We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
worst company ever.. I wouldn't recommend this company to anybody.. they told me it would be 2hrs or less for power to come on.. 6hrs later still no power... i was finally able to reach someone and due to me waiting and trying to get someone on the phone the department closed and I was told I have to now wait 24hrs until they open tomorrow to get power. Company is a scam..
The REAL reviews. I figured they were somewhere.
Worst company ever
I have never written a google review, but this service must be stopped. It is my second day using this service, I am very consistent with keep my power usage low, however they lied to me on the phone about my KW/h cost. They told me I'd be paying 11 cents kw/h but I am paying 17.5 cents kw/h. They have a DAILY 99 cent recurring fee just for using power (They also say on their website that they can raise the daily fees too!!.) They charged me $6.50 for using my computer and TV for 2 hours. I will be dragging this company's name through the dirt for lying and scamming. Enjoy the 99 dollar termination fee. I RECOMMEND CANCELLING NOW INSTEAD OF PAYING HUNDREDS OR THOUSANDS FOR A YEAR OF THEIR SERVICE. DO NOT USE THIS COMPANY THEIR POSITIVE REVIEWS ARE PAID LIES.
They never give u an extension. Overpriced. Horrible customer service
Terrible service!!!! They don't tell you that there's a contract involved and that a penalty applies even though it's a prepaid service!!!!! When I try to call to cancel, they hang up on me. Be careful with this company, it's terrible, a trap! ...... Please see below how the company responds; instead of trying to fix or investigate the situation, they prefer to accuse me of lying. You can see for yourselves how "professional" this so-called company is. I've attached evidence that they charge a penalty when you don't want to continue with them, and additionally, they don't even allow you to select a near-term cancellation date. No wonder they have less than 2 stars in their reviews!!!!!!
This is the worse company!!! They find a way to steal your money when you pay ahead and terminate your services “by error”. They will find a way to overcharge you. Then charge an ETF. They charge you if the power is cut off from their error. Runnnnnnnnnnnn. They do not care about their customers. This is my 2.5 year with them. Waiting to leave without paying extra
Overcharging me for power I'm not even using...no way way my bill is this high when I work during the day and I'm not even home using the ac
I hate this company so much !!!!! CHEAP but waste of MONEY!!!!!!!
This is one of the worst companies in Texas. They treat customers of 3 years badly, suspending their electric service. I recommend Pronto Energy; it's one of the companies that helps the community.
I like Payless power i save money using their prepaid service and now switches to their monthly plans
Same day service and that's what I like plus no deposit
Please be careful when using them there is only one person that answers. During Cold of weather they double charge super high it's convenient for just getting you first place but I suggest a actually company. It's prepaid. But if happen to pay 20 they take 4 outta that 20 bucks they have fees on everything. If you get disconnected they have extra fees 75 min payment 3 dollars per day additional fees for reconnect plus 25... It's usually 20 a day when everything is unplugged. Which is crazy. Something isn't right.
not sure what else you would need to know after reading off all these posts. DO NOT i said DO NOT get power from em.
I've been literally unplugging everything in my home and the past few days my energy is still consuming 20 plus dollars DAILY!!! I definitely wouldn't recommend. And if they give you an extension they put a switch hold on the acct where you can't switch over. Smh
I really hate this company well if you choose this company it a nightmare. Yes it’s cheap but you will be paying daily usage. This a lot of money you dishing out of your pocket. Now we have payed about 1,000 dollars already. But then you go to pay its say the minimum payment is 20.00 but recommend to pay is 75.00. Then the lady told me to put 200.00 dollars on my account to see how much usages I use I live in a house. Then one of the lady’s told me to to unplug everything. Baby everything in my house get used on a daily so. This company is for a person who is in a 1 bedroom. I have a 3 bedroom so no. My plan is month to month but we paying daily usage’s. Now to leave this company is a 100.00 then if you do a deferred payment plan like I did (dum) they will put a switch hold on your account until that’s payed off. They only let you do an extension twice and that’s it. Worst company ever you see this company stay away from the company. All they positive reviews are the people that work for them
240$ a month for a 1 bedroom ! I ended services today I with reliant estimated bill 80 $ a month . Don’t do Payless power it’s robbery
They don’t care and still charging me even though I don’t have service
Just giving you some feedback. I am grateful for a 3 month contract that allowed me to test Payless’ services before committing to a longer timeline. I canceled my account and switched to Gexa energy today. They gave me the same rate Payless is offering, but hopefully none of the hassle your company put me through to start auto pay. I have all my bills through auto pay. Somehow, my registration for it online failed twice, including through support from one of your representative. Verification can Be made by looking at the records of calls. I requested a refund of late fees as obviously this had proven to not be user error. Your representatives had to escalate to a supervisor who, twice, refused to cancel the late fees. I guess your Company must not be hurting for customers if they can stand to lose a good one for a few dollars. I am sure you can track who the supervisor was at the time of my call. I strongly recommend sending them back to customer service training. I hope you enjoy the $13 you charged me for your incompetence. Don’t spend it all in one place
They disconnected my electricity even though I am enrolled in autopay. 🤬 When I called to ask why, they said it’s because their autopay system wasn’t working so when my balance went to -5$ this afternoon they automatically disconnected me. How is that my fault??? Rep wouldn’t issue a credit or anything for leaving me without power for 2+ hours. They said it’s up to me to check and make sure my balance never goes to -1!!! What?? What’s the point of autopay when balance falls below 25$. 😡 Can’t wait for my 12-month plan to be over so I can switch providers. Don’t recommend Payless Power.
Please do your research before signing contract with them. Here is my experience with them: - They always overcharge. They do not follow the fact sheet and add a lot to it and calling fees and taxes. - Customer service does not mean anything to them. They are wasting your time on phones and with talking to supervisors, they will never listen to you. As soon as I found out they were overcharging me I terminated my service. They knew they overcharged me but they do not care. On the daily basis, they can do this to many customers.
Good service works fine for me
👍🏿Good service
Two weeks ago, IronHorsePower fraudulently switched my electric service to their company by stealing my personal information. I was a Payless Power customer, and this switch was made without my consent. Once I realized the situation, I contacted both companies. Last week, I was informed that IronHorsePower had released the account and that they were waiting for Payless Power to reinstate my service. I have contacted Payless Power several times, but no resolution has been provided. Now, they are telling me that the process will take six weeks. I am suffering as a result of this, and Payless Power is failing to protect their customers.
Works great for me I choose the monthly plan
Worst company ever.
This has to be the worst light company ever!! They are scamming hard! I have a one bed room apt. Barley 540sq. I don’t use any lights other than when I’m about to get ready for work. Which is about 30 min out the day. I have to keep my AC off and everything unplugged basically just sitting in the heat in Texas because they keep charging me 6+ dollars every day. I’m paying a light bill pretty much every day $40 for three days.. I just paid $75 and it only gave me like six days of electricity. I’m not even using any electricity it’s not making sense. Please do not use this company. It’s a waste of money..
Choose The Month to Month Plan it's so much better than the other plans
If I could give them one star, I would. They don't deserve even one star. They're a rip-off. They charged me 518 for not having electricity with them, and I was without power for two weeks during the hurricane, and they're still charging me for that. I've been without power for four days, and they're still charging me. When I call them, they say, "We don't know why you're charging me that, but until I pay that amount, I can't get electricity from any other company." They've blocked me. I wouldn't recommend them at all; they're thieves.
None of their customer service phones work at the moment.
Way too expensive. Not recommended at all.
The WORST company you could ever find. I have a 550 sq ft apt spending $5-10 a day on electricity. I barely use any lights! It’s the highest bill other than my rent! Do not use this company, even if it’s your last resort. You’re better off using the random companies who leaves business cards on your door
worst light company ive ever had in my life !
I attempted to establish an account with them- signed up, gave them a date, gave them my cc info, and put the account on autopay. They never set up the account and when I called a month later to ask why, they said I never made a payment to start the account. I gave them my cc number... just charge it... smdh
This company is down right horrible it’s customers and they don’t tell you about daily payment when you sign up. We got hit by a tornado and got charged for electricity while our power was out. When I called to ask the for a refund they told me I was lying. Kind of hurts that a company can just get away with that. Now the next month we got hit with a bigger tornado and we lost power for 6 days . Now they didn’t charge us for electricity this time but they damn sure charged us our daily fees for the electricity we couldn’t use. Y’all are shady people with immoral business tactics. I would have never signed up if y’all had told me about a daily fee I have to pay.
Terrible service .. just kept auto drafting my card taking $40 every other day on a mistake on their part . Wanted to speak to a supervisor and Tristan refused to let me speak with a supervisor like he owns the company .. switched services and would recommend no one to use this trash company
I’m suing this company already hired a lawyer due to the fact my grandma almost die due to heat stroke bc y’all turn her power off , she ended up in the hospital and I noticed this company was charged her 18$ a day i remimber it being 5-6$ a day y’all are so wrong for this and it was only her in the apartment, only a one bed room !!!! Payless power is a trap don’t go to this company
This company is HORRIBLE!! The rates are outrageous! I was getting charged 1.60 per day then it jumped to over $2.00 per day and that was just the usage fee they deduct on a daily plus the amount of electricity you consume. I was paying more in the daily usage fee than in my KWH. I switched to reliant free nights with straight forward pricing. My bill now will be the same amount as the fees Payless was charging for my total bill. The switch saved me plenty of $$$. I didn't last a month with Payless their pricing just dose'nt make sense.
Please do not go with this company literally the worst prepaid company you can airport code it is a waste of your time and money the ….. Sometimes they can’t even explain to you why the charges are on your bill but they still make you pay them please do not go with this company I am begging you worst company ever
Scam company over charges I’m barley home and they are charging me 45$ a day
Literally the worst company ever. My daily average went from 6$ to 17$ over night & absolutely nothing changed in my home. I keep lights off. I don’t have many things plugged in at all. I do laundry once a week due to this terrible company because they charge whatever they please. I’ve called them and all they do is repeat my daily average cost like they are robots even though I’m speaking to a human. I’ve asked and asked why this is and I get well that’s just how it works. DO NOT USE THIS COMPANY! I put over $300 on my bill in the last week and wake up to them turning my power off because I don’t have any money on my account. That’s belligerent.
This company is horrible. The charges are insane. If you can afford to go somewhere else please do. They definitely over charged for the fun of it. It’s not worth it. Then they use this freeze storm to give an excuse on why the bill is so high.
Its been a fine company until this freeze. I used to pay 3-5 dollars a day now its jumped to 15-25 a day. I just put 30 in yesterday and its -5 today. Something is wrong. I know it would go up a little but the freeze is over, why is my bill getting higher and higher everyday. Im calling customer service and theres over 40 people in front of me so im not the only one I see.
How do you have 33 dollars in your account then the next morning it’s 1. 32 dollars in electricity for one night scam company.
This ain’t no good find myself putting money on account every week one day it say I have 4 days left then I wake up it say two when ran heater bc arctic blast tht ate it up even more I wouldn’t recommended I rather monthly bill
The light service works just fine do not go below the $10 and your service will stay active. I like it plus they didn't check my credit.
Unrealistic unreliable company grandchild slept in hot with acute asthma, I try to pay and had wait until morning because something going with our account.
Use this company ONLY if you have no other choice. I have a 1 bedroom apartment. I was paying close to $75.00 every week and a half. I know it’s hot outside, but that’s a house utility bill.
Save yourself the headache
Horrible provider disconnect my service when my account was getting help from a resource they provided.they don't care at all.im very upset I've called asking for more time and help they just don't care just want they money
This is the worst service provider that you could possibly ever have ! Every day it’s a different amount being charged for usage. Way higher than a monthly bill. And when you go online to make the payment they charge you even more than your bill just to make the payment. Absolutely do not chose this company!
Got service the same day for my apartment thank you
Horrible provider. With the company I had previously I was paying 150-170 a month in electric, i switched them thinking this would help me monitor usage and I have since paid 395-410 a month! I broke my contract and switched! DO NOT SIGN UP WITH THEM!
Si pudiera darles 0 estrellas lo haria nos an puesto mil travas para conectar nuestra luz. Nosotros hemos estado con cuenta "activa" desde Mayo 15, 2023 y todavia no nos pueden conectar la luz en nuestro apartamento nuevo. Nomas dicen " Aqui en el sistema dice que su luz esta activa ya" y cuando les decimos que estamos ahi y no hay luz , tenemos bebitos chicos y como esperan que uno viva sin aire en un calor de 80-90*.Esta gente solo quiere sacarles dinero, necesitabam dinero para ir a checar porque no habia luz que possiblemente nos iban a cobrar 100$ si no hayaban el problema. If I could give them 0 stars I would have given us a thousand stops to connect our light. We have been with an "active" account since May 15, 2023 and they still cannot connect the electricity in our new apartment. They just say "Here in the system it says that your light is already active" and when we tell them that we are there and there is no light, we have little babies and how do they expect one to live without air in a heat of 80-90*. These people only want to get money from us, we needed money to go check because there was no electricity and they were going to charge us $100 if they didn't have the problem.
My account was somehow cancelled and I was not notified until my apartment emailed me about it 7 months later. Turns out my apartment had to pay my bill which was an extra $50 charge each month, which I didn't catch because I pay my rent automatically... $350 down the drain for nothing. When I called Payless, they said sometimes people make mistakes and could have set up an account with my address which deleted my preexisting account... but that doesn't make sense because wouldn't someone else have been paying my bill if that were the case? Then, I go to pay with my new account I just set up today and it gives me an error message each time, but the customer service hours ended hours ago. I am very frustrated with this company and their customer service... the people on the phone are cold and uncaring. At the least they should have notified me that my account had been deleted, but they sent me nothing. To be honest, I want a refund, but at this point I don't feel like they even care about their customers.
DONT BUY THESE LIGHTS THEY TRASH I CANT WAIT TO CHANGE MY LIGHTS THEY SCAM YOU OUT YOUR MONEY
I have a 1 bedroom apartment in the Galleria area. Right now I don't use the A/C, or the heat, and have everything off during the day. The only items using electricity is my fridge and the clock on my oven. With Payless Power I'm spending $4 a day to run them. When I was on vacation for 2 weeks, I even unplugged my fridge and they were still charging me $3 a day to have electricity. They're extremely expensive; you'll want to look elsewhere for electricity.
I agree with the others, this place is a scam.
PLEASE BEWARE! This is my first time ever writing a review. But with this place I had to. This place is a compete SCAM! I’ve been getting charged 40 dollars every other day. For a small 1 bedroom apartment. I have only been with them only a week and a half and have Been charged 160 dollars already! I called 4 times to ask why and to cancel services and been hung up on each time. They they throw these fraud sales tactics at you to make the enrollment sound nice. But please don’t be Fooled. Stay far away from this place. Save your money and choose another power company
Completely a scam… they charge you damn near 4$ on top of what their already asking for the kilowatts… and that alone is $100 a month.
I feel this company is scamming people for the simple fact that I use the same amount of electricity since I first gotten the service nothing much has changed other than me trying to use less and less energy when I first got with this company I was pay from 3 to 5 dollars a day that lasted a few months no it’s 10 to 15 dollars a day bare minimum 8 than if you don’t pay no more than 75 dollars they will charge you a fee or sign up for auto pay yeah I’m definitely leaving this company soon
i like payless my advice if you leave home just turn off lights. why blame the company when you leaving all your lights on when you leave home its prepaid not monthly. you use what you burn. I've saved a lot of money with this company and its zero deposit. 5 stars from me
The lady that I spoke with over the phone tried to make it seem as if it was money gram and in reality she knew exactly what it was . They have Ned the bare minimum account to $40 and I’m not paying that every two days . They never sent out a statement saying that this was the new policy instead she played stupid . The lady at the ace cash place told me what the new deal was because a guy came in to pay had that same issue . So ,Yeah I will be switching . I’m sure y’all will be losing plenty of customers due to Lack of Information. This is unfair and I will be goin to a different provider .
This company is a a scam, for me it is the worst, I do not recommend it..🤮
its cool to have if you do not want to use your credit or owe other electricity companies.
Works just fine for me . Im hardly ever home and was paying a 200$ lights bill every month. Now i only pay for what i use sometimes it 2$ a day. im saying if you know how to manage you money and dont like your credit to be ran and having to pay a high deposit. choose prepaid save your credit and money.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
