We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Value power sold my account off to these scammers - without consent or even being informed. This company has increased the price per kw and lacks transparency with their fees. The transfer letter stated that my contract will remain the same, but it obviously has not. I would have preferred my service be completely terminated, as I wanted to avoid this company specifically when we got internet set up.
Website portal is consistently the slowest / buggiest modern site I've used in decades. Month after month with each sign in it hangs on "Establishing Secure Connection" about half the time. No other site on the internet does this to me. CC payments fail more than half the time, too. EVERY SINGLE MONTH I have to try signing back in for days to get a payment to finally go through. You guys should really hire a more competent technical staff to fix the website.
My daughter had True Power and her account was sold off to Discount Power without her knowledge. No emails or notices what so ever. She was still paying True Power while apparently under Discount Power. This past week she came home after work and picking up my grandson to no electricity in her home. No warning what so ever. She called and discovered then by True Power that her account was sold off to Discount Power. She scrambled to find new service and signed up with Gexa and got her power on the next day. Everything was lost in the refridgerator, Now Discount Power is trying to stick her with a $300 termination fee. This is super sketchy and shady practice and hope my daughter takes my advice and opens an investigation with PUC based on reviews.
Was a pleasure using Discount Power I will be using them for future services . Thanks
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
