We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
**Energy Texas has ceased supplying rates and plans to the PUCT, indicating that they may be ceasing operations***
Energy Texas is an energy provider in Texas that has been servicing customers since late 2020. When they first launched their rates were very competitive. But, since late 2023 the company's rates and plans have increased price drastically.
This practice is common for new energy providers. Typically when an energy provider launches they offer very competitive rates to build an income stream and a book of business. Then as their customer count grows they become less aggressive with their pricing.
We have noticed some complaints about their customer support being overseas. This can be frustrating but it's not clear if this is a permanent solution or just a place for them to dump calls when they are overloaded or after hours.
The service has been great especially with these Texas heatwaves. I think the pricing is fair, it's just unfortunate that in order to stay cool, we need AC! :)
So far so good.
Energy Texas has good pricing on electricity and they offer rewards. You earn points for paperless billing, paying on time and using autopay. I was able to get a $50 gift card after just 10 months. I have not had any problems with this company, and I recommend them to my friends and people on social media who are looking for lower electricity rates.
Energy Texas has best rates compared to other electricity providers. Have never faced any issues with their service. 10/10 recommend their service.
Energy Texas is an electricity provider that registered with the Public Utility Commission of Texas (PUCT) in 2020. You can find their PUCT registration here.
Energy Texas is headquartered in Houston, Texas under the name Declaration Energy LLC, but they have a DBA as Energy Texas.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
