We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Rated 3 stars because their renewal plans are an absolute joke. My fiancée and I got our own place and this was our first time finding an electric company. They were easy to deal with on the phone, inexpensive and all around wonderful. When it came time to renew or cancel, their "loyalty renewal" services were more expensive than their normal 12/24 month services. We're being rewarded for being great, on time paying customers with overpriced electricity. Bummer we have to switch companies, we liked this company.
They are the worst company. I don’t recommend it, they sold my contract to Reliant without notifying me first. My bill used to come out to $50-$70 every month. I’ve been using the same amount of electricity and my bill with Reliant is more than $100 every month now.
Great 100% renewable rate come-on, then automatically renewed at standard (not 100% renewable) energy mix. When I called to correct this, we got a 50% rate increase over the initial introductory rate. We'll be shopping elsewhere soon!
We're about halfway through our 36 month contract with Infuse and so far no problems at all. We've been happy with our billing statements and billing process, no complaints at all. We have their number if we ever do need to call and online login works well. Just wish Infuse had a mobile app to use!
They “transferred meters” to another provider in my area with zero forewarning or heads up AND didn’t transfer payment info so I nearly had a lapse in service. Had no complaints prior to but they handled this poorly. I see others had similar experiences, and I see Infuse responded that they *did* notify but I checked through my email and old physical mail and didn’t find anything. With an important transition like that I would expect multiple emails, phone calls, and at least one or two letters
