We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Works just fine for me . Im hardly ever home and was paying a 200$ lights bill every month. Now i only pay for what i use sometimes it 2$ a day. im saying if you know how to manage you money and dont like your credit to be ran and having to pay a high deposit. choose prepaid save your credit and money.
its cool to have if you do not want to use your credit or owe other electricity companies.
This company is a a scam, for me it is the worst, I do not recommend it..🤮
The lady that I spoke with over the phone tried to make it seem as if it was money gram and in reality she knew exactly what it was . They have Ned the bare minimum account to $40 and I’m not paying that every two days . They never sent out a statement saying that this was the new policy instead she played stupid . The lady at the ace cash place told me what the new deal was because a guy came in to pay had that same issue . So ,Yeah I will be switching . I’m sure y’all will be losing plenty of customers due to Lack of Information. This is unfair and I will be goin to a different provider .
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
