We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
**Energy Texas has ceased supplying rates and plans to the PUCT, indicating that they may be ceasing operations***
Energy Texas is an energy provider in Texas that has been servicing customers since late 2020. When they first launched their rates were very competitive. But, since late 2023 the company's rates and plans have increased price drastically.
This practice is common for new energy providers. Typically when an energy provider launches they offer very competitive rates to build an income stream and a book of business. Then as their customer count grows they become less aggressive with their pricing.
We have noticed some complaints about their customer support being overseas. This can be frustrating but it's not clear if this is a permanent solution or just a place for them to dump calls when they are overloaded or after hours.
Energy Texas is an electricity provider that registered with the Public Utility Commission of Texas (PUCT) in 2020. You can find their PUCT registration here.
Energy Texas is headquartered in Houston, Texas under the name Declaration Energy LLC, but they have a DBA as Energy Texas.
Very good experience
Very easy process to set up service! Would definitely reccomend.
Enrollment was super easy. Web site is extremely fast and all documentation is readily available to review before any commitment-you know what you're signing up for.
The worst energy company you could ever sign up with. Your bill will be full of hidden fees and made up charges so whatever "rate" you sign up for becomes meaningless. I would only sign up with Energy Texas if I was in imterested in paying more and more money every month to my energy company. If you are a normal person who wants to manage their finances and spend money wisely, RUN as fast as you can from Energy Texas.
Like the setup of my account, especially the up to date electricity usage & cost...
Quick and efficient
Great rates without having to reach a certain KWH required minimum or maximum.
Fast and easy great pricing!
Good job
Very pleasant customer service excellent communication.
I provided all the information and details requested, yet your company still grabbed the wrong meter. Took me a week to catch it. I had to go to my neighbor and explain what happened. (Definitely embarrassing). And you have permanently lost my business.
Easy set up. Customer service was helpful.
Great customer service!
We have amazing credit and are very serious about it. I did need a deposit until I wanted to pay my bills (rather than allow them to draw on my account.) Suddenly I needed a $200 to $400 deposit. Haven't been a customer more than a few hours and I dislike them already.
The best company should be better known.
Very easy to use online
Has been great and never any issues. Easy to work with, reasonable rates.
Did not receive the bill yet.
Quick and easy to switch. Great upbeat communication. Love the gimmick free plan using 100% renewable energy.
Not as advertised expensive when compared to others. Btw u get the bill after 30 days so u get hit with early cancellation fees when u find out how much your being charged.
I have only had it for 9 days and it has been fine.
This company is hands down the worse company ever all lies. You have to use you routing and bank to pay they have no app and customer service is horrible. Please be aware luckily I only have 4 months left. I would put zero stars if I could
I have been an Energy Texas customer from 2021 thru 2023 (in a house) and again in 2025 thru 2026 (in an apartment). Rates are competitive and I've never had issues with the service itself. That said, I have had 2 frustrating experiences with the service cancellation. The first time around, they had a rewards program where they would award you 'stars' for each on-time payment and you could redeem them for gift cards (e.g., Starbucks, Target, etc) once you collected enough. As it turns out, after 2 years of service with them I had almost enough stars to redeem a $50 target gift card, so I decided to stick with Energy Texas for a couple more months with no contract to redeem my stars for one (and got a confirmation e-mail for my request). However, after my 2 year fixed-rate contract ended the renewable rates were much higher, and sticking with a month-to-month variable rate is risky, so I decided I would switch service providers for a more competitive fixed rate. Energy Texas was quick to disconnect my service then and I never received my gift card. When I called to inquire about it they told me gift cards are only sent to current customers with an active account. It didn't matter that I was one when I requested to redeem my 'stars'. The second time around I got a 9-month fixed rate contract for an apartment I was leasing. My lease ended on August 27, a couple months after the fixed-rate contract ended, so I called when it ended to make sure it wouldn't get renewed for another 9 months as my lease would be up soon. They assured me there would not be a cancellation fee even if I did renew for another 9 months, but I was afraid of them continuing to charge my account long after I had moved out so I told them I'd prefer to stay with a rolling rate for the duration and just have the service end on August 27th. September rolls around and I get a new bill and charges for part of September so I called them again. Apparently, the first time I called it was not clear that I had requested the service to end at the end of my lease, so I requested to formally terminate the contract ASAP. This was September 11. It is now September 28 and I just got another bill from them including most of the rest of September (but somehow, the total charge is more than in the previous bill even though the previous bill covered a full month rather than just 2 and a half weeks, the new tenants in my old apartment likely consume more kWh per day). I called a third time (today) and they tell me that indeed my contract termination request had gone through on September 11, but that they could not disconnect service immediately but rather at the end of the month-cycle. I told them that that was not made clear the previous times I had called them. They said they had no record of me calling them the first time and that they would not refund me for the last 2 bills including September (and late August) charges, but that there wouldn't be any more bills e-mailed in the future. I will definitely not be a returning customer a 3rd time with Energy Texas.
Just started using Energy Texas Electricity startup was easy with very low deposit and power on same day
For my usage, Energy Texas was the only best choice. I figured my monthly usage for 2 years and their rate and their fact sheet was the least expensive. No hidden fees or charges. Sadly, Oncor keeps going up for everyone.
Just set up my account to start power in a couple days, so time will tell. Setting it up couldn’t have been any easier though. Only thing I wish was different is that there’s no Mobile app to download for easy access to my account.
I found a true fixed rate plan on the EFL disclosure document. My soon to be former company was charging me 125.00 extra for any month I went over 1000 kwh. They killed me this summer with their usage credits over 1000.
I searched this morning, picked a plan and the rest was history. No problems at all!
The representative was very helpful and assisted me with what I needed, he was very knowledgeable of his job!!
Spoke with Orvil about renewing my contract. He was extremely helpful & knowledgeable !! He pointed out a plan that would be best for me & my energy usage. He also helped clear up a problem with getting notifications & billing through my email. Thank you so much Orvil !!!!
They got good customer service
Very easy to switch from TXU to Energy Texas. I hope i have a good expenence during the next year.
So far great experience no issue whatsoever thank so I am glad I have your services
I wanted to commend the customer service I received from Orvil. I had an ongoing issue that lasted about 2 weeks and it was very frustrating and time consuming; however, I was very grateful with the patience and willingness to resolve the issue that Orvil had.
Great
So far, Energy Texas has been great. They transferred me over and rate is much lower than last company I had. But, then they screwed me with hidden fee with delivery bs. and the bills are almost the same as my previous company and rate. At least last company didn't jack up deliver fee to offset their advertised low rate. Shame on you.
So far so good 👍
So far so good. No issues. It would be great if you had an app though.
Excellent service and website.
Easy to set up. Let’s you pick your due date. Easy to navigate website.
Just switched to them. I love the communication and rates. The only issue is, there is no app. Other than that, 5 stars.
Great customer service. Thank you for your understanding and for providing a quick and effective solution. I truly appreciate your help.
Disappointed with the rates and line items that actually showed up on my bill.
Worked with Orville who was amazing to talk to. We have dealt with several electricity companies over the years, and Energy Texas has been, hands down, the easiest to get ahold of a human being to work through issues, questions, plan changes, moving troubles, etc. Gexa was a nightmare to get ahold of in comparison.
Service has been great. Power was on when requested. Billing was easy and so was payment.
After I switched a plan for my name (I am renting), they unlawfully charged the owner of the apartment with early termination fee (The owner didn't terminate it actually, they did). After she sent them a lease agreement, they took several days for the reviewing. What are they going to review several days, I don't understand.
Great So far, waiting for my first Bill
It was very easy to set up service and an account with Energy Texas for my new home. Email and text messages guided the whole process and kept me informed every step of the way. It couldn't have been easier and there was no interruption in service. I am very happy I chose Energy Texas as my electric utility company.
I worked with Jeff at Energy Texas and he was awesome!!!!!! Thank you do much for your help snd patience.. Thank you for helping me understand all of my options.. Bless you!!
I've been over the moon about the ease of transferring over to Energy Texas and you can't beat the price. Very glad to have moved OFF of my previous provider and to be here now!
Had an amazing customer service experience with Rob today. Was wanting to leave my current provider due to high rates and poor customer service and he helped me through every step! He was very patient and kind and explained everything to me thoroughly!
Absolutely the worst energy company I have ever dealt with. They ask far more than any other company to get set up. Customer service is awful and there is no sense of urgency whatsoever. I immediately canceled before my service had even begun because it was already a nightmare. Do not recommend. I went with a different company and they were able to get my power on immediately with no ridiculous start up requirements. Maybe things are different for owners, but for renters your company makes the process so much more difficult. Thanks for nothing.
Smooth transition from previous energy provider and excellent communication
Lower customer service
Just started, but so far so good.
The easiest switch I ever had. No lengthy application process and had my service on same day. According to my research this is one of the most affordable electrical companies to start or switch electricity!! I went from paying around 20¢/KWH with POGO & now I pay less than 13¢/KWH!
Just started with this electric company. So far so good, really to early to tell. But was easy to apply, got good feed back so far very good.
Very disappointed with changing over from Frontier got $125 bill for nine days of service Very dissatisfied
So far so good. Im wondering if we're going to get a weekly consumption and estimated bill amount every week or on what interval. Just to know about where we are on next month's bill before its cut.
Too soon to say. The transfer was pretty simple. I can only hope for the best service possible. I have see some not so good reviews. I will stay long term until priced out. 06/08/2026 I can now say it was a mistake transferring here, because it is costing me more than before.
Great electric provider. No issues. Orvil did a great job renewing my contract for another year.
Thought highly of them at first but the customer service is terrible, they tell you your contract is ending so immediately shopped for someone else with better options then they threaten legal action with less than 30 days left on my contract. Be better.
DO NOT USE THIS COMPANY! RUN! I spent over two weeks trying to cancel service I never was able to sign up for. FOUR emails that never got responded to.. EIGHT calls where I sat on hold for over 30 min each time only to be told someone would call me back and never did.. WORST customer service experience EVER! Would not recommend!
Just got approved today, so far everything sounds good.?
Very friendly and helpful customer service
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
