We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
UDATE: After several phone calls, emails & much time spent, New Power found our payment, credited our account & removed the late charge. Giving them benefit of doubt it won't happen again. ORIGINAL POST: Bill paid & processed on date due, (28th). Emailed proof of pmt & yet 5 days after processing the pmt. they are still threatening to discontinue service. Never have we been late with a payment. Get it together & I will revisit my review.
so hard to get a refund after you double pay. Can I get my refund to my originating mode of payment please?? Its a horrible company. I paid bills from something about 150-200 or more for 623sqft 1 bed 1 bath apartment. Now when I need a refund I need to confirm if I live in trailer, house or apartment and info does not match like seriously. Been paying over a year no one asked now suddenly info does not match....My refund please!!!!
SCAMM That’s the only word to describe this company. NJ Gas & Elec illegally started charging me years ago and I will report their fraudulent actions again. I hate gas and would never want it, even if you paid me to have it. I live far south from Ewing and already have Atlantic City Electric which I have been very happy with.
I’m so disappointed in New Power TEXAS I received Help through TEXAS Utility Help the money that was sent to N Power for my Electric Bill was not used properly. My bills should have been paid in full every month instead of partial payments I’m not understanding!!
So disappointed. Was with this company over two years. I just renewed my contract and out of nowhere I get hit with a cancellation charge. They had no explanation of why this happened and are forcing me to pay it because it can't be removed for two billing cycles? HUH?!? You cancelled my service without my permission, charged me, and won't remove it? I am confused. I am trying to stay with you guys and this is how you treat customers?