Direct Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
TXU Energy is a well-known brand. Their service is commendable but their rates are traditionally higher than most other companies.
The cheapest plan from either provider is currently "Autopay Texas 36" with a rate of 13.9¢ from Direct Energy.
Direct Energy is our choice over TXU Energy thanks to their lower rates, however TXU does have better customer service ratings.
Based on our research, if we had to choose between Direct Energy vs TXU Energy, we would go with Direct Energy
Direct Energy vs TXU Energy Plans Side-by-side
Direct energy has the best rates and they have excellent customer service. They always go above and beyond to make sure you are happy. I have been with them over a decade, and I plan on staying. I highly recommend them
Excellent service. Again Direct Energy has surpassed my expectations!!
Feedback Summary:
While representatives at Direct Energy are perceived as courteous and polite, there's a significant gap in their support for customers facing financial difficulties after service disconnection. Instead of offering practical assistance or showing empathy, their response often boils down to a simple "should have called us beforehand" without exploring alternatives or showing understanding towards customers' predicaments. This lack of options and empathy leaves customers feeling unsupported and frustrated, highlighting a need for more proactive and compassionate approaches to customer service.
I have been a customer of Direct Energy for quite a few years. Each year the rate they have offered me, has reduced my electric bill considerably. I consider Direct Energy to be an excellent company to deal with and will continue to use them as my electric supplier.
I was very impressed with the customer service agent knowledge and pleasantful communication skills!
My TXU rep was Ana. I have to say she was wonderful! She was informative, patient, kind and knowledgeable! She went above and beyond to help me reduce my electric bill. Thank you, Ana! Give this lady a commendation from me TXU! And give her a raise!
The process of contracting with TXU was easy and very well guided.
Dianna V was awesome and very informative
Online chat is easy to use and very convenient. We get busy in our daily lives and our electric contract expiration date slipped our minds. We were able to get on the TXU website and use their online chat. We had a new plan within a few minutes and slightly cheaper than our current plan. Walter Fajardo was our chat representative and found us an affordable plan with savings! He also offered added coverage that was a great benefit to have at low cost. We checked online for a better deal through other service providers, leaving us confident to choose TXU.
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