We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
I’m suing this company already hired a lawyer due to the fact my grandma almost die due to heat stroke bc y’all turn her power off , she ended up in the hospital and I noticed this company was charged her 18$ a day i remimber it being 5-6$ a day y’all are so wrong for this and it was only her in the apartment, only a one bed room !!!! Payless power is a trap don’t go to this company
This company is HORRIBLE!! The rates are outrageous! I was getting charged 1.60 per day then it jumped to over $2.00 per day and that was just the usage fee they deduct on a daily plus the amount of electricity you consume. I was paying more in the daily usage fee than in my KWH. I switched to reliant free nights with straight forward pricing. My bill now will be the same amount as the fees Payless was charging for my total bill. The switch saved me plenty of $$$. I didn't last a month with Payless their pricing just dose'nt make sense.
Please do not go with this company literally the worst prepaid company you can airport code it is a waste of your time and money the ….. Sometimes they can’t even explain to you why the charges are on your bill but they still make you pay them please do not go with this company I am begging you worst company ever
Scam company over charges I’m barley home and they are charging me 45$ a day
Literally the worst company ever. My daily average went from 6$ to 17$ over night & absolutely nothing changed in my home. I keep lights off. I don’t have many things plugged in at all. I do laundry once a week due to this terrible company because they charge whatever they please. I’ve called them and all they do is repeat my daily average cost like they are robots even though I’m speaking to a human. I’ve asked and asked why this is and I get well that’s just how it works. DO NOT USE THIS COMPANY! I put over $300 on my bill in the last week and wake up to them turning my power off because I don’t have any money on my account. That’s belligerent.
This company is horrible. The charges are insane. If you can afford to go somewhere else please do. They definitely over charged for the fun of it. It’s not worth it. Then they use this freeze storm to give an excuse on why the bill is so high.
Its been a fine company until this freeze. I used to pay 3-5 dollars a day now its jumped to 15-25 a day. I just put 30 in yesterday and its -5 today. Something is wrong. I know it would go up a little but the freeze is over, why is my bill getting higher and higher everyday. Im calling customer service and theres over 40 people in front of me so im not the only one I see.
How do you have 33 dollars in your account then the next morning it’s 1. 32 dollars in electricity for one night scam company.
This ain’t no good find myself putting money on account every week one day it say I have 4 days left then I wake up it say two when ran heater bc arctic blast tht ate it up even more I wouldn’t recommended I rather monthly bill
The light service works just fine do not go below the $10 and your service will stay active. I like it plus they didn't check my credit.
Unrealistic unreliable company grandchild slept in hot with acute asthma, I try to pay and had wait until morning because something going with our account.
Use this company ONLY if you have no other choice. I have a 1 bedroom apartment. I was paying close to $75.00 every week and a half. I know it’s hot outside, but that’s a house utility bill.
Save yourself the headache
Horrible provider disconnect my service when my account was getting help from a resource they provided.they don't care at all.im very upset I've called asking for more time and help they just don't care just want they money
This is the worst service provider that you could possibly ever have ! Every day it’s a different amount being charged for usage. Way higher than a monthly bill. And when you go online to make the payment they charge you even more than your bill just to make the payment. Absolutely do not chose this company!
Got service the same day for my apartment thank you
Horrible provider. With the company I had previously I was paying 150-170 a month in electric, i switched them thinking this would help me monitor usage and I have since paid 395-410 a month! I broke my contract and switched! DO NOT SIGN UP WITH THEM!
Si pudiera darles 0 estrellas lo haria nos an puesto mil travas para conectar nuestra luz. Nosotros hemos estado con cuenta "activa" desde Mayo 15, 2023 y todavia no nos pueden conectar la luz en nuestro apartamento nuevo. Nomas dicen " Aqui en el sistema dice que su luz esta activa ya" y cuando les decimos que estamos ahi y no hay luz , tenemos bebitos chicos y como esperan que uno viva sin aire en un calor de 80-90*.Esta gente solo quiere sacarles dinero, necesitabam dinero para ir a checar porque no habia luz que possiblemente nos iban a cobrar 100$ si no hayaban el problema. If I could give them 0 stars I would have given us a thousand stops to connect our light. We have been with an "active" account since May 15, 2023 and they still cannot connect the electricity in our new apartment. They just say "Here in the system it says that your light is already active" and when we tell them that we are there and there is no light, we have little babies and how do they expect one to live without air in a heat of 80-90*. These people only want to get money from us, we needed money to go check because there was no electricity and they were going to charge us $100 if they didn't have the problem.
My account was somehow cancelled and I was not notified until my apartment emailed me about it 7 months later. Turns out my apartment had to pay my bill which was an extra $50 charge each month, which I didn't catch because I pay my rent automatically... $350 down the drain for nothing. When I called Payless, they said sometimes people make mistakes and could have set up an account with my address which deleted my preexisting account... but that doesn't make sense because wouldn't someone else have been paying my bill if that were the case? Then, I go to pay with my new account I just set up today and it gives me an error message each time, but the customer service hours ended hours ago. I am very frustrated with this company and their customer service... the people on the phone are cold and uncaring. At the least they should have notified me that my account had been deleted, but they sent me nothing. To be honest, I want a refund, but at this point I don't feel like they even care about their customers.
DONT BUY THESE LIGHTS THEY TRASH I CANT WAIT TO CHANGE MY LIGHTS THEY SCAM YOU OUT YOUR MONEY
I have a 1 bedroom apartment in the Galleria area. Right now I don't use the A/C, or the heat, and have everything off during the day. The only items using electricity is my fridge and the clock on my oven. With Payless Power I'm spending $4 a day to run them. When I was on vacation for 2 weeks, I even unplugged my fridge and they were still charging me $3 a day to have electricity. They're extremely expensive; you'll want to look elsewhere for electricity.
I agree with the others, this place is a scam.
PLEASE BEWARE! This is my first time ever writing a review. But with this place I had to. This place is a compete SCAM! I’ve been getting charged 40 dollars every other day. For a small 1 bedroom apartment. I have only been with them only a week and a half and have Been charged 160 dollars already! I called 4 times to ask why and to cancel services and been hung up on each time. They they throw these fraud sales tactics at you to make the enrollment sound nice. But please don’t be Fooled. Stay far away from this place. Save your money and choose another power company
Completely a scam… they charge you damn near 4$ on top of what their already asking for the kilowatts… and that alone is $100 a month.
I feel this company is scamming people for the simple fact that I use the same amount of electricity since I first gotten the service nothing much has changed other than me trying to use less and less energy when I first got with this company I was pay from 3 to 5 dollars a day that lasted a few months no it’s 10 to 15 dollars a day bare minimum 8 than if you don’t pay no more than 75 dollars they will charge you a fee or sign up for auto pay yeah I’m definitely leaving this company soon
i like payless my advice if you leave home just turn off lights. why blame the company when you leaving all your lights on when you leave home its prepaid not monthly. you use what you burn. I've saved a lot of money with this company and its zero deposit. 5 stars from me
The lady that I spoke with over the phone tried to make it seem as if it was money gram and in reality she knew exactly what it was . They have Ned the bare minimum account to $40 and I’m not paying that every two days . They never sent out a statement saying that this was the new policy instead she played stupid . The lady at the ace cash place told me what the new deal was because a guy came in to pay had that same issue . So ,Yeah I will be switching . I’m sure y’all will be losing plenty of customers due to Lack of Information. This is unfair and I will be goin to a different provider .
This company is a a scam, for me it is the worst, I do not recommend it..🤮
its cool to have if you do not want to use your credit or owe other electricity companies.
Works just fine for me . Im hardly ever home and was paying a 200$ lights bill every month. Now i only pay for what i use sometimes it 2$ a day. im saying if you know how to manage you money and dont like your credit to be ran and having to pay a high deposit. choose prepaid save your credit and money.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
