We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
WHAT TO SAY….UMM THEY NEVER ANSWER THEIR PHONE…ELECTRIC BILL IS TO HIGH TO BE LIVING IN A 2 BEDROOM APARTMENT..CUSTOMER SERVICE IS HORRIBLE..ZERO STARS FOR THEM…TRYING TO FIND A WAY TO GET FAR AWAY FROM SUMMER ENERGY AS POSSIBLE.
Poor book keeping, I pay ETF from my bank and for 2 months now I get disconnect email for non payment. Here we go again with phone calls and time I'll not get back in my life.
Summer Energy is the worst energy company in Texas. Never make a service contract with these scammers. I have been a customer for more than 5 years, and I have received a bill for $723, because my service was "out of contract" I never received a notification, neither calls nor email, alerting me about this. Although I wanted to renew via online to avoid these abusive charges, the page never works, I tried to call and for 4 days I was on hold for more than 40 minutes without any response, when I finally contacted an operator he told me that I must pay this charge , and also that the renewal of the service would increase the rate. How do they intend to attract new clients, or contract renewals, charging these abusive amounts to clients and also increasing rates with each renewal. They are the worst! Terrible company, scammers and abusers, worse rates and worse service!
Worst light Company, if i could give them 0 star, i would do it, i have been them for 2 consecutive contracts, over 4 years, the last one wasn't renew and they use high variable rates and charge me up to $1070.00 for 10 days, i called and see how to solve they were so meant because they make their money on variable rates. i had to switch company and between that week they billed me for another $1012.00 totalling a bill of $2082.00 and called them for payment plan but didn't want to do it. i just paid the $2082.00 because i am aware of my good credit and didn't want to give them the audacity to destroy it. All businesses, stay away from Summer Energy , would never recommend it, worst Electrical company.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
