They have stuck with us throuh multiple house moves and the transfer process is easy as well!
HORRIBLE COMPANY. DO NOT SIGN UP! I attempted to enroll with this company and despite having a credit score over 700+ they still demanded that I pay a deposit of $250. After I rescinded my service within 3 federal business days $90 for electricity that I never asked for and should have never received! If these are the type of headaches and financial strongarming that you want to deal with, by all means use this company!
completely waste....
over 5 years. Very friendly and helpful. Great customer service both on the phone and in chat. Texpo Energy has been efficient at taking care of my electricity needs!
Their rates are always one of the lowest and the customer service is spot on. I find their new website to be very user friendly. Been with Texpo for years now.
Great company, low price. I'm very happy to be a customer with them since 2015. After I switched to Texpo, I save about $50-80 per month. My bill was easily exceed $300 during summer before I switch to them, now it's never close to it. it's also very convenient to pay online and check the history on their website.
I have been with Texpo for over 3 years. I have received the best value for Electricity and great customer service. Strongly recommend it!
Been a business customer for well over 5+ years. Unfortunately even though we have not had a problem with the service itself, if they do not receive you payment on the due date or before, you receive disconnect notice the very next day. This is the ONLY company that would rather alienate a customer than allow a few days grace for mail delivery! Will not renew contract.
Always have the lowest rates for electric. Always one step ahead with helping you out.I can text or call my sales rep Zach, and he always answers/responds to my calls or texts. Happy with our service almost 7 years.
The customer service is horrible. I try to set up a resident account and business account, the lady just kept me on hold for a long period of time. The customer service is horrible. I wouldn't never recommended this company.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
