We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Less than a month with the company, I received a bill for 5 days of service, they charged a late fee because I wasn't able to set up an account due to them giving me a default account password without any notification. They also charge you a 3.99 payment fee to pay your bill online, regardless if you use a credit card or bank account. The only way to wave that 3.99 is if you sign up for autopay. This is on top of $15 worth of additional fees. Pretty much the spirit airlines of power companies. I already can't stand this company. DONT SIGN UP
The WORST company, my bills have been $400 plus and they couldn't explain why the bills have been that high. I was with Discount Power before - going back to them! DO NOT GO WITH THIS COMPANY. They are now called AM Trust
Trying to collect money once my account closed months later after they sold.
I’ve been with no power for 4 days they have not been able to fix the problem. All I get from them is “we send the report”
Extremely unprofessional and hostile employees calling commercial companies for unsolicited services.
This place is the worst. I have been emailing them for a month now to get our contract. They want us to renew the contract but won’t send the current one.
Very unprofessional call center. After 2 minutes after they called me the representative continued to pretend I wasn’t there and continue to talk to you as coworkers and laugh. When he finally acknowledged, I was on the phone he asked we are looking for the one in charge of the electric bill. Unfortunately, this is not an easy answer for I pay the electric bill, but my mother is in charge of the electric bill so I said I don’t know how to answer that and he automatically hung up on me without telling me who the Company was nor why he was asking me for the electric bill. Very unprofessional and I would not recommend this company to anyone.
Summer is the worst company period, We done business with them for 5 years and the contract expired, We didnt know it because they said they sent email to previous owner who had been dead for nearly five years. Our bill went from 1400.00 a month to nearly five thousand and it was on auto debit. They said they could,nt do any thing about it. They said if we renewed our contract they would pro rate it, We just got our bill and it was over 5000.00. They said again nothing we can do it will be cheaper next month. They are nothing but crooks and should be some way of shutting them down.
I renewed my commercial service with them from april 2024 and my bill got doubled ever since with increase of 0.30 cents kwh. I regret it ever since never take this service they will rip you off. Before i renewed i was getting around $250-$280 per month now i am paying around $400-$450 per month. I am not surprised at all by these 1 star reviews about them they deserve it.
Horrible Customer Service and rates are ridiculous. I experienced the same as so many others. I went off contract 1 month and they charged me 30cents per KW and constant sending disconnection notices when bill is PAID. So disappointing. I will not use them ever AGAIN!!!
Would give half a star if I could... Reading some of the reviews, mt 77 yr old mother was one who was never told that her account was sold to Discount Power. Her residential broker did not even know until she called him to make sure it was legitimate. This company has been struggling to tread water for over a year and they will drain you for as much as they can to help keep them afloat. I have a friend with a restaurant who accidentally went off contract and they charged him 30 cents/kwh for an entire month! He freaked out and switched away as fast as he could. He then asked if they could adjust the charge to something more reasonable and they basically told him to go pound sand and deal with it. Then... asking for proof that the excessive charge was reasonable and legitimate, they ignored him. Other providers will post their "off-contract" rates so customers are fully aware... but not Summer. They are crooks. Almost all other providers charge HALF of what Summer charges you. Avoid this company like the plague... They forget that they work for you... not the other way around. They are completely unreasonable, unprofessional and are criminals hiding behind a legal team.
when The Day arrives, this company will receive the Mao Special.
TERRIBLE electricity company!! Stay far away and be prepared for double charges they will not do anything about!!
I've had summer energy sense of August of 2023 my electric bill would come in towards the end of the month it was due on the 26th of January 2024 of 90.73 so I was assessed a late fee of about $10 so on the 29th of January 29 2024 I paid 94.68 I asked if they could put the $4.25 late fee on my next bill which was fine and they did put the 4.25 on the bill for Feb 26 2024 and that was done correctly.and I gave them permission one time payment on my credit card for $94.68 on January 29 2024 on february the 26th 2024 I got another bill for $125.24 which had the late fee as I requested for the $4.25 put on that bill which is fine and I only ran the electric on 60 I thought that bill was rather high so I gave them a check for a partial payment they cashed the $40 payment on february 12th 2024 then I sent the rest of the money which was $85.24 and they cashed my check for that on feb 27 2024 so I haven't got my electric bill in until they send it to me when I get my electric bill if I see that it seems really high since we only had a very little cold spell and I still kept it on 60 for a one-bedroom apartment there's no way it could be that high unless the delivery fee of the electric has gone up, it's March 4th 2024 when I receive my electric bill for March and if it seems very high or it seems a good price I will give a better higher rating as of now I'm giving summer energy a one-star rating march 4 2024✝️🇺🇲 March 4 2024 12:49 noon I've decided to give summer energy a three-star review and if I am satisfied with the amount of the bill in March I will give a higher review feb 4 2024 3:47 pm ✝️🇺🇸
By far the worst electric company I have ever used. My bill says "do not pay" because auto pay is set up, confirmed with an agent on the phone it was set up and the payment did not go through on the due date. I was told it is not set up and I needed to pay a $3.99 processing fee because they are upgrading their system. What a joke. Immediately switching my service.
This energy company is not good 🥲
I put an initial review on the services provided about a week ago (see below). They informed me that they changed their systems which caused the error and promised me that it would never happen again. They also begged me to delete the 1-star review. Then they provide the generic response. HOWEVER, today I got the exact same message for our other business location - despite the fact that they told me that my accounts were in good shape and that this situation would never happen again. As I said before, use anyone else other than Summer Energy. ORIGINAL TEXT I have two business accounts with Summer Energy. I received via email the other day a disconnection notice despite the fact that I have both accounts on AutoPay. I called and talked to customer service and the guy was nice and informed me that the message was sent in error because "they were transitioning to a new system". He assured me that everything was all good. Today, I received a call from customer service that stated my account was past due and subject to disconnection. I informed him of my conversation a few days ago. He could see the the log of my call but they still haven't fixed the account. I was forced to go through extra steps and spend time out of my day to fix their problem / mistake. This is not the first time something like this has happened. A few months ago I got about 5 phone calls within a short period of time stating that my account was past due and subject to immediate disconnection so I stepped out of a meeting to take one of the calls. Their reason was the same as what happened today - they were changing their system. I would suggest to everyone to choose another Retail Electric Provider (REP). Summer Energy isn't worth the poor customer service and hassle using them as a provider.
By far the worst energy company I have dealt with. After my contract with Summer Energy ended, my electricity rate skyrocketed to $0.30 per kWh, significantly raising my bills. Attempts to resolve issue with my bill were unsuccessful, they stated nothing could be done to adjust the bill. This lack of support and transparency from Summer Energy post-contract is concerning. Customers should be wary of potential rate hikes and the company's apparent indifference towards addressing such issues.
Zero stars 👎 it's always something with the bill . Horrible!! I wish I didn't renew !!
Terrible customer service, if your bill is late by one day they send you a dissconect notice. Their rates are terrible. Stay away from this energy provider.
If I could do zero stars... I would. I've been homeowner for 40 years. Worst utility company I've ever dealt with. Customer Service is hard to reach, unreal wait times, untrained staff. Accounting - there is a ridiculous delay from when funds get in their hands to when they post that I've NEVER had with any other company if you pay via bank check vs their online portal. I switched to Summer Energy due to their rates at the time. I am baling as soon as the contract is up. Update: they must have a bot who responds to these negative reviews by giving a number to call... Because Ive already called....
Horrible service charging unnecessarily. Customer service never gets connected. THOUGH AFTER PAYING TO DISCONECT THEY STILL CHARGE HUGE AMOUNT. I WISH SOME ACTION IS TAKEN ON THIS COMPANY'S FRUAD.
Worst light Company, if i could give them 0 star, i would do it, i have been them for 2 consecutive contracts, over 4 years, the last one wasn't renew and they use high variable rates and charge me up to $1070.00 for 10 days, i called and see how to solve they were so meant because they make their money on variable rates. i had to switch company and between that week they billed me for another $1012.00 totalling a bill of $2082.00 and called them for payment plan but didn't want to do it. i just paid the $2082.00 because i am aware of my good credit and didn't want to give them the audacity to destroy it. All businesses, stay away from Summer Energy , would never recommend it, worst Electrical company.
I am super tired of the unprofessional manners at this company. I’ve transferred my apartment unit, and they created a new account number for it, which is fine. However I had credits in my previous account. I adored them to transfer my credits from old account to new account, and they said, “sure”. Guess what? They didn’t, and they continued to charge me late fees. Folks, if you don’t want to do forensic accounting in your villa, and spend hours to find the issue and do their job, then don’t pick this company.
WHAT TO SAY….UMM THEY NEVER ANSWER THEIR PHONE…ELECTRIC BILL IS TO HIGH TO BE LIVING IN A 2 BEDROOM APARTMENT..CUSTOMER SERVICE IS HORRIBLE..ZERO STARS FOR THEM…TRYING TO FIND A WAY TO GET FAR AWAY FROM SUMMER ENERGY AS POSSIBLE.
Summer Energy is the worst energy company in Texas. Never make a service contract with these scammers. I have been a customer for more than 5 years, and I have received a bill for $723, because my service was "out of contract" I never received a notification, neither calls nor email, alerting me about this. Although I wanted to renew via online to avoid these abusive charges, the page never works, I tried to call and for 4 days I was on hold for more than 40 minutes without any response, when I finally contacted an operator he told me that I must pay this charge , and also that the renewal of the service would increase the rate. How do they intend to attract new clients, or contract renewals, charging these abusive amounts to clients and also increasing rates with each renewal. They are the worst! Terrible company, scammers and abusers, worse rates and worse service!
Poor book keeping, I pay ETF from my bank and for 2 months now I get disconnect email for non payment. Here we go again with phone calls and time I'll not get back in my life.
"DO NOT USE THIS COMPANY" Some way some how they will get you. Google should start using minus stars.
Worse company out there. I had one month that my contract ended and was out of the country, came back to a $1450 bill. I spoke to a manager and they said nothing could be done but said I can make payments of at least $100 a month. I agreed to pay $200 a month. I started getting emails and calls from the accounting department. Now they wanted 3 payment and for me to pay over $400 per month. I explained what the manager told me and they said they would report me to the credit burrow. I guess they don’t want to get paid. Worse service I would not recommend it to anyone.
hilariously pathetic company. slimiest business tactics i’ve ever seen. chooses to stay quiet about contracts ending on 1 bedroom apartments and charging $300+ a month for their terrible electricity. then ignores your calls and puts you on hold for hours. just go with another terrible overpriced texas sized dump of a company, maybe you’ll find a slightly less bad one
Somehow this company got our information and tried to switch us from our provider. We did not approve this. We did not want this and will not be switching to them. This is ridiculous.
Need an option for zero stars. If you're thinking about switching services over to this company, do yourself a favor and try calling in to get any kind of service. I made the mistake of trying to switch my energy services to this company due to their low rates at the time. Fast forward several weeks, I find out that they never switched my services over like they were supposed to. The funny part is that I had actually waited on hold for 1+ hours to speak with a rep to get my services switched over. Luckily, no payment information was provided. On one hand, I feel like I dodged a bullet by being able to get away from this company, but on the other hand I'm now expecting a large energy bill from my current provider. Consider this a sign and move on without this company.
I am currently with another utility company BUT yesterday I was informed that my service was terminated BECAUSE Summer Energy had my service transferred to them! I've NEVER heard of Summer Energy!!!! Come to find out they did this to all the residents in my community I live in!!!! So beware!!!!!!!
If I could give a negative 5 stars I would. I am completely disgusted by Summer Energy and their business tactics. I am a home owner in Manvel, TX and it was brought to my attention yesterday that a scam was going on with this company where they received or STOLE everyone’s information and made an UNAUTHORIZED switch with our electric providers to their own. My neighborhood is filled with elderly home owners and families and we all spent the day in uproar over this scam. I don’t know how Summer Energy could have thought that it was ok to STEAL our information like they did but I would be very cautious if you are a customer with them and if you are looking for an energy provider, DO NOT USE SUMMER ENERGY! They are thieves and there’s no telling what else they would do to you as a customer. Please take heed!
I have been on hold for over an hour. Checked other reviews on this company. They are BAD NEWS I will not sign up and glad i found this out before i did.
Bad experience. Can't renew online. They charge you extra and when you wanna get out of contract they ask for 40-50k for contract annulment
Never had service with this company but received a notice from my provider this morning that I had cancelled my service with them and they would be cutting off my services the next day . I spend over 30 minutes on the phone with my provider to get this cleared up and to place a flag on my account not to switch my service to another provider unless they speak to me personally. Later this morning I received a text from our community manager that several people in our gated community had received the same text message . The company that the services were to be switched over to is Summer Energy. After speaking with a couple of neighbors they had the same problem with several of us having several different providers. Tried to call Summer Energy but could not get an answer - so I have called the complaint line at the local tv station and also the BBB. If Summer Energy is not responsible for this problem then they need to investigate this oblivious scam
These people never answer the phone. They will have you on hold forever. Terrible customer service smh
Good luck with them answering your calls Being in his for two hoursrs
Horrible customer service. I have been waiting for almost 3 hours now to speak with a representative. I even started calling them again on another phone and that phone has been on hold for an hour.
Takes forever to get customer service on the phone! Be careful of auto draft! They charged me twice in one month and called it a glitch in the system! Still waiting for my refund! Summer energy requires all of your life’s energy and drains you in the process!
Thankfully, I am not a current customer of Summer Energy. Yesterday, they charged my credit card for $162.57 for an account that I had back in 2012-2013! Today, I called several times and could never get connected to a representative. I was either left on hold or received a message that said to call back later as they were experiencing high call volume. I emailed them. No reply yet. What a scam!
We were wrongly charged over $500 after they charged us for our regular monthly bill. We have called over 10 times and three times put on hold for over half an hour all three times. We pressed 1 to get a call back and nobody ever called. We emailed and nobody has responded. Worst customer service ever!!!!!!! At this point we don’t know if they were hacked or why we were charged the way we were. We can’t get anyone on the phone, nobody will call us and we have no clue what is going on with zero communication or any way to get a hold of anyone at the company! I wish I could give less than one star!!! WORST CUSTOMER SERVICE EVER!!!!
If there was an option to give this company 0 stars rating I would have. This company is a running scam, read the other reviews. Horrible customer service, I was billed over a $1000 for 5 weeks worth of electricity, all because they decided not to send me a renewal contract. They scam their customers by not sharing new contracts to blame you for missing deadlines. If you decide to move forward with this provider, best of luck, be ready for headaches and to be scammed.
Hire more customer service people please! An hour and a half of just waiting on the phone to connect new service is too much!
Horrible customer service. Horrible accounting department. They loose my checks and disconnect my power even when I show proof that payment was taken from my account. On hold for over 2 hours. They want me to double pay an invoice where they already received the payment
I never had a problem with Summer Energy until now. I received communication from them to change the mailing address. I changed it immediately and paid my bill. Although the payment has been deducted from my account I am receiving a disconnection notice. I don't believe it is my fault that the new address they provided has not forwarded and/or posted the payment. I don't believe I should be liable for any charges. I always pay my bill the day after I receive it because they only take paper checks. I want to make sure they receive my payment on time. Customer service regarding this issue has not been very helpful or friendly. Although I have been with them many years I will no longer renew my contract. I prefer someone who takes electronic checks as I don't want to sign up for automatic payments.
I don’t understand the website stating that they noticed a problem that they could not fix without talking to us in order to continue, and it states that we should call the 800 toll free number and have been on hold for over 20 minutes, just to enroll for a new service this is completely unacceptable. It’s one thing to be on hold for a long time but just to get to someone is disappointing.
Horrible company. Customer service is non-existent
Update: Rude customer service . On hold for 47 minutes. Posted funds to wrong (old deactive account) and told me to careful next time. Myst have old technology. Remove the wrong account from my account. I would say shop around with other providers. They are not a bad company but they charge for everything. They will hound you for their payment 1 day late and charge you a fee. They call you, send text messages and emails. This is a over kill for 1 day pass the due date. Do an automatic pay and you will probable be fine.
Worst customers service i ever had.
At the process of sighing up, I was told will deposit $450 despite a good credit score. I mediately quit the registration. Highly disappointed with the company and the friend that recommend this company.
Summer Energy is my electricity provider since 2014. Great customer service and easy renewal process.
I have been with summer for 2 years ! Great company 10/10
Great Company!! Very competitive rates.
Great Customer Service!
Great prices!
I had the best experience with Summer Energy. Quick and easy enrollment process and great customer service.
Great company , always remind me when my contract is up and they work with me for a good rate. Cindy Mendoza was especially helpful for explaining the charges on my bill. Would definitely recommend this company to my family and friends
Summer Energy has been the best energy company I’ve had serviced, from rates to customer service! Great all around!
I have been with Summer Energy since 2014, best electric company out there!!
Top Notch
I switched to Summer Energy about 4yrs ago. They continue to have the best rate, renewal process is seamless, their website is very simple to navigate and customer service is always pleasant!
The Customer Service is easily among the top in the industry. Great Company!
great service
I've been a customer of Summer Energy since 2018! Great customer service and rates.
great company
Can't say enough good things about Summer Energy! I spoke with Cindy Mendoza on several occasions and have always received exceptional customer service from her. I have recommended Summer Energy to family and friends beacuse they always make things easy and straightforward for us.
10/10 would not recommend. Take your money and save yourself the headache.
Don’t fall for it, if your apartment recommends this company it’s because they’re getting kick backs. This is the worst electric company I have ever dealt with. The will charge you fees for paying your bill, they charge you fees left and right for everything and they send disconnection if you are even 3 days late. Don’t do it
The employees at Summer Energy are so friendly and helpful. Never had any problems, their Customer Service is top notch. Happy to be with them.
Great customer service!
I have had services with Summer Energy for over 5years I transfered my services and haven't had a problem. I am surprised with the reviews but notice alot problem is with apartments they do have acess to switch apts back under their accts so that can be one issue if its done in mistake. I havent had problems I have kept on my autopayments and there no fees for that just make sure to update it if you change anything with the bank or get a new card. I have recommend this company to all my family members they have been pleased with the services. GIVE IT A TRY look at the plan details so your away of everything.
Ever since I switched to Summer Energy I have been saving so much they have been great at reminding about renewing my contract something my other provider never did. I have kept my stuff on autopay and so far no problem. Thank you for your excellent services.
I have been happy with Summer Energy! and have referred many of my family members and they have liked this company as well
Terrible service. Bad billing. Hard to cancel. Stupid fees
Website doesn’t work. Clicking “pay in full” doesn’t account for their $8 fee to swipe your card electronically. Then they’ll tell you your bill is late and cut your power off. Joke of a company. Go elsewhere.
Summer Energy is running a scam. Read the other reviews - they do not charge a fee if you pay by cc in the mail. BUT, they then claim that they did not receive it in the mail. THREE times I sent it in the mail the day I received the statement. Interesting how they received my check in the mail the one time I sent it in, but they did not receive my credit card payments in the mail three other times!!! They DO charge a fee for credit card payments online, but do not if sent in the mail...hmmm, very convenient that they tell me that they did not receive the cc payments in the mail, thusI will need to pay the credit card fee and the late fee. Outright scam going on.
Changed our meter. Put in the wrong esid so our account/address has 2 esid numbers. Then they shut off our electricity for 36 hours claiming we didn’t pay. We have never missed a payment. Spent the past month trying to get the 2nd esid number off our account. They claimed to have fixed it. Yesterday, they shut off our electricity. This company is absolutely terrible.
Declined their offer within time, claimed they didn't receive request & was sent a $12, 462 bill for 2 days of service which is my cancelation fee
Easily the worst electric company I've ever done business with. The website is archaic and there is a fee for paying your bill online which most other providers do not charge. If you snail mail the payment, there is no fee but it takes them two weeks to process payments so they will claim your payment was late.
Be careful but dont give up. I had to fight my way through a stupid girl to get to the right spot. Keep fighting till they give what they promise.
I've been a long standing customer with Summer Energy; since at least 2014 or 2015. My service has never been disconnected and I pay them in full monthly. Well, the current bill due date is 03.08.2019, today is 03.11.2019, including the weekend, that is three days, today. Summer Energy has called me, twice, and sent me an email, stating: “If the bill is not paid immediately, they will charge the account $20.00 and disconnect the service." Summer Energy, I paid you, the full balance but, you just lost a loyal customer.
I had the same experience with the comment below about failure to transfer service and being left without power when it was really hot out there back in July. Had I not acted quick by switching to another provider, I'd be without power for days. Terrible service.
What ever you do. Do not use this company for your electricity. YOU HAVE BEEN WARNED!!!!
Scammers, would be a negative star if I could. I will be taking them to court.
Summer energy scamed many people from my leasing. I received a disconnection notice from my electricity provider and called them they told me my electricity supplier called them to cancel my service with them. Which I did not do and I did not know summer energy until today. I had to call them to ask who gave them authorization to cancel my service . They said it was my landlord which they don’t know the name and asked me what’s your landlord’s name??? I had to go to my leasing to ask for that and the agents said they received many complaints regarding residents electricity canceled by them and they did not authorize anything. Now summer energy is proving electricity in my apartment without contract and name . I called my electricity provider to reinstall my electricity they told me they have to wait for the summer energy to approve it which may take up to 30 days. Approve what ?? I did not sign anything with them if not this issue I would not know that this company exist. In order to know that they were my new provider I had to call center point and they have provided me with their name. I don’t know what happened and how they were able to contact many residents from my building electricity provider to cancel their electricity lying that our landlord authorized it. But stay away from this company. It’s happened two days ago and waiting on Monday to call my electricity provider to put my electricity back. Or sign a new contract because I don’t want summer energy to provide me electricity. To put my electricity back they said that summer energy has to approve that they did not have a valid contract but there is not any contract. When I called I gave them my phone number they were not able to pull me up in the system and I have to give them my name as well but nothing . Now they have my name hopefully it will not be a scam again to say that I have a contract with them. Wandering how they would send the bill without having me in their system and my landlord name. This is such a scam and I am paying for something I did not do.
RUN! Stay away from summer energy! I have had them for five years and the bill is always high. This year was the last straw. In June my bill was $800 and every month after $300 and $400 up until December. I moved and canceled my service and they charged me another $200 for early cancelation. I emailed and called and no one could give me a proper explanation on why after 5 years of the bill being in the same range the sudden spike in the summer to such a degree.. Mind you I didn't have a washer, dryer, dishwasher, or any appliances to justify the bill being so high. I will NEVER use summer energy or recommend them to anyone. The customer service is not bad at all, actually that's the only decent thing about summer energy. Do better summer energy, you definitely lost a customer.
THE WORST CUSTOMER SERVICE EVER
absolutely horrendous customer service. they have sneaky fees, and are basically like, "sorry" when you call to protest them. 0 STARS.
TERRIBLE CUSTOMER SERVICE. Do not recommend Summer Energy Holdings. Check out their stock price. .41 cents as of 9/24/21 (DISGRACEFUL)
We have been waiting for two weeks to have our power turned on!! Summer said that they "Red Flagged" our connection for faster response time 4 days ago. Still nothing, not even a call!! Summer Energy call Confirmation # 63089.
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