We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
The name says it all! OnPoint has been “On Point” since I signed up. I switched almost 6 months ago from a well known and large competitor in the Houston area and am saving between $50-75 per month on average with this company based on kwh usage. Service has been super smooth from day 1 and they’ve responded quickly to the couple inquiries I’ve had. Online portal is easy to use to make payments as well. I’d strongly recommend them to anyone looking for fast, reliable and affordable electricity service.
I was paying over 19 cents a kilowatt and when I switched to OnPoint, they cut my bill in half. It was super easy to sign up and the welcome packet is very clear and explanatory. Great customer experience! Thanks so much for making what is usually a daunting process easy breezy!
DO NOT USE THIS COMPANY!!! I paid my bill hours ago and my lights are still off!!! Horrible customer service, please avoid at all costs!!!!
I signed up with Onpoint recently and everything has been great so far. I was getting charged 17 cents from my other provider and this company helped cut my bill in almost half. I was dreading taking care of this but they made the process pretty seamless and straight forward. I am here to tell anyone who has no idea where to start with switching that they dont have to look any further than here!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
