We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Amigo Energy is a familiar name in the energy industry in Texas. They have been in operation for over 20 years. In 2023 they were even named the best electric company in Houston by The Houston Chronicle.
Amigo typically offers competitive rates in Texas, but they seem to follow the same strategy as most other energy providers. They will list low rates with short-term plans, 3 months for example, then once your first contract is up they will hike up your rate at renewal. This is a common practice among suppliers. They use short-term plans and low rates to attract new customers then once the customer forgets about their plan they increase prices.
So, before you enroll with Amigo make sure you set reminders to check your renewal date and watch your rate closely.
Una persona muy servicial y eficiente atendida de forma rapida
Una excelente compañía, Excelente servicio tengo muchos años tratando con esta compañía y mil gracias al agente Sergio que me ayudo fue de mucha ayuda.
Muy buena atención .me fueron aclaradas todas las dudas .gracias por el buen trato
Estoy empezando si es buena compañía le subiré a las 5 estrellas
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
