We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
APG&E is a well-established independent energy provider that services customers in Texas, Ohio, Pennsylvania, Illinois, New Jersey, and Maryland. They typically have competitive rates, especially for business customers.
APG&E residential rates tend to favor short-term contracts.
So if you enroll with APG&E on something like a 3-month contract make sure you look out for rate hikes when it comes time to renew. APG&E is one of our most trusted providers. While their rates fluctuate, we can appreciate that they are an established and trustworthy brand.
I was having trouble paying my monthly electric bill as I am a Retired Senior Citizen with Cancer. I asked APGE electric if they could arrange to have my bill be automatic deducted from my Social Security deposit. They could not help me. So I will need to cut back on my Chemotherapy treatments and Radiation therapy. They said there was nothing they can do.
i signed up for a 3mo supply rate at roughly 5.1c per kwH, when the current Pennsylvania supply rate by PP&L was 7.5c per kwH. i know this was significantly lower and there was probably a catch. it was probably buried somewhere in the fine print about after the expiration date they can charge whatever they want. my last bill showed 9.1c per kwH even though 2/3 of the bill was at the promo rate. when i called, this was the explanation. the bill had 20days at the promo rate, and then went up to 15.9c per kwH on the last 10 days of the cycle when PP&L's rate was still 7.5c. that overage made any savings with them for the 3mo a wash. if you sign up for them make sure you are shopping to switch before the promo expires because you will be at their mercy of their rate.
I received excellent service from AP Gas & Electric. They've also reminded me that I have to get online and choose my provider for the next quarter, more than once, which I needed to be reminded, so, thanks!
BE WARNED: After the plan ends the rate skyrockets (my bill doubled). And once you switch service providers, AP Gas & Electric tried to steal the deposit you’ve made. I requested my deposit on October 28th and now over a month later, I still am awaiting $200. They apparently lost it and are now asking for two more weeks to process. That’ll be over 45 days after the service has ended. So much for customer-centered, affordable service.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
