We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Thank you Kenna Shull at Southern Federal Customer Service for making the sign-up process a smooth experience over the phone!
Agent Kenna Shull helped answer all the questions. Their prices look better than all other companies. Hoping for good service as well!
Great electric company. Super friendly agents who are very helpful.
TLDR; 10 out of 10 recommend. Shopped on Powertochoose and Southern Federal kept coming in with the lowest rates around. I checked out their website and decided to give them a call. The rep I spoke to was very kind and helpful and answered all of my questions. Signed on for the first year, and this will be my second renewal with them. Every time I call I get someone who sounds like they actually enjoy their job and want to help me. Can’t say the same for most other company’s customer service. This was really important when Uri came by and caused havoc on the grids. I was fortunate that Southern Federal gave me fixed rates and didn’t have to worry. There were some mixups in my account, and they had it resolved immediately. Just can’t beat it. Shoutout to Zech and Kenna!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
