We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
DO NOT use this company. I recently purchased a home 2 months ago and requested my services with pulse power to be transferred to the new home. I called them and received a service agreement the same day I closed on my home. Everything seemed fine until I came home from work yesterday to find my power shut off. When I called them to see what the issue was they did not have an answer. They attempted to lie to me and tell there were no permits on my home which is not true because the builder showed me where permanent permits where requested and released on my home during the construction process. Also, it wouldn’t be possible for the home to have power all this time without the permits. I also verified this information with the city of Houston. I also contacted CenterPoint who also verified that they never received an order from pulse power to begin my services. Long story short, they dropped the ball and refused to admit it. To make matters worse they did NOTHING to correct their mistake. I signed up with another service provider immediately and will tell anyone to not use this terrible service provider. Now my family and I have been displaced for two days and lost all of the groceries I recently purchased.
I wish I could give zero stars. This power company is that bad. Nothing but the absolute bare minimum and zero customer service. Truly awful. Go elsewhere.
We will not be using this electric company again. We kept looking at our bills and they never made sense. For a 800 sq ft apartment with 2 people who work from 7-5, we should not be paying $250-320 a month. I tried to call Pulse over and over again and we never got through to an actual person, or they never helped with the problem. (FYI we had our apartment maintenance team look at our AC to see if there was an issue and they told us multiple times everything was normal). Overall, I feel like we spent the past year sending Pulse large sums of money that we should have never been charged for. We will not be using again.
I hope when you go to h***, it's as hot as my house is right now.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
