We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
More than what I expected. Had an amazing flat rate promotional plan through infuse. I wish I had a longer contract, but was afraid that I was missing something in the fine print. I was worried by some aspects like the rather high deposit, but everything that was charged by infuse was written in the terms and conditions. Customer support was clear and helpful. When we terminated early in a month Infuse was well within their rights to charge us full price for that month, but instead cut the bill in half because our usage was low. Overall my experience was great and I would guess that many of the negative reviews are a result of people not reading the terms and conditions and not the fault of Infuse.
More than what I expected. Had an amazing flat rate promotional plan through infuse. I wish I had a longer contract, but was afraid that I was missing something in the fine print. I was worried by some aspects like the rather high deposit, but everything that was charged by infuse was written in the terms and conditions. Customer support was clear and helpful. When we terminated early in a month Infuse was well within their rights to charge us full price for that month, but instead cut the bill in half because our usage was low. Overall my experience was great and I would guess that many of the negative reviews are a result of people not reading the terms and conditions and not the fault of Infuse.
Just horrible
Had to switch service to a new house on short notice. Quick and painless five minute phone call with Miss Socorro and I was good to go.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
