We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Great company , always remind me when my contract is up and they work with me for a good rate. Cindy Mendoza was especially helpful for explaining the charges on my bill. Would definitely recommend this company to my family and friends
We were wrongly charged over $500 after they charged us for our regular monthly bill. We have called over 10 times and three times put on hold for over half an hour all three times. We pressed 1 to get a call back and nobody ever called. We emailed and nobody has responded. Worst customer service ever!!!!!!! At this point we don’t know if they were hacked or why we were charged the way we were. We can’t get anyone on the phone, nobody will call us and we have no clue what is going on with zero communication or any way to get a hold of anyone at the company!
If there was an option to give this company 0 stars rating I would have. This company is a running scam, read the other reviews. Horrible customer service, I was billed over a $1000 for 5 weeks worth of electricity, all because they decided not to send me a renewal contract. They scam their customers by not sharing new contracts to blame you for missing deadlines. If you decide to move forward with this provider, best of luck, be ready for headaches and to be scammed.
Thankfully, I am not a current customer of Summer Energy. Yesterday, they charged my credit card for $162.57 for an account that I had back in 2012-2013! Today, I called several times and could never get connected to a representative. I was either left on hold or received a message that said to call back later as they were experiencing high call volume. I emailed them. No reply yet. What a scam!
I never had a problem with Summer Energy until now. I received communication from them to change the mailing address. I changed it immediately and paid my bill. Although the payment has been deducted from my account I am receiving a disconnection notice. I don't believe it is my fault that the new address they provided has not forwarded and/or posted the payment. I don't believe I should be liable for any charges. I always pay my bill the day after I receive it because they only take paper checks. I want to make sure they receive my payment on time. Customer service regarding this issue has not been very helpful or friendly. Although I have been with them many years I will no longer renew my contract. I prefer someone who takes electronic checks as I don't want to sign up for automatic payments.
